We're compiling many of the common questions and answers about several of the changes introduced in Stephanie’s Announcement last Tuesday. They'll be posted in threads like this one and tacked to the top of the board to make it easy to find information (instead of needing to comb through all the various discussions).
These are actual member questions and staff responses, with some slight cleanup to make them easier to read. More topics will be posted in the next few days.
These questions all pertain to our new, more efficient dispute resolution process for when buyers claim an item was not received or the item they received was different than described in the listing. For more information, make sure to read our FAQ.
Garnor / Seller Experience / eBay