I had an item that I sold, PayPal shows a United States shipping address with the tracking number showing delivery to them in fast time, then 17 days later I get an email from the buyer stating item is damaged, and not as described and wants a full refund including their shipping costs (even though mine to the East Coast were free).
The add and pictures are exactly as described. Upon further research, I found that the buyer actually lives over seas and has a U.S. shipping address. So the U.S. address I shipped it to will then turn around and ship it overseas. Which means if we don't know it's going over seas and pack it accordingly, then the shipper we just sent it to will open the box, remove our U.S. Paperwork, and repack it - therefore having a good chance of our item being damaged by some one else before going over seas.
My beef with the buyer is, how does the buyer know if the secondary shippers did not cause the damage? I know I didn't cause the damage and have pictures to prove it. So I told the buyer, no refund because I can't be responsible for what the secondary shippers do or not do.
As I figured, my very first case opened, however I called Ebay and they told me how to handle it and were very helpful and the chances of this working out for me will be good. But only because I took detailed pictures and my details on the add were probably an over kill.
So the interesting thing for Sellers to be aware of is Over Seas Buyers having U.S. shipping addresses, have our products over seas and claims damages for return of money and try to keep both the money and the product.
And on top of that, I am sure these items are getting sent as gifts since they were "shown" to be paid within the U.S.. As an export company, I know that is a big no...no....!
Then on top of that, the buyer had enough nerve to write to me and tell me if things did not go their way, they would leave bad feedback. Ebay stated once the case is resolved and should I win and the buyer leave bad feedback as they are claiming to do, Ebay will remove it because they consider it to fall under "feedback extortion."
My advice to Seller's, in addition to the Packing Slips, and Shipping Labels, go back to the actual user name and look at their location, as their true location does not come up when Packing Slips and Shipping Labels are to be done. If you see the user being over seas, then you know you can be in for a bumpy ride. Especially if you are not aware that you will need to pack the item as if it were to go over seas to begin with causing the secondary shipper to open the package and handle the products.
I have dealt with Overseas companies that have U.S. Shippers, but they are up front about it and ask that I do a little extra work and things work out great. It's the sneaky one's you have to watch for and Ebay appeared to be genuine in their concern when I spoke with them today.
I think scammers are going to be the reason why the internet will be regulated in the future. There is too much of it going on. Whatever happened to honesty and the rewards of hard working people?