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Welcome to the Packaging & Shipping Discussion Board! This board is for eBay members to learn from other community members shipping tips and techniques. eBay staff usually does not respond to shipping and packaging questions. If you are not an eBay registered user, please register here first - it's fast and free! Otherwise, click below to start a discussion or enter an existing thread. Prior to posting, please read and familiarize yourself with the eBay Board Usage Policies and the policy explanations. New to our discussion forums? Visit our Help page.
Recent Topics in Packaging & Shipping
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Jan 2, 2004 3:53 PM
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Hello everyone, In preparation for an upcoming article in the Community Chatter I wanted to ask all of you to share your best tips for packaging your items. What sorts of materials do you use? Do you recycle certain items or buy new materials for each shipment? How do you make sure that breakables get to their destination safely?. Any tips you are willing to share with others are appreciated. Maeve
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Nov 11, 2004 1:10 PM
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Hi, I recently moved to Germany and have an APO address. I did a lot of buying prior to this but haven't bought anything yet except from several merchants and have received all my products in less than a week. I have emailed two sellers asking if they ship to APO and one asked me if that was the same as PO. When I explained what it was, I never heard back. The other seller never answered me either. Do sellers not know what APO is? Do I have to ask everytime now that I bid on an...
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Mar 10, 2010 7:49 PM
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Hi I asked the seller if he could ship to Sweden and that was no problem. I bidded and won the item. Then when I got the invoice it was $20 in shippingcost + an additional $23.99 "Seller discounts(-) or charges(+)". I refused to pay and he relisted the item. Now he has opened a case against me and I must pay before the 14th of march "to avoid an unpaid item being recorded on your account (and possible restrictions)." FOR THE LOVE OF GOD!!!!!
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Mar 14, 2010 8:39 PM
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As sellers, what is your comfort level for sending items overseas where no tracking or insurance is available ( I mean FCI or PM FRE). I have not had one lost, but I get nervous if the item is worth more than $20 or so. I am just a small seller. Am I too nervous? I am wondering if I should purchase third party insurance but at $1.50 to $2.00 a pop it seems high. I have to tell myself, if I had blocked int'l buyers, I would not have got the highest possible price.
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Mar 15, 2010 4:07 AM
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can anyone tell me some of the best Softwares to multi print labels to cut times down?
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Mar 15, 2010 1:55 AM
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HEY I'M FAIRLY NEW TO SELLING AND I WAS WONDERING IF THERE IS A BETTER WAY TO MAKE MONEY AND NOT PAY SO MUCH FOR SHIPPING? BY THE TIME I SELL A SMALL ITEM I HAVE'NT MADE MUCH. I AM JUST LEARNING WHICH SELLS BETTER AND A LITTLE ABOUT ANTIQUES. IS IT CHEAPER FOR ME TO LIST ITEMS BUY IT NOW? OR AUCTION? EBAY CHARGES TOO MUCH!.ANY TIPS? I AM TRYING TO DO MY HOMEWORK BUT IT CAN BE CONFUSING SOMETIMES. THANK YOU.
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Mar 13, 2010 11:04 AM
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As a seller my customer rejected package because customer said they were being charged a fee for delivery. What do I do?
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Mar 14, 2010 6:41 PM
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"I had a buyer claim an item was damaged during shipping (USPS). Claims it is my fault because it was not packed properly. Buyer took the item apart (electronics) and stated he is positive it is shipping damage. Now wants either a full refund or will keep and accept a partial refund. I stated No Returns Accepted in the listing. Item was shipped in perfect condition as described. Should I refund or wait for his claim and see how it will be settled.".
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Mar 15, 2010 12:15 AM
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I'm still new to selling on ebay and when creating the listing I checked off shipping to US(and NO other countries) However, my winning bid happens to be from the UK. What do I do?!!! I only listed shipping price to be $6.95 -can I ask her to pay the extra for shipping? How much will it cost me to ship a jacket to the UK? It can't possibly be worth it! Oh my goodness, I've only sold 2 things so far and have had an issue with both of the buyers!(the other one had a problem with paypal!) Now I...
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Mar 10, 2010 7:20 PM
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I'm trying to figure out how to get shipping cost. I've guessed in the past and have undercharged several times. When I go to the usps you have to put in a location to where it's going. If I don't no, how do you come up with the right amt? I'm ready to list just need some help. Thanks in advance.
