What's wrong with ebay.
1. One way feedback.
eBay around 2007-2008 took away the right for sellers to leave buyers negative feedback. The current president of eBay John "ding-dong" Donahoe, wants to treat the buyers like kings. By removing this feature, all buy-only buyers automatically have 100% glistening green feedback.
You cannot leave a "false positive" feedback, in other words: saying negative things in a positive feedback you left for a buyer, eBay considers this a violation of their feedback policy.
2. Buyers make demands.
When you generally buy a used item, you expect some cosmetic issues. Scratches, nicks, etc. However buyers, since heavily protected by eBay's buyer protection program, feel entitled to a refund for any problem, EVEN if it's not your fault, here are some examples.
-It looked bigger on my monitor (even with a ruler next to it)
- The color seems off (not all monitors show the same color).
- it smells kinda musty (on brand new items sold).
Any reason a buyer can drum up, can be used for a "not as described case", once the case is opened, eBay, 90% of the time, gives the buyers their money back.
3. No returns accepted is useless.
You can put in 72 point bold font: ALL SALES FINAL, but it does not mean didly squat, anytime you sell an item, a buyer has up to 45 days to file not as described case.
4. Detailed seller ratings. (Around 2008).
These are 4 criteria that buyers can leave 1-5 star ratings for:
Item as described.
Communication
Shipping and Handling time.
Shipping and handling cost.
Instantly, shipping and handling cost should be taken away, you agreed to the price at the time of placing a bid, or purchasing an item, why would you be able to complain about something you knew ahead of time?
Now, the DSR system would of been a good feature if implemented correctly, but Ding-Dong Donahoe convoluted the whole system.
If these 4 ratings were displayed under the sellers feedback on a listing page, and sellers could see which buyers were leaving low ratings, it would be a decent system.
HOWEVER, the ratings are anonymous, you can't blackball buyers who leave low ratings.
ALSO: Low ratings will eventually get you suspended or removed from selling for life. eBay holds it's sellers to a 98% buyer satisfaction rating, a rather absurd tolerance.
ALSO: You can't say in your listing to leave high ratings, eBay considers this a "huge violation of buyer trust". THE REALITY is, they want to keep buyers in the dark about DSRs, they also tell buyers that "a 4 is a good rating", but fail to mention to buyers that a seller with less than 4.6 star ratings will be SUSPENDED!
ALSO: eBay gives sellers auto 5 stars for sellers who have free shipping, trying to swindle more sellers into free shipping. Which leads to:
5. The free shipping swindle.
eBay charges at least a 9% final value fee. Prior to this year, no FVF was removed for shipping costs, however eBay, as greedy as they are, tried to shove "USE FREE SHIPPING" down the seller's throats in order to do this:
If sellers use free shipping, the 9% min final value fee is taken out FOR THE WHOLE AMOUNT.
Also, if you purchase say 2 items, say a fountain pen, for $15 shipped, a seller using free shipping would implement $5 into the item price, however 2 pens do not cost $10 to ship. So you pay more, since eBay only offers multiple item shipping discounts, and not multiple item price discounts.
Example:
You pay $5 for a deck of cards shipped with free shipping. Lets say for the heck of it, you order 5 decks, now shipping (again for kicks) is $6 on all 5 decks.
You paid $25 for 5 decks shipped, each deck the seller figured it would cost $2 to ship.
2x5=10. Actual shipping costs were $6, you wasted $4 extra on shipping.
This practice can be costly for purchasing a large order of the same item.
Now with a seller using regular cost shipping, lets say the 1st deck is $2.00 for shipping, each additional deck is $1.00.
$2 + $4 for the 4 additional decks equals out to $6.00 shipped, a method than currently cannot be performed with free shipping unless perhaps you ask the seller for a combined item invoice (most buyers fail to do this).
6. Underselling. (I don't know what year this was implemented).
Buyers will often buy a new item at the cheapest price.
If they want it now, they will usually purchase an item from their own country, US, UK, whatever.
If they can wait a while, then they discover China HAS IT CHEAPER than a US seller.
So they purchase something from them instead.
eBay lets thousands of sellers from China to sell on ebay.com, .co.uk, or anywhere.
China makes eBay money, not only can china sell it cheaper (most items are made in the same country), they can usually ship it for next to nothing, since china has subsidized shipping.
This causes US or UK sellers to be undersold to china, a practice which can hurt some specialty item sellers.
eBay also allows .coms and chain stores to sell there. While it may not undersell people, it makes extra listings, and they have their OWN website to sell on, why let them sell there?!
7. PayPal only.
Since eBay owns PayPal, they want buyers to use PayPal as much as possible.
In the start, and for a decade, sellers could take checks and money orders for their payment of items.
Then after eBay bought PayPal, they came out and said how "easily scammed and faked" money orders and checks were.
Then they only took paypal or credit/debit cards and a method of payment.
