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Last Post Jan 25, 2009 4:55 PM by: liquorcerebrospinalis
Replies: 58
nimacdonald@ebay.com
Posts: 35

PayPal account not linked?

Aug 14, 2008 4:30 PM
Hi there! I hope you all are having a wonderful day as it’s almost the weekend!

With a lot of sellers adding more buyer requirements to their listings some of you may be experiencing an error message you are blocked and need to link your PayPal account! I have had a lot of contacts about this, and have been able to help each member, as it seems they all missed the last step. To link your account:

1. From your "my eBay" click the "Addresses" link on the left hand legend. (If you're using beta under the "Account" tab click "Addresses".
2. Click the "View All shipping addresses" link.
3. Click the "Add PayPal addresses" button.
4. Sign into your PayPal account click the "Link Your Account" button.
****5. In order for your account to become link you need to click the orange "Signup later, or return to eBay" button. Once this is done it will return you to your Addresses section there will be a green checkmark showing it completed AND the PayPal logo and "Add PayPal addresses" button will disappear.

If the last step isn't completed, it will not work. The orange button is misleading! But we are working to fix that 

To make sure your eBay account is linked to your PayPal account:

1. Go to www.paypal.com
2. Log into your account so you’re on the “My Account Overview” page.
3. Click the “Edit Profile” or just “Profile” link.
4. Under the far right column “Selling Preferences” click the “Auctions” link.
5. If your User ID isn’t here, click the “Add” button, and submit your eBay User ID and password.

The above steps in PayPal can sometimes just be helpful to close any gaps to make sure all the information is sent from PayPal to eBay and vice versa.


Have a good night, and enjoy your upcoming weekends :)


Coley MacDonald
Team Name
eBay



Coley MacDonald

eBay

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*peace*dude*52*
Posts: 9,065
(1 of 58)

PayPal account not linked?

Aug 14, 2008 4:36 PM
now what about SMI...........how about taking a look and change the hidden bidder ID's back to transparent.......

So I can enjoy ebay again......otherwise it's history!



It's just an awesome bidding technique by a unique sniper

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beadhappys
Posts: 22,224
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PayPal account not linked?

Aug 14, 2008 6:49 PM
We've been observing and reporting this for months. Is eBay finally going to add it to the System Announcements board?






“There is no snooze button on a cat who wants breakfast” Anonymous
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elninokilledmygrass
Posts: 5,552
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PayPal account not linked?

Aug 14, 2008 7:52 PM
What, no mention that there's a glitch that's unlinking linked accounts ? Day late, dollar short.

elninokilledmygrass

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donate*blood*please
Posts: 3,336
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PayPal account not linked?

Aug 14, 2008 8:01 PM
Sheesh, people have been coming here to complain about this for months. {{El}} is correct.



~Keyboard Warrior~


{{Blood Donors}}
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woodland_gnome
Posts: 7,207
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PayPal account not linked?

Aug 14, 2008 10:13 PM
So why does the help page say something totally different?

In the "About Addresses” section, check if there is any PayPal account currently linked to this eBay account. If no current link, click the Add PayPal Addresses button and sign into your PayPal account. When you sign in to your PayPal account, your eBay and PayPal Verified Accounts will be linked.


It says the process is complete when you sign in. This extra step is nowhere to be found. Why don't you change that help page, or even better, FIX THE PROCESS SO THAT IT IS INTUITIVE, PUT AN ADEQUATE NOTICE ON THE BID PAGE THAT SIMPLY HAVING A PAYPAL ACCOUNT ISN'T ENOUGH EVEN IF YOU HAVE BEEN USING IT FOR YEARS AND EVEN THOUGH YOU LINKED IT LAST WEEK, AND FIX THE GLITCH THAT IS UNLINKING THE ACCOUNTS?

And are you warning sellers that they are losing perfectly good bids by selecting the requirement?

Several months ago I was giving eBay the benefit of the doubt that the complaints were from people who had never linked the accounts because they never had to and were running into problems now because of the increase in the percentage of seller using the block. I have seen enough to know that that is not the explanation, at least, not the full explanation.

Mr./Ms. nimacdonald, TEAR DOWN THIS WALL!!!

The point is, you don't have to have a point to have a point. Dig?


Disclaimer: The information and advice concerning bidding might not apply in auctions with a r.e.s.e.r.v.e and probably does not apply in d.u.t.c.h auctions unless the context indicates otherwise.


When all else fails, read the instructions.

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lemon_martini
Posts: 2,431
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PayPal account not linked?

