2) What is the outlook of the product catalog in the cell phone category? Will implementation on sellers behalf result in more exposure in the core results and/or will ebay start to highlight product catalog items over core/fixedprice/auction style. Basically, what is the advantage other than having correct information about the product from a sellers perspective?
3) Selling Manager Pro Questions -
a) Will project echo or any change on ebays side in the future expand on KEY benefits that sellers MUST have to operate large volume customers. EX: Currently sellers only have a CUSTOM LABEL field. We need a weight field, additional shipping options for up selling or customer choices for better experience, and more functional automation rules that can be create on the fly.
b) More visibility on reports. Right now it only shows the templates success ratio over the past 60 days. This does very little to tell how sales did during a specific time, date etc. More tracking on this information would be great, as well as any additional reports within SMP that would give sellers more visibility on sales data.
c) Better and more efficient bulk edit tools/creation tools with template tags (similar to infopia or channeladvisor) OR at least the first part of what we asked, which is better functionality, documentation and API credentials to use custom software in-house to populate listing with inventory system or bulk creation tools offline. (1 page listing tool would cut back on TONS of time )
Seller Manager Pro is literally a few simple fixes from being a powerhouse tool that would rival CA and Infopia. Ourselves as a 650K/month company and growing in only our first 1.5 years, are able to manage it, but being held back by a few options, but not worth the cost of spending thousands for those features with a management tool such as Infopia and ChannelAdvisor.
4) Will there be documentation or back-end access with API for creating tools custom off-line tools for dispute resolution and CRM for customers/sellers?
5) BIG BIG factor. We try to answer hundreds of emails a day and ebay messages. The problem is the customer could have called in, emailed and sent a message through ebay. Digging through these and duplicating work/time is very very hard. If would be GREAT to have an idea or tool that would consolidate all of these messages into one system. (Simply directing the customer when they go through ebay and ask a question to prompt them to a form that sends us an email would at least give sellers the functionality of consolidating conversations by email address/orders etc around the email address on file with ebay. This would help us service our/your customers at the same time.
Better CRM solutions or having back-end access API to create such applications would be great. EX: anonymous email servery hurts the ability to do this and has alot of tools such as hostedsupport and replymanager at a stand still till changes stop or workarounds can be figured out.
I know it's a bit lengthy, however and answers, comments or suggestions would be greatly appreciated so that we can provide a better customer service experience to our customers.
E-Commerce Operations Director dustin [at] monstercellular dot net http:/