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Only Buyer-opened cases count, not UPI cases
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Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 09:39 AM
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Hi All,
Some sellers have been asking if unpaid item cases count in the open cases count. This is absolutely not the case. Only buyer-opened cases will count.
Nino
eBay Community
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(1 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 09:56 AM
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nino@ebay.com wrote: Hi All, Some sellers have been asking if unpaid item cases count in the open cases count. This is absolutely not the case. Only buyer-opened cases will count. Nino eBay Community  This brings up a question I had never considered Can a buyer open a case even if they have not paid ?
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(2 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:10 AM
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One of the checks that is applied before a case is considered "opened" by eBay is to verify if the Payment has been made. However, If the payment has been made using cash/check or off eBay, eBay cannot detect this.
Thanks!
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(3 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:22 AM
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schhabria@ebay.com wrote:One of the checks that is applied before a case is considered "opened" by eBay is to verify if the Payment has been made. However, If the payment has been made using cash/check or off eBay, eBay cannot detect this. Thanks! So if my buyer did not pay, he/she is still able to file an INR dispute against me (before I open a UPI case against them)...and it counts under the new policy?
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(4 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:23 AM
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schhabria@ebay.com wrote:One of the checks that is applied before a case is considered "opened" by eBay is to verify if the Payment has been made. However, If the payment has been made using cash/check or off eBay, eBay cannot detect this. Thanks! So then a seller could file a UPI and the buyer could file a INR at the same time ?
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(5 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:36 AM
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hawgryders wrote:schhabria@ebay.com wrote:One of the checks that is applied before a case is considered "opened" by eBay is to verify if the Payment has been made. However, If the payment has been made using cash/check or off eBay, eBay cannot detect this. Thanks! So then a seller could file a UPI and the buyer could file a INR at the same time ? An INR can't be filed unless payment has been completed. If the seller accepts PayPal only, it's easy for eBay to tell that payment hasn't been completed.
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(6 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:40 AM
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schhabria@ebay.com wrote:One of the checks that is applied before a case is considered "opened" by eBay is to verify if the Payment has been made. However, If the payment has been made using cash/check or off eBay, eBay cannot detect this. Thanks! Let's keep going with this. If eBay cannot detect that payment has been made, does eBay still permit the buyer to open a case against a seller--because the buyer MIGHT have elected to use a nontracked payment option with seller's consent, or the item was pickup only--both of which are acceptable to eBay?
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(7 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:41 AM
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buyalot! wrote:An INR can't be filed unless payment has been completed. If the seller accepts PayPal only, it's easy for eBay to tell that payment hasn't been completed. However, what I am reading above is if the buyer "swears" they paid by a non-traceable method (cash, check, MO) then things change This is why I ask for clarification ...
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(8 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:51 AM
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Suddenly it's very difficult to post here.
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(9 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:51 AM
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Whatever you do, don't escalate a claim either or that counts against you permanently too.
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(10 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 10:51 AM
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hawgryders wrote:buyalot! wrote:An INR can't be filed unless payment has been completed. If the seller accepts PayPal only, it's easy for eBay to tell that payment hasn't been completed. However, what I am reading above is if the buyer "swears" they paid by a non-traceable method (cash, check, MO) then things change This is why I ask for clarification ... eBay swore up and down when they banned checks/MO's that they would not accept buyer's claims of having paid that way in defense of a UPI. I haven't seen any reports from sellers that eBay has strayed from that particular promise.
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(11 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 11:06 AM
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What about non-delivery claims from overseas buyers? Also, what if a buyer opens a claim, and then the BUYER closes it as resolved satisfactorily? Will it still count? There are buyers that are too impatient to wait after they have paid for an item. I have even had buyers go "where's my stuff?" less than 24 hours after making payment. Just because a buyer OPENS a case is no reason to count it against good, honest sellers. There are a LOT of loons out there on both sides of the purchase, and 90% of the ones who are buyers NEVER bother to even contact the seller about a problem before opening a case.
~~~Perspective. Use it or lose it.
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(12 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 11:10 AM
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Yes - If the buyer and seller agreed to transact with a method that eBay cannot detect an item not recieved claim can still be opened.
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(13 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 12:09 PM
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schhabria@ebay.com wrote:Yes - If the buyer and seller agreed to transact with a method that eBay cannot detect an item not recieved claim can still be opened. And so how does a seller PROVE that they did not receive/agree to receive a check or MO? In this "buyer always right" ..."seller always wrong" environment ebay has created, you can't blame sellers for thinking ebay always speaks in "weasel words", because 99 9/10% of the time ...they do!
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(14 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 12:24 PM
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schhabria@ebay.com wrote:One of the checks that is applied before a case is considered "opened" by eBay is to verify if the Payment has been made. However, If the payment has been made using cash/check or off eBay, eBay cannot detect this. Thanks! If you cannot detect it then what method is used to allow INR claim without elctronic proof of payment. A checkbox for buyer to state that they paid by other means? Where is the demand of proof that buyer/seller did in fact agrre?
Our country's #1 export?
- Money! (think about it)
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(15 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 01:18 PM
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LIE.
this whole thread is a LIE.
YES,a buyer can open a INR after a CLOSED UPI, found in a sellers favor, with FVF credited back, even when they have NOT PAID.
and get this, even if they did not reply to the initial UPI, the new INR case gives them the ability to leave feedback and DSRS....
and YES, it counts in that handy dandy "buyer opened case" count according to my dashboard today.
and guess what?
i cannot get a person with a brain to help me. i've been transferred 7 times from ebay timbuktu and back. i've dealt with dispute resolution for several hours last week when this case was opened. i've been on the phone all day trying to get the FRAUDULENT feedback/dsrs removed. (which, i might assure you, was addressed in LAST weeks call) and after continuing up the chain of command, to add insult to injury i get put into voicemail trying to get this "buyer opened fraud" removed out of my seller performance.....
so which pink would like to call me personally to resolve this IMMEDIATELY?
or maybe Griff or Dononhoe himself would like to deal with me themselves?
i'm seeing stars alright...and its not of the dsr kind.
Spectacularly carptastic--where only the truly clairvoyant shop!
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(16 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 01:21 PM
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Am I correct that a dispute does not count only a claim?
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(17 of 17)
Re: Only Buyer-opened cases count, not UPI cases
Apr 28, 2010 02:25 PM
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itsells4you wrote:Am I correct that a dispute does not count only a claim? I'd like to know this import detail as well.
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