Aug 16, 2008 6:20 AM
"I have had a lot of contacts about this, and have been able to help each member, as it seems they all missed the last step"

Wonderful..."it's all your fault because you can't do it properly-you need me to show you to how to do it.Isn't it a good job I'm here".How arrogant and patronizing-and typical of eBay pinks.
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*_boo_*
Posts: 11,679
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PayPal account not linked?

Aug 16, 2008 6:34 AM
What about members who have had their PP and ebay accounts linked successfully for years, and finding out when theygo to place a bid that the error message pops up that their accounts are not linked?

Or, what about those who find out only long after a transaction has been finished because their packages have been shipped to an older address that in some cases have been removed years ago which has suddenly become the supposed current address?


This glitch has been happening for more than 6 months and not all cases of this glitch is because someone might have missed the last step. Accounts that have been working perfectly are - without warning - becoming unlinked and it's causing problems.




I Reject Your Reality and Substitute My Own!
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tiptie
Posts: 6,941
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PayPal account not linked?

Aug 16, 2008 3:22 PM
Let me see if anyone is around this weekend.



_____________________________

Perceived trust in an Internet site is the cornerstone to its existence.
Click Here To Go To The Sniper School
_____________________________

Perceived trust in an Internet site is the cornerstone to its existence.
Click Here To Go To The Sniper School
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tiptie
Posts: 6,941
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PayPal account not linked?

Aug 17, 2008 5:59 AM
up we go.................



_____________________________

Perceived trust in an Internet site is the cornerstone to its existence.
Click Here To Go To The Sniper School
_____________________________

Perceived trust in an Internet site is the cornerstone to its existence.
Click Here To Go To The Sniper School
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smudgeid
Posts: 3,488
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PayPal account not linked?

Aug 17, 2008 7:56 AM
I think it is good that nimacdonald realized there was a common problem and posted a possible solution.

Too bad it made them look foolish behind the times because they didn't know there has been a problem with this for a long time. (Plus other possibly connected issues.)

The thought behind the post is appreciated. I recommend regular visits to the boards. You may find other problems & solutions and be in a position to fix things properly in the future.
Kate
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tiptie
Posts: 6,941
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PayPal account not linked?

Aug 18, 2008 3:58 AM
bump



_____________________________

Perceived trust in an Internet site is the cornerstone to its existence.
Click Here To Go To The Sniper School
_____________________________

Perceived trust in an Internet site is the cornerstone to its existence.
Click Here To Go To The Sniper School
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beadhappys
Posts: 22,224
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PayPal account not linked?

Aug 18, 2008 6:29 AM
morning bump






“There is no snooze button on a cat who wants breakfast” Anonymous
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nimacdonald@ebay.com
Posts: 35
(13 of 58)

PayPal account not linked?

Aug 18, 2008 8:23 AM
Hi Everyone! Sorry for a delay in a response, I was unable to check the boards on my weekend as my internet from home wasn’t working.

We've been observing and reporting this for months. Is eBay finally going to add it to the System Announcements board?

I will definitley forward the information off beadhappy and appreciate the concern.

In the "About Addresses” section, check if there is any PayPal account currently linked to this eBay account. If no current link, click the Add PayPal Addresses button and sign into your PayPal account. When you sign in to your PayPal account, your eBay and PayPal Verified Accounts will be linked.

I will make sure to report that, thanks. We do know there is an issue with the accounts becoming linked, but have determined completing the last step above will link the accounts.


"I have had a lot of contacts about this, and have been able to help each member, as it seems they all missed the last step"

Wonderful..."it's all your fault because you can't do it properly-you need me to show you to how to do it.Isn't it a good job I'm here". How arrogant and patronizing-and typical of eBay pinks.


Didn’t mean to offend you Lemon_martini, Was just giving the last step to link the accounts to hopefully minimize some trouble.

Or, what about those who find out only long after a transaction has been finished because their packages have been shipped to an older address that in some cases have been removed years ago which has suddenly become the supposed current address?

This is an error on PayPals end they are well aware of, it happened to me as well with a package I recently purchased. I would recommend you contact PayPal about that - if you have experienced this issue to have them look into your account and assure it will not happen again.

Thanks all for the Feedback and questions. Have a happy monday.


Coley MacDonald

eBay

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*only*a*poster*
Posts: 597
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PayPal account not linked?

Aug 18, 2008 8:34 AM
Thanks for tacking this thread to the top of the board (and thanks to tiptie, as well!). I do hope someone figures out how accounts are becoming unlinked and fixes the underlying problem.


The researches of so many eminent scientific men have thrown so much darkness on
the subject that if they continue their researches we shall soon know nothing. --Artemus Ward
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