International buyer bought 10 items after 5pm. I shipped the next morning to the Canadian buyer.
Buyer sends eBay message that all where scratched badly, and missing 2 ( I don't and won't short ever change a buyer, + everything is foam wraped ). They want me to resend them another complete order, as they don't want to leave me bad FB.
I simply respond back for them to return the items and I will issue a full money back refund + the return shipping costs (equivalent to the original postage cost) . I clearly state on all my item listings: We Offer a 30 day No Questions asked full money back return on any item for any reason. In fact I state I want them to use the item, and if they don't like it, simply return it . Don't know how to make it any simpler???
Buyer responds (eBay messaging again) demanding that I ship another order with a postage paid return envelope and they will be happy, or they will report to eBay (in other words open a case).
HHmmmm, if they open the case, then they won't get the return postage as part of the refund. And they will be required to return the items before getting the refund ..........(or at least something )
I politely respond back that I want to issue the refund + return shipping, and as per eBay/paypal rules they must return the items in order for me to do so.
Patiently awaiting to see how this plays out, and to see if eBay really has my back on this type of extortion . I just shipped out my 500th item on this ID today , and my FB currently shows nothing but praise as to the quality of the items and the speediness of my shipping.
Lucky thing for me, as any low DSR's they might leave won't affect me Domestically since they are an international buyer. As for a neg, I really think all the other FB will actually make them look bad as a buyer. Afterall, the odds are every seller will get one, eventually.