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I have a No Return policy on my one-of-a-kind items. I am a 5 star seller and I earn my ebay spurs with a lot of hard work. I bend over for all my customers. I am a perfect seller and work very hard at it.
I would like a reply from a Pink. I have a question on this type of buyer remorse scenario. Who pays for buyer remorse?
1) Buyer sends seller a message from Ebay messages... saying it is the wrong shade of blue for his living room. Or buyer says it does not fit in with his decor and wants to return.
Buyer files a SNAD claim against me saying there is "something" wrong with the item. Who wins the claim? Will ebay accept the ebay message as proof it was buyer's remorse? Or will ebay tell the buyer to send the item back with a DC for a refund?
I always offer to give the buyer my detailed photos and description so he can resell.
Then what happens if the buyer leaves me a negative? Will ebay allow the negative and/or low DSR ratings to stand since it is obviously NOT the seller's fault... that the buyer changed his mind on the item?
What if this same buyer (who changed his mind on the purchase) sends me a message via ebay messages saying "if you don't pay for return shipping, then I will give you a negative". Is that blackmail? Will ebay remove the negative if the seller refuses to be blackmailed?
On the above senerio, I am already out the listing fees and the shipping charge. Now am I suppose to pay for the return shipping charge too? How much money does ebay expect me to lose when the buyer changes his mind? This could be a big amount out of my pocket if the item costs $10... and the shipping postage is around $35.00 on a heavy big box.
So what does ebay expect me to do under "Best Practices" when the buyer changes his mind. Does ebay expect me to pay for buyer remorse? Will ebay stand by the seller during the claim and Feedback process?
If I win the claim, then will the buyer be allowed to leave negative feedback and low DSR's? If so, then why must the seller suffer a loss of ebay status and pay pay pay for the buyer's remorse too?
I am a small seller and need to know what ebay expects me to do so I don't take a loss out of my pocket or a loss of ebay status.
This is my posting ID.
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Who pays for buyer's remorse...?
(11 Replies / 8,316 Views)
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Hi sherlocksgallery!
Buyers remorse is definitely a challenge for both sellers and eBay. Sellers suspicious that a claim is buyers remorse should escalate the claim for review by an agent. Agents will investigate and deny a claim found to be buyers remorse as opposed to a legitimate SNAD claim. This will not be could again sellers in the Seller Unresolved Claims metric.
Concerning how buyers remorse affect your other metrics, if you feel the buyer is abusing the system, please report them 
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