Hi toolskwik,

Thank you for your comments, as we are interested in how recent seller performance standards are effecting our sellers. To clarify, as with low DSRs, we will only be counting opened cases and seller unresolved cases on your transactions with US buyers when determining whether you meet seller performance standards.

Also, one of the best ways to set buyer expectations regarding shipping times (free shipping) is to clearly indicate within the listing both the ship time and expected arrival time based on the service selected. A common best practice we've seen that has worked well for sellers is to offer both a free shipping (economy) option, along with an expedited shipping service - clearly detailing in the listing the options for the buyer so they can choose what will meet their needs.

We've also recently added more information within the Leave Feedback flow regarding the ship cost, payment date and estimated delivery (based on your specified handling time/shipping service). The goal is to provide relevant information to the buyer upfront so they can leave accurate, honest Feedback.

Thanks,

Mikka

Mikka

I use the multiple shipping options, most of my listings have 3 options. However, when customers use eBay checkout, they only see 1 option. A Buyer has to click to see *all* the options.

It would be great if all options were listed, with the buyer checking which option they wanted. Instead of the default which is the first option.

Karen East Lane Ave I earn $$ each month when my customers shop from eBay and other online retailers. ASQ to learn how you can too!

eBay removed the interstitial page without any announcement. I suppose they realized that buyers just lied about contacting the seller so it was a waste of time.

You are so....... Right!!!! It is getting out of hand. It would appear ebay is self serving without a grasp of what it takes to be a great seller. I have a 100% feedback rating and still had my power seller rating taken away. Doesn't ebay know buyers are aware they are in the drivers set. I don't know how many times I have had to issue refunds, because the buyer knows, that I know, they can give me bad feed back if I don't. And this DSR is crazy!!! Buyers either give you a 5 or a 1. I personally think it depends on what kind of day they are having. And I have to ask myself, when a sell has has a 100% rating, why ebay can't contact a seller about any problem they may think exists before shooting off unreasonable emails like you and I got!!!! I just wanted you to know...Your Not Alone!!!

I agree with Toolskwik! Our frustration level with Ebay has risen above peak as well! Ebay needs to realize that there are many dishonest buyers out there as well!

One example I have is that I had an item listed as "broken being sold as is". The buyer contacted me and asked for a full refund including shipping both ways because the item was broken. Of course it was broken, that is what the listing clearly stated!!

I contacted Ebay and explained the situation and was told I should issue the refund to avoid negative feedback and low DSR ratings. Guess what, the buyer STILL left a negative feedback!! Why cant Ebay see that my listing was clear and realize this buyer was just being a moron.

How do we as sellers get protectedc from this type of incident?

I cannot agree any more with this seller. I have a 100% feedbacj rating but, have to jump through hoops to keep the buyers happey and all at my own personal expense. Ebay/Paypal (same entity) Seller protection is a misnomer (farce). they only act as a third party arbritrator (note I did not say neutral arbritrator since they favor the buyer is over 90% of the disputes filed). I recently had a "Non-receipt" case field from a buyer in Italy and after several week of trying to track the package via the Customs for (due to the buyer not electing tracking or registered mail which is the only means of tracking an overseas package), the buyer stated that he received a "ring" form Dogona, Italy postal service that the package was there (probably for Customs fees). I checked the map of Italy and Dogana, Italy is only about 6 to 8 miles from his address in Varesa, Italy. Anyhow, Paypal refunded all of his fees since I could not prove that he went up to Dogana, Italy ( also called Gagiolo, Italy) and picked up his package, He did provide me with the courtesy of giving me a positive feedback and an "all ok" in return. This is the most that I can expect from Paypal as far as "Seller Protection" goes!
With the forthcoming "dispute" policy forthcoming and non receipt disputes counting against the seller, I DO NOT plan on selling to any overseas buyers any longer and this will negate a portion on my and Ebay/Paypals bottom line.....
Frustrates seller,
Coinquestx1
Jim

I'm hoping someone 'in power' at eBay is seeing that many of its what used to be Power Sellers are disgusted here.
They need to work with us instead of always against us....but I've emailed them so many times trying to have them understand that we are supposed to be a TEAM.
I'm convinced they don't want to be a TEAM.
Once again, they are against us sellers.

DISGUSTED

THANK YOU FOR SPEAKING UP FOR THE SELLERS.

IT IS AMAZING TO ME THAT EBAY CAN NOT (OR WILL NOT) SEE HOW CLOSE THEY ARE TO THE TIPPING POINT OF PUSHING HONEST SELLERS AWAY.

