I recently sold to a buyer in Italy and he received items and then demanded I pay for the custom fees because I put the correct amount on the  custom form ,I asked why he accepted the item if he had to pay for it and got no answer. he said in a email I should have put "worthless"as the value on the customs form , I told him to send back the items and I would refund his money, again no answer , he kept telling me he would open a case with pay-pay and e-bay if I did not pay 68.00. I kept all his e-mails and finally paid him 55.00 and blocked him, I have been selling for ten years and know that if I report him to e-bay they will find some way to blame me for being honest and side with the buyer, I once had a case refused because I used CAPITAL letters in an e-mail.They said the customer was wrong but I should have not yelled at him, so I keep a negative feedback and learned a lesson ,So it was worth 55.00 to NOT get two negatives.

It's great to be a powerseller on e-bay..