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For the Buyer Protection Performance standards:
When the standard for number of buyer opened cases starts in September, for those micro sellers that are evaluated on annual numbers (because they have under 400 transactions a quarter), will the first evaluation be a period of 1 year looking back (like Sept 2009 to Aug 2010) OR will it be the 'beginning of data collection' (and by Aug 2010 to Aug 2010 and the Oct one be Aug 2010 to Sept 2010 and so on until a whole year)?
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Buyer Protection performance for micro sellers
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For the Buyer Protection Performance standards: 