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New Seller Protection

(1 Reply / 9,698 Views)

txtoys (9406

)

View Listings

Jul 24, 2012 10:12 AM

I think it is great to require buyers to contact sellers first before filing a claim, but what happens when the buyer fails to respond to the seller's efforts to communicate through eBay messages? I've had that happen twice.

As a seller, I need eBay but they keep pushing us further and further away not embracing us.

I know there are good sellers/buyers and bad ones, but you have records of the good ones, why not put some contigency plans in place FAIRLY for the good seller? eBay and PayPal for that matter bend over backwards to protect any buyer, good or bad, but as of yet, in spite of all the hoop-la, I've never seen any REAL seller protection.

My experience with bad buyers and eBay/PayPal has given me this policy: " No one is watching my back, so I'd better take care of myself. The only seller protection I have is what I do for myself".

Last Post

Jul 25, 2012 03:54 PM

by alclark@ebay.com (1) View Listings

alclark@ebay.com (1) View Listings

(1 of 1)

Re: New Seller Protection

Jul 25, 2012 03:54 PM

Hi txtoys,

Thanks for your message.

One of the main goals of this new process is to make it easier for you to resolve buyer issues as soon as you're contacted, before a case is created. Buyers will be required to contact you through the Resolution Center before a case can be opened. If you receive a contact about an item not received or an item not as described, you’ll have all the tools currently available in the Resolution Center to resolve the issue quickly. For example, you can verify tracking information, issue a full refund, or offer a partial refund as soon as the buyer lets you know there’s a problem.

We appreciate your feedback and recommendations, and will forward them on to the appropriate teams.

Sincerely,

Lexie

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