Since eBay owns PayPal, WOOHOO! more money for eBay! Until they were sued (it happens often) for having a monopoly by only taking paypal, they allowed 2 other payment processors.
Ebay.co.uk still allows checks and money orders, probably because the U.K. said "I don't think so!" when they said they would nix the check and m/o option.
Paypal will also hold your money, for no reason (maybe the wind was blowing in the wrong direction) for up to 180 days, they basically hold your funds against your will (maybe to collect interest off of it?)
8. Feedback wiping of large volume sellers.
Most of members of the eBay forum have solid proof that eBay wiped away negative feedback of the retailer Toys-R-Us. Toys-R-Us had an inventory issue, and many of the items sold on eBay were NOT ACTUALLY IN STOCK, many buyers left negative feedback, over the next few days, Toys-R-Us feedback percentage fell to below 95%, and their detailed seller ratings were bad even to warrant suspension.
BUT, the next day, all the negatives were gone!
Selling something you don't actually have is not only wrong, but fraudulent, but eBay would not suspend a big seller like them, worrying that they would loose $$$ in fees!
9. Inflating listing count to prevent shares from falling in price.
Around the spring of 2008, many sellers were steaming over the "disruptive innovation" that came from John Donahoe.
They were planning a strike, eBay, although probably not worried due to the strike making up maybe 9% of their seller count, did not want to have any thing happen to their shares of eBay stock.
So before the strike happened, eBay intentionally spawned over 300,000 fake listings. All listings had their buy-it-now button removed, making it impossible for these items purchased.
While eBay did come out and say it was either "a test or a glitch", they failed to mention that it was done ON PURPOSE, to keep investors from seeing eBay's stock fall from the strike.
10. Outsourcing of call centers.
While eBay will never admit that they did this, they outsourced most of their call center overseas to the Philippines.
For a while, it used to take over 45 minutes to get a hold of their "flow chart reading" customer service reps.
eBay will always say that 100% of their call center is in Salt Lake City, Utah, but that is a huge lie.
11. No protection from malicious buyers.
It's very easy to set up a new eBay account if you only, its one page, you name, address, phone and email, and you have a new account.
In fact, after you create about 12 new email addresses, it takes less than a minute to make a new eBay account.
Since eBay sees each account as a different person (because of course the name, address, and ph # can be faked), one buyer could have 24 open buying accounts, and keep lowering a sellers DSR and feedback until they are gone.
It's one of eBay's largest security flaws. One person CAN single handily bring down a eBay sellers account. Since eBay sees each account as a different person, you can't tell them that it's the same person.
12. Higher fees= lower profits for eBay.
If people can buy stuff somewhere cheaper, then they will. Since a .com has relatively cheaper overhead, they don't have to pay the listing fee, store subscription, paypal fee, and final value fee that eBay has when you sell.
Many people (including me) are now finding out that items can be purchased elsewhere cheaper.
If eBay continues to raise fees, they will cut their own throats. eBay always says "buyers run the site", in a way they do, because if buyers find it cheaper elsewhere, buyers LEAVE, and word can spread quickly "Man I found everything at xyz.com cheaper than eBay" can be easily said to a friend.
13. Jerks on the eBay forum.
A lot of friendly people on the eBay forum have left, leaving nothing but a bunch of jerks left behind.
These people post on every thread, offering no help, and often throw any error you made back in your face several times.
14. Jonh Donahoe (ebay's president) is a disillusional nutjob.
Watch ANY TV, eBay or auctionbytes interview with this idiot, anytime a very direct question is asked, instead of giving a straight answer, he will say "well", "well you see", "actually" and then spew off crap putting eBay in a positive light. He will try to shift onto a "Why you should love eBay" topic ASAP.
This guy hates small sellers "our homepage still looks like a flea market!" is a quote he rattled off. He does not want small sellers because they support themselves less, (they often have valid and good questions to call about), they don't sell as much stuff, and they "clog up the site".
As a matter of fact, when JD was directly asked about the seller strike of '08, he referred the sellers as "noise", instead of listening and actually taking care of the issue, he just stuck his balding head up further in the clouds, and kept on finding more ways to get rid of the small seller.
So let's give it up for John Donahoe, the man that single handily took ebay.com, a site where people could find rare, unusual and unique items, and turned it into a site for .coms and the country of China to sell their wares.
You will not see or hear any of this from eBID.net at all and you can make more money in your pocket and not put in Jonh Donahoe's pocket and that is were it has been going all this time!!! wake up people there is a better site to sell on and its eBID.net and not eBAY.com eBay has been hidding this eBID.net site from you all for a few years now because their numbers are growing every day and ebay's numbers have been falling and Jonh Donahoe and his staff has been hidding it from you for a long long time making you believe that ebay is the best site on the net for auctions......ITS NOT ANY LONGER!!!!.....such BIG liars they are!!!