If I have a question, problem.... on the Ranch, this is what I get back immediately on submitting my question/problem:
"Your request has been received, and is being reviewed by our support staff. We strive to answer all support emails within 24 hours but usually respond within 2-8 hours. We promise to provide you with a personal and relevant response, or at least the best canned answer you have ever read. All times on Bonanza refer to PST (UTC/GMT -8 hours) but don't get weirded out if we answer you at some abnormal time, that is how we roll. If you have not received a response within 24 hours please do let us know."
The nicest thing? They usually respond within 24 hours or less - or contact me and say why it will take longer. Doncha love smaller companies?