IF EBAY KEEPS AT IT THEY WILL SUCCEED IN KILLING THE GOLDEN GOOSE.

thomaszr

Totally agree, but do you think ebay will listen? unlikely, they are too busy pulling the $$ out of our pockets.

As far as the star rating go...they used to really irritate me, but I can care less anymore.

I think the answer is "NO" eBay does not listen to it's sellers as it is only interested in keeping the buyers coming back. New sellers will always emerge and as the economy continues to flounder more sellers will come in.

As a result, eBay is tone deaf to the needs of the existing sellers. The new seller update is a perfect indication of this attitude.

*As a seller, I can not leave negative feedback. The customer can.
*As a seller, I can not comment on negative feedback.
*As a seller, I can not contest or get forgiveness for any DSRs
*As a seller, I can lose my TRS rating over someone having a bad day, someone who wants to injure me for some reason, someone who wants a refund for something they have in their possession, someone who is ignorant, impatient, or inexperienced.
*As a seller, I have to follow grading standards imposed by eBay even though my feedback is 100% and my item description average is 4.95 or higher.
*As a seller, I have to risk my DSR for shipping time to every delivery service, for every item, for every day and destination, regardless of how well I package an item and regardless of how quickly I get it out the door. The customer only has to await delivery while tapping his toe with impatience.
*As a seller, I have to describe in detail every item that I sell because it is not new, but then have to depend on the buyer to read, and comprehend my description and not just look at the price.
*As a seller, I believe in customer service - it builds repeat business and cuts down my time dealing with complaints and returns - but eBay has rewritten the old saying about the customer is always right to "The seller is always wrong and just gets lucky most of the time.
**As a customer, I am in the driver's seat all the way.

I have spent hours on the phone with eBay's customer (dis)service department over specific issues and have come to the conclusion that they do not care a whit about their sellers. The new rules just prove it.

Every time I get over a new policy that p***es me off, eBay comes up with something new to rile me up all over again. eBay has sure changed from the 90's and while listing has become easier and more powerful, I miss the old days when I could accept any form of payment, I could leave negative feedback, I could converse with someone who had a clue in customer service, and I felt good about selling.

After being a member for 12 years, I am now evaluating my continued relationship with eBay after July 2010.

As a seller your advice on (Also, one of the best ways to set buyer expectations regarding shipping times (free shipping) is to clearly indicate within the listing both the ship time and expected arrival time based on the service selected. A common best practice we've seen that has worked well for sellers is to offer both a free shipping (economy) option, along with an expedited shipping service - clearly detailing in the listing the options for the buyer so they can choose what will meet their needs.)
Is about as worthless as the DSR ratings to sellers. I have the most detailed terms and conditions ever printed on each and evey listing I have on ebay and buyers don't care and Ebay does NOT back sellers terms and conditons at all. It is ebays way or no way even when we spell it out as clearly as possible about shipping. shipping time, payments, etc.
If a buyer thinks there item should have arrived the day after they paid for it they can leave a poor DSR rating and Ebay will do nothing to change it even when the seller has proof of payment date, shipping date and time.
It turly insults me as a seller that EBay thinks we are down right ignorant human beings and that we really beleive Ebay when they tell us they protect us and support us as sellers. I've been selling on her 10 years I have gone threw all the changes and EBay is all about EBay making millions today and nothing about protecting and providing good sellers with an inexpensived honest place to sell there wares and make a little money. today all our money goes to ebay fees so many of the small time sellers like myself have ended hundreds and thousands of listings because we can not afford to list them any more. This will drop our DSR's and our ability to be or stay power sellers due to lack of sales, lack of sales dollars. WE will drop in search and thus cut sales down even further and in time be weeded off of ebay... It is really sad that greed now runs EBay..it certianly is not the Ebay i started selling on ...

DSR'S are like any part of Business. To do "Great Business", You have to take GREAT CARE of your bidders (EVEN the bad one's). Do anything you can to keep your Score high. I Offer FREE SHIPPING - A 7 DAY Money Back (No Questions Asked) and I Pay for the Return Shipping. It creates 100% Feedback - Period. Do some bidders take advantage of me ? - YES! And, I return the favor by giving them a Full Refund (Many times letting them keep the cards) AND THEN I Block them from site and NEVER let them bid again. I don't see a Bidder as a 1 time sale. (What kind of money can you make from 1 sale?). I see them as a customer for a very long period of time. DSR'S are a GOOD thing for me because I always want to excel at keeping my bidders happy and have them return to my site. By alway's checking my Score I know I'm on the right track to success.