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Mar 14, 2010 2:31 PM
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I'm disposing of my fathers antique gun collection online (no, not on ebay) and looking for any advice others might have on packaging the items. Most are long civil war era muskets (55"-60"). They are going USPS. I've shipped many items of regular size and my wares are for the most part fragile, just never shipped any guns before. Thanks for any help. diggerdirect
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Mar 14, 2010 10:52 PM
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I used to use UPS for most of my shipping needs in the past, but i just started selling again. I just sold a package and went to ship via paypal, and it was going to cost me $66 to ship. USPS is only $23 for the same item...I mean really? Every single item I compared was about double or more for UPS. Please tell me there is a glitch in the paypal system, or I think USPS is my new shipping specialist.
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Mar 14, 2010 1:05 AM
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I sent a package and the buyer just emailed me and said it was all torn up(the jiffy padded envelope)and some of the contents were missing.What is the best way to handle this? I am not doubting him,but if it's the post office fault why should I refund or take a bad feedback for it? I have never encountered this situation before and want to know what to do.The buyer didn't purchase insurance, nor was it offered.I sent deliver confirmation but that still doesn't take care of the damaged package...
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Mar 14, 2010 11:42 PM
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I tried to print a shipping label through the Ebay site. The label would not print. I checked the box that said the "label didn't print" and it took me directly back to the Ebay auction/sold item. (back to where I started from ) But then I noticed a tracking number listed on this item . So I immediately checked PayPal and there was a charge for the shipping. How frustrating! I have been all over the Ebay site trying to find an Ebay person to talk to and haven't been successful. (more...
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Mar 14, 2010 8:17 PM
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... put two of them together making it a long rectangle, instead of the triangle it is now? I would hate to send the item and have the USPS return it to me for changing the shape of the "tube". I know I have put square PM boxes together making them bigger with no problems, but this shape confuses me. What do you think?
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Mar 14, 2010 1:09 PM
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This is about my frustration with sellers who insist on charging $10.70 or so for Priority Mail Flat Rate Boxes to ship items that don't even weight up to a pound packaged. I collect doll house furniture. And I know that about 10 pieces of Renwal will fit into a small Priority mail box and can ship for $5.50 (or whatever that box currently goes for). But sellers will use the larger more expensive Priority Mail Flat Rate box that is meant to ship heavier things. USPS Flat Rate does not save a...
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Mar 14, 2010 8:58 PM
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Ebays shipping calculator is not only very often incorrect it is unecessarily complicated. You have to check the priority cost and then go back and change the drop down to parcel post and then go back and change carriers to UPS and choose UPS. It's exhausting, but I haven't been able to find another solution. I would love to go to a website that shows me all of my options after I've only plugged in weight, zip, etc. Does this exist? Thanks in advance for your help.
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Mar 14, 2010 11:34 AM
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Does anyone know of the most inexpensive way to ship to Canada that has delivery confirmation? If I use USPS international priority it will cost $20. Most of my sales are under $50 and the buyers from Canada won't pay that to have the items shipped (I can't say that I blame them either). I just had two payments reversed out of Paypal because the items have not shown up. They were shipped first class international from USPS. While I don't agree with the Paypal decision there does not seem to be...
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Mar 14, 2010 8:03 PM
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I'm stumped. Shipped item back in Feb, 15 days later, buyer emails that it hadn't arrived yet. Delivery Confirmation says, yes, attempt to delivered, and notice was left. Buyer now says never got the note. Item has not been returned to me yet. nothing new on the delivery confirmation. Buyer now requesting a full refund, b/c "paying postage a 2nd time she could not justify in her budget" anyone ever deal with this? Just don't seem right I have to give a refund. thanks
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Mar 13, 2010 3:00 PM
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How do sellers ship Prioity Mail for $3? Is it a commercial rate? Are they using a listing host other than wizard?
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Feb 28, 2010 4:23 PM
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First, I didn't come to whine, complain or cry. I would simply like to see what others think. I'm going to use Hot Wheels cars for an example simply because I do more buying and selling in that category than in any other. I have seen this in many other categories as well. It seems to be a growing trend among a lot of sellers to have simply outrageous shipping charges especially in the category mentioned above. I see so many listings anymore that have a 99 cent car listed and $6+ as shipping...
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Mar 11, 2010 3:39 PM
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Am I required to give a refund to the buyer if he paid $40 for shipping, but it only cost me $11 to ship it? I am also considering that I have $10 due to ebay for the posting and Paypal charges me a certain amount when someone pays me and then I transfer it to my bank account.
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Mar 14, 2010 3:45 PM
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I need one that picks up, packages, and ships residential to residential. Thanks.
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Mar 14, 2010 3:19 PM
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Hi, Some mail forwarding companies offer USPS(shipito.cpm, for example) for overseas shipment. Do you think it's a good idea to use such services? Thanks.
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Mar 14, 2010 9:37 AM
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of ebay?just thinking!...i ship out some heavy stuff and without the frb,s -well you know.
