Skip to main content
My eBaySellCommunityCustomer Support
Popular products
No suggestions.

Shipping Internationally using other carries other than USPS

Shipping Internationally using other carries other than USPS

(7 Replies / 558 Views)
Shipping Internationally using other carries other than USPS
Jul 13, 2011 09:30 AM
I've been shipping now for about 16 months internationally using USPS and haven't had any problems using USPS.

However, I recently shipped to Germany (first time) and the buyer has e-mailed me saying that he had some problems with German Customs....i.e. they wanted the invoice on the outside of the package...

Additionally he has e-mailed me suggesting I use another carrier perhaps for better service....

Well I know I'm not one that has all the answers in the universe here, but based upon the information I've done deciding whihc way to ship internationally I've found USPS to be the cheapest and most of my international buyers slecet the cheapest way to ship and that's is USPS FCI....

Plus it seems that a lot of sellers who ship internationally also ship using USPS....

So what I'm wondering is this....am I missing something here???? Is using other carriers cheaper or is it simply the fact that this one buyer needs to get a life or should I bring him in to run my business because he knows more than I do???

Just wondering what you all have experienced here...since he feels a need to direct me on my shipping....

Thanks

Stephanie
Last Post
by rosachs (9434 ) View Listings
(7 of 7)
Re: Shipping Internationally using other carries other than USPS
Jul 16, 2011 01:15 PM
UPS and FedEx charge more because they generally provide more -- faster service, door-to-door delivery (no third parties, no hand-off between USPS and Canada Post, etc), and significantly better online tracking. For occasional shippers, FedEx and UPS can definitely be expensive... but for regular, volume shippers, you can negotiate for better rates based on your volume. It's how many companies can afford to overnight seemingly everything they ship -- they do such a large volume that they can get significant discounts on the shipping costs. As to the Customs duties/taxes - you pay more for FedEx and UPS because they use their own brokers, eliminating the 'stall' at Customs. And since FedEx employees are not unionized, there's not fear of "labor disputes" slowing things down either. :) Express carriers are not for everyone or everything... but they should not be dismissed out-of-hand. When a customer needs something badly enough, express carriers, with date-specific delivery guarantees and years of on-time performance history, can be just the thing. -Bob.



RKS Solutions LLC logo
V.46 Trading Assistant, since 1997!
"Assume Less, Listen More, Share Freely, Enjoy Fully."

(6 of 7)
Re: Shipping Internationally using other carries other than USPS
Jul 13, 2011 01:56 PM
Thanks "Accessories"....I didn't realize that little "factoid"...based upon that alone is enough justification for me to stick with USPS....LOL

Stephanie
(5 of 7)
Re: Shipping Internationally using other carries other than USPS
Jul 13, 2011 01:44 PM
USPS is your best bet for rates. FedEx and UPS will charge a heck of a lot more from their admin fees as mentioned. Plus, if your customer doesn't pay the fees, FedEx & UPS will send you the bill instead. If you don't pay them, they'll cancel your account and put you in collections. We lost about $500 at my company from this before I switch back to online selling full time.
(4 of 7)
Re: Shipping Internationally using other carries other than USPS
Jul 13, 2011 01:05 PM
I actively AVOID other carriers for international packages. The major ones will insure that any packages valued at over the minimum for import fees to a country will have those fees charged (while many FCI packages slip through without the charges) and will charge their own admin fee that is a bit higher than any admin fee the receiving postal system would charge. Our Canadian neighbors get hit particularly hard with those admin fees so you do them a major dis-service using a 3rd party carrier for normal, low cost eBay sales. If the item cost is $thousands the fee won't be enough to worry with but otherwise, it will.


Click the fish to visit my store and see the A-lure-ing dangle earrings I make from lure parts

(3 of 7)
Re: Shipping Internationally using other carries other than USPS
Jul 13, 2011 12:57 PM
The only international shipping I do is to Canada, but most of the same principles apply.

As I understand it, customs workers want to match the 2976-A form to what was actually purchased. I personally don't see anything wrong with that.

You can buy those little "Invoice Enclosed" or "Packing Slip Enclosed" clear sleeeves from most office or shipping supply sellers. They cost pennies each.

I use them to decrease the amount of packages that the customs people open for inspection. I've never had a postal clerk question the packing slip sleeve on the outside of the box.
(2 of 7)
Re: Shipping Internationally using other carries other than USPS
Jul 13, 2011 11:02 AM
As I said I've only shipped to Germany this one time...

Seems it got there quickly by his estimate, but he had to go and get his package because German Customs wanted to see the invoice ...

He then went on to tell me that German Customs include the shipping costs in determining what he has to pay for VAT taxes....

As I include in all my listings a "disclaimer" that any addiitonal costs due to duties or taxes is the responsibility of the buyer. I also state that each country's Customs varies and we ca not detrime the time it takes to process items through each country' Customs....

Also he's e-mailed me about possibly making up invoices that are less so that additonal costs to the buyer won't take place....and (this is a "winner") putting the invoice on the outside of the package...something USPS doesn't do plus with the Custom shipping labels generated by USPS all this information is there anyway....

It appears this individual simply has way to much free time on his hands....and needs to get a life....But that's just my "humble opinion"....

I guess he feels compelled to sit back and re-do my entire shipping process to accomidate his "needs"...
(1 of 7)
Re: Shipping Internationally using other carries other than USPS
Jul 13, 2011 10:50 AM
I wouldn't know since I've only used USPS too. I've sold a couple of times to Germany with no problems. I hope it will all work out for you. :)


Carry The REAL Thing
Carry The REAL Thing

To the top