Your other option is to ignore their failure to pay, and somehow manage to absorb the 10-cent FVF.

First off thank you for your quick reply. I understand everything you wrote but I think you missed my point.

Buyer CAN leave FALSE feedback simply because they got an UPI dispute tossed at them which may p*ss them off regardless of weather they liked their item or not.
For what its worth, even though my listing says I will ship within 48 hours, 99% of the time I will ship the same day money has been received early enough

Color-me;

If the buyer doesn't pay they cant file a dispute against you. Correction, there have been cases where this has happened, but its not supposed to.

They can at any point file nonperformance report, but hopefully such a report would be reviewed and dismissed in a case like this. That is what should happen, but I have heard sellers complain that they are hit with a violation for nonperformance even when the buyer didn't pay.

It seems to depend on what the buyer would say in the report.

"the buyer is likely to be pleased with the purchase and leave feedback accordingly."

Sadly while that is the ideal outcome, there is a higher chance of buyer retaliation with feedback because of an UPI filing.

Hate to say it, but I'd write off the low final value fee too since being so new puts you at more risk with a negative feedback.

If you were more established then it would be much better to have the unpaid item recorded on the buyer, and have the feedback prevented all together.

Fingers crossed for you that you just have a slow payer and not a nonpayer. It might also help to look at the buyers feedback left for others to see if the buyer seems to be free with passing out negatives.

Hi everyone - Just wanted to answer a couple of questions: - Sellers can't be reported for not selling an item if the buyer hasn't paid for it. - Should the buyer leave a negative feedback, you can request feedback revision or reply to the feedback. We know that most buyers understand that there are irrational buyers out there, and a professional response to a negative feedback often indicates just that. - Sellers can avoid unpaid items entirely by using Immediate Pay, which you can read more about here. With this tool, the item remains available until a buyer completes payment. If you have other questions, please let us know. Thanks, Calista

As Calista from ebay pointed out, buyers are not supposed to be able to file nonperformance when they dont pay.

However I have to disagree with the statement that sellers cant be reported in cases like this. It happens all the time, usually ebay dismisses the report. But stuff does happen.

If you can file and get the UPI closed for nonpayment then the feedback is stopped or can be removed if you contact ebay enough about it. Unless the buyer appeals the strike and the strike is reversed, then they can leave feedback again.

As also pointed out by ebay you can ask the buyer to revise it if they leave you a negative. Usually this takes trying to figure out how to make the buyer happy, and if they never pay I dont know how you would do that, short of sending the item for free.

You can add a reply to any negative, and future buyers will be understanding when they see it. However it still counts against you with ebay.

I'm all for going after nonpayers, its one of the few tools sellers do have to protect themselves. And you should not be hit with nonperformance in this type case.

But you are new, and as opposed to just telling you how things are supposed to go, I think its better that you understand how they could go. Mistakes do happen. Sellers get negs from nonpayers and cant get them off, sellers get hit with nonperformance violations without merit when they shouldnt. I'll admit that the nonperformance issue is a rare occurance, so you really shouldnt be too scared of that. But it has happened.

Try seeing if you can get any response from the buyer for another week or so. You can file an unpaid item up to 32 days from the end of the auction. So you can take some time and see whats going to be the best way for you to go.

I will wait some more to see if buyer pays but (call me duh) im still confused here. OK i wait for 7, 10, however many days and no payment and I decide to NOT open up an UPI. What are my options? Do I ask buyer to cancle? can i simply cancel on my own, do I cancle and relist, do I have to wait to relist. Do I let it "ride" out for 45 days doing absoutly nothing and then we are "even stevens"? I dont know now im confusing myself. Over thinking all of this I guess. Your giving me good advice but not the ans Im looking for. I dont know, maybe its me whos confusing YOU? lol

The problem is getting the neg feedback hurts us sellers so much. We can reply to the neg but that isn't going to fix our numbers. We cannot sell if we get negs and low stars.

Our search placement is way at the bottom and we get no discount. I wouldn't have a problem getting a neg if it didn't hurt our business so much.

When there are buyers running around handing out negs like candy on halloween how do we continue with our business?

There should be certain criteria in place in order for a buyer to be able to leave a neg. Forcing the buyer to try to work it out with the seller or making them wait 30 days to leave a neg or something along those lines.

Right now anyone can leave a neg for any reason. Even if you file a UPI claim they can leave it before the 4 days and if they get their strike removed they can then leave it.

We see it happen all the time and ebay does not remove them all the time. Why do we have to fight so hard to get a neg removed in these situations?

If a buyer doesn't pay they should never be allowed to leave feedback. There is no transaction in these cases and they should not be able to rate the DSRs also.

Picking and choosing what you answer and where, Callista?

BIN IS THE SAME THING as fixed price, from the point of view of the seller.

~~~Perspective. Use it or lose it.

- Should the buyer leave a negative feedback, you can request feedback revision or reply to the feedback.

So, in contradiction to your first answer, a buyer who fails to pay and receives a strike *can* leave negative feedback, and your suggestion is to ask that buyer, who left a malicious neg and failed to pay, to revise their feedback?

For sellers who use auctions with Buy It Now, this can be a really helpful tool.


But not for sellers who list using the auction style format alone. Not to mention, if the item listed with a BIN option receives a bid, the BIN disappears, along with the immediate payment requirement.

Those of you who think you know everything are annoying those of us who do.

Calista, here is some input, now that I think about it...

How about making seller negs as easy to remove as buyers getting their UPIs lifted?

How about making seller negs as easy to remove as buyers getting their UPIs lifted?

Perhaps they can find a member of the Feedback Removal Team to address that one.

I would love to know why it's been made so incredibly difficult for sellers to have negs left by nonpayers removed.

Especially since the "new and improved" UPI process was supposed to aid in making it less so.

Those of you who think you know everything are annoying those of us who do.