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Mar 13, 2010 2:33 PM
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I just bought one at a garage sale for a GREAT deal (I actually offered a very low-ball price because it didn't have a price on it, and the lady countered back with an even lower price)! I've looked at them a few times, but just couldn't get myself to shell out the big $ (for me) to buy one. Now, I understand that I should be able to print shipping labels with it, but is that just the postage price, or the addresses too? It didn't come with any software so I'm trying to figure out what I...
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Mar 8, 2010 10:35 PM
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I would like to know where in the listing it shows the handling fee that a seller is charging in addition to shipping charges. It says shipping and handling!! Also, when you sell an item, there is a place in the shipping section to list handling charges...does the buyer get to see that? Thanks! I paid way too much for shipping and want to know if part of it is handling fees....
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Mar 8, 2010 11:05 AM
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What can Ebay do about un-scrupulous Sellers profiteering and or overcharging on the shipping fees? I just ran into a seller that was selling two items I was interested in, I sent an email early on in the bidding asking about combining the shipping costs if two items were won. The response was yes but I must admit no dollar amount was discussed. I won the two items one at $15.xx and the other at $17.xx on the listing, shipping charges were $12 and the other was $22.00. This seller is only...
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Mar 14, 2010 12:24 PM
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I have a buyer that paid for an item with BIN. She is bidding on other items that are not over for couple of days. She has requested for me to hold it and ship with the other items she is bidding on. How can I ship together, as they will not be on the same invoice? I want to please her, as she is a good customer. Any help is appreciated. Thanks! bluechina-lady
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Mar 11, 2010 11:04 AM
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Why is there no discussion or comment of Flat Rate shipping on the Board at all? That seems odd.
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Mar 10, 2010 8:49 PM
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I was sent several letters and also dropped off some packages athe the post office. They said they label postage date and the ship date must be the same. I figure who cares? They have my money anyway. anyone else hear this? If they are looking to save money and cut costs there are MANY other ways to save. Everyone in the suburbs should have those multi boxes, there should be no postal employees walking around hand delivering mail to houses in some areas where they do no have mailboxes....
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Mar 10, 2010 9:21 PM
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I bought 8 baseball cards that weigh about 2 oz., the guy is charging me $16.00 to ship, what can I do?
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Mar 9, 2010 5:41 PM
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Hi everyone, I have been shopping on Ebay for almost 6 years now, never have a problem until recently I am having some concern. Here is the situation. I won an item on 02/25/10 and paid for it right away. The item was shipped on until 03/03/10 per the seller (he has 173 rating of 100%) and that was after me sending an email asking him the status of the shipping. He did not reply, but just marked as shipped. The only shipping method provided was "Standard Flat Rate Shipping Service"...
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Mar 13, 2010 2:42 PM
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I know that ebay can make no money from a seller shipping but ebay needs to do something about some of these sellers asking 2 or 3 times what they pay to ship an item. If they charge $9.00 to ship a small item that weights around a pound then make them ship it out at $9.00 and not $2.65 and then pocket the rest. I know that we as buyers do not have to bid on these items but it seams that more and more are going this route. Ebay stops all the other junk , so jump on this. Please. everything...
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Mar 13, 2010 10:29 PM
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I ship priority mail flat rate envelope, which comes up as 4.90 using the shipping calculator. When I go to print out a shipping label it charges 4.75. Is this a discount offered by printing labels through paypal? I just want to make sure I'm getting the right amount of postage for a flat rate package before I print them.
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Mar 13, 2010 8:07 PM
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Someone is requesting shipment to Italy. New to international shipping. I've just been reading USPS site and my brain is boggled. Can someone help me figure this out, please. The package will be small...not more than one pound. Item would fit in a small flat rate box. I read that small flat rate is not considered a parcel and is not trackable. I guess I have excluded it but I'm not sure. Need some pros and cons. What does it mean that "maximum value for contents is $400"? Insured for that...
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Mar 13, 2010 3:55 PM
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I have a large entertainment center and it's too large to ship. I would like to post to prospective buyers that they will need to pick up the item if purchased.
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Mar 13, 2010 12:58 PM
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I have been trying to do my homework on all the details about shipping in the last couple weeks. I usually just go to the post office and drop my items off since I don't sell that much. I want to look into using paypal for buying and printing the shipping labels but have some questions I can't seem to find the answers to. The last item I sold I was going to try the paypal shipping but from what I could understand they wanted to charge me 88 cents to print a shipping label. When I was...
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Mar 11, 2010 12:46 PM
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I need to ship a few small items that don't weigh much at all in a small envolope. I tried looking on the USPS site for the most economical way to ship them but was a little confused. I'm going to look for some yellow "envolopes" that are a little more sturdy than just a plain white envolope. I don't ship a lot so not real familiar with all the shipping options that the USPS has and a little confused right now. So if anyone can share some knowledge on the most economical way to ship a small...
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Mar 13, 2010 3:11 PM
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I have an auction going right now , It's an Oreck Air Purifier. I exclude all International shipping in the listing and state in any auctions That I ship US only.... I had a question in my inbox this morning asking if I would ship to Canada. I have shipped to Canada and other countries before but found the hassle to outweigh the benefit. This item has 52 views and 10 watchers as of now so I don't think it will be a problem getting a decent price out of it. This is a heavy item (12 lbs) and...
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Mar 12, 2010 2:19 AM
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What percentage roughly of your packages are scanned at drop off (when not using the scan form) and scanned along the way? Ranting... I know the DC is not tracking & and that DC is may not be scanned until the destination (or sometimes not at all) However sometimes it does get scanned along the way which is nice. Also nice when it is scanned after you drop it off. I have not started to use the Scan form which I should do which might help. It is just bad they are so inconsistent with...
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Mar 13, 2010 12:21 PM
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I sell antique sterling silver and would like to know the best way to ship items internationally. Sending things by USPS first class international has been such a headache that I've stopped accepting international bids on my items. Is there an easier way? The stuff I sell is valuable and often heavy---flatware or tea sets for example and I've been clobbered by underestimating international shipping costs. Any advice from experienced sellers would be welcome.
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Mar 12, 2010 8:56 PM
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Hey guys, I print my shipping labels on self adhesive paper that is one 8.5"x11" sheet divided into two labels. When I print USPS labels, I am able to select to print only the actual label and not the 'receipt'. However, when I print UPS labels, it displays a different page layout, where there is some text above the label and the label is about three quarters down the page. In order to print the label without it being split onto both adhesive stickers, I have to bump the position...
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Mar 13, 2010 2:33 PM
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I listed an item that is extremely expensive to ship via usps/ fedex/ ups. I was thinking it would be easy to find a freight forwarder. I've emailed a bunch of different forwarders for a quote and no one has replied. Can anyone give me advice on how to ship something that will weigh about 65 pounds once it's crated/boxed and measure approximately 65" x 35" x 35" from Illinois to wherever in U.S. (not international). Thanks, Angie If you're wondering what it is it is a weathervane that...
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Mar 7, 2010 2:49 PM
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Hello all Please see item #140387660839. I had a huge box of Avon bottles and boxes and did not weigh the items ( i think there are about 50) they were in a computer box and I could not lift let alone put it on my scale that only goes up to 18 pounds. I sold the lot for 13.50 and the buyer paid 26 for shipping. After I packed all the items it went into 4 boxes with a total weight of 67 pounds. The shipping to the buyers state is 79.84. The buyer wants me to send the lot and is accusing me of...
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Mar 12, 2010 9:52 PM
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to another's PO box than the one on eBay? I would like to buy a gift and have it shipped directly...
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Mar 10, 2010 11:42 AM
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Here is the deal. I shipped an item on Feb 1 from Detroit, MI. It was processed through a PA sort facility Feb 2. That's all the information that is available. It is now March 10 - the buyer still has not received the item. It was going to FL. What am I (as a seller) supposed to do?
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Mar 5, 2010 4:01 PM
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On 2/9 I purchased an item. The item was immediately paid for after the auction ended. I received notification that the Seller shipped the item on 2/10 via standard flat rate. On 2/17 I contacted the Seller to report that item was never received. On 2/23 Seller contacted me to advise that package had been returned to her. She said she re-shipped the item, via Priority Mail, on 2/24. Neither of these shipments had a delivery confirmation so there is no way to trace. I never received the...
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Mar 9, 2010 9:10 AM
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Hello, I have a package that i shipped nearly a month ago to Sarasota, Florida and it has been in ISC New York since feb 16:th. Is there a reason behind this delay, or did they lose my letter? Label/Receipt Number: RR11 6363 076S E Service(s): Registered Mail™ Status: Inbound International Arrival Your item arrived in the United States in ISC NEW YORK NY(USPS) at 5:28 PM on February 16, 2010. Information, if available, is updated periodically throughout the day. Please check...
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Mar 12, 2010 8:30 PM
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My daughter in another state bought something on an ebay auction. She didn't notice paypal only. I paid for it with my paypal. The transaction went through, my paypal show a payment to the seller. The seller contacted my daughter and said she was unable to collect the shipping from paypal. Can someone advise? Thanks!!!
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