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Last Post Nov 19, 2009 10:34 AM by: buyorsell888
Replies: 16
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stingray2805
Posts: 10

"Speed Bump" Error Message When Attempting to Checkout

Apr 5, 2009 12:16 PM
I keep getting a message that says,

"Sorry, you've hit a speed bump! We're pretty busy right now, but please try again"

when I try to complete payment for an item I purchased.

After doing some Google searches, I've found that this is a common problem among accounts, and can be triggered by an anti-fraud mechanism. I think what might have triggered it is that I changed my linked paypal account, but I have since changed the linked account back to the original paypal account. I've "tested" to see whether I could make a different purchase by trying to go through the checkout for an item that requires immediate payment, and I get the same error message (so it's definitely my account, not this seller's).

I have also read that I might be able to complete payment through Paypal directly, under the "Send Money" - "Pay for eBay items" button. However, when I attempt to do that, I am unable to use the 8% off coupon I received. I am also concerned that if I do that, I won't receive the 13% Live.com cashback that I am supposed to receive for the transaction (I am also concerned that if I don't pay quickly enough, I will also lose out on the cashback).

Any help you could offer would be greatly appreciated. Thanks for your time!
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stingray2805
Posts: 10
(1 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Apr 5, 2009 1:00 PM
Had this interesting conversation with eBay's Live Help. I'm not quite sure if I buy this explanation. I also contacted Paypal, and they said there were no issues with my account.

2:46:08 PM AgentJoshua B.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Joshua. How may I help you?
2:46:26 PM Customerstingray2805
I keep getting a message that says,

"Sorry, you've hit a speed bump! We're pretty busy right now, but please try again"

when I try to complete payment for an item I purchased.
2:46:36 PM Customerstingray2805
I called Paypal, and they said nothing is wrong with my account
2:46:40 PM Customerstingray2805
that I should just keep trying
2:46:44 PM Customerstingray2805
but it's been hours now
2:47:11 PM Customerstingray2805
and I Googled the issue, and some articles mentioned it being an "anti-fraud" safeguard preventing me from completing the transaction
2:47:22 PM SystemSystem
Connected with Joshua B.
2:47:22 PM AgentJoshua B.
Oh i see.. let me check that for you.
2:47:25 PM Customerstingray2805
I have also read that I might be able to complete payment through Paypal directly, under the "Send Money" - "Pay for eBay items" button. However, when I attempt to do that, I am unable to use the 8% off coupon I received. I am also concerned that if I do that, I won't receive the 13% Live.com cashback that I am supposed to receive for the transaction (I am also concerned that if I don't pay quickly enough, I will also lose out on the cashback).
2:47:29 PM Customerstingray2805
Thanks so much!
2:47:38 PM AgentJoshua B.
Are you referring to item 28033060xxxx
2:47:48 PM Customerstingray2805
yes - Nikon D300
2:49:42 PM AgentJoshua B.
wait..
2:50:03 PM SystemSystem
Connected with Joshua B.
2:50:08 PM AgentJoshua B.
Oh I just wanted to inform you that currently due to some minor system glitch on the site I suggest you try after some time and I am very certain this will work fine with you and your issue shall be resolved.
2:50:39 PM AgentJoshua B.
Just ignore all that ..
2:50:46 PM Customerstingray2805
Did you say anything between wait and "Oh I just wanted to inform..." I think there was a hiccup in my connection
2:50:48 PM Customerstingray2805
okay
2:51:01 PM AgentJoshua B.
Correct .. this will be rectified soon.
2:51:04 PM Customerstingray2805
wait, just ignore all what? What you just typed about the system glitch?
2:51:06 PM AgentJoshua B.
Is there anything else apart from this concern that I may help you with?
2:51:36 PM Customerstingray2805
so there is nothing wrong with my account, it's just a system glitch?
2:51:57 PM AgentJoshua B.
No nothing
2:52:11 PM Customerstingray2805
okay, great. Thanks!
2:52:16 PM AgentJoshua B.
Everything is fine.. I appreciate your alertness..
2:52:51 PM AgentJoshua B.
No just ignore the message that you typed
2:53:08 PM Customerstingray2805
Thanks, and thanks for the help. One more quick question - any idea when the problem will be resolved?
2:53:08 PM AgentJoshua B.
of Its ok..
2:53:23 PM AgentJoshua B.
You were very helpful to me
2:53:58 PM AgentJoshua B.
Well it must get resolved soon I too am hoping to get this fixed..
2:54:17 PM AgentJoshua B.
But confident that it will get resolved.
2:54:32 PM AgentJoshua B.
It’s been a pleasure chatting with you today. Thank you for using eBay Live Help! Once you’re ready to close this chat window, please feel free to click on the “Exit” button.
2:54:32 PM AgentJoshua B.
bye
2:54:37 PM AgentJoshua B.
take care
2:54:37 PM AgentJoshua B.
:)
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buyorsell888
Posts: 19,986
(2 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Apr 5, 2009 8:13 PM
I don't know anything about cashback but you should be able to use your coupon via Send Money/Pay For eBay Items.

Your seller can't leave you bad feedback and they can't file an unpaid item dispute against you for a week.

Have you dumped cache and cookies, restarted your computer and tried again?
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jacques-worn
Posts: 14
(3 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Apr 9, 2009 10:44 PM
I'm getting the same error. It is a BIN item for $300.00 which requires immediate payment, I have tried it at least 15 times today, in every configuration, live.com, no live, CC, bank draft, new CC, different confirmed addresses, different browsers, different computers, different IPs
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buyorsell888
Posts: 19,986
(4 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Apr 10, 2009 9:17 AM
eBay Checkout often does not work with Immediate Payment Required.

Try contacting the seller and asking them to remove that requirement.
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imabarbedoll
Posts: 2
(5 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

May 11, 2009 11:53 AM
I am getting the same
"Your request could not be processed at this time

Sorry, you've hit a speed bump! But please try again."

for THREE days now! no response from Ebay. About to scream! Is there anyway around this?
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1828jayne
Posts: 1
(6 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Jun 5, 2009 12:02 AM
hi, have also been having the same "speed bump error message" on buy it now items for about 5 days, tried this morning and went through no problems, just thought id let you guys know
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singerrue
Posts: 26
(7 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Jun 5, 2009 5:55 PM
I also had the Speed Bump Problem. There was nothing that I could do. I contacted the seller and he told me to send a personal check. Ask the Seller, and tell them your problem, you never know. It worked for me. And the Speed Bump is no longer listed, after what, 60 days. They may even take a Money Order or Cashier's Check. Contact you Seller. The rest is Ebay problem.
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nj-martians
Posts: 1
(8 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Jun 28, 2009 10:14 PM
> I don't know anything about cashback but you should be able to use your coupon via Send Money/Pay For eBay Items.
>


No. PayPal will not allow the 8% discount coupon if you try to apply it when you pay from PayPal....

I was advised by a chat help(less) person to call Paypal and request a manual credit for the coupon!! What was she smoking??

This is BS. I have had the same problem for three purchases in 20 days.

eBay knows there is a problem but they obviously are not correcting it!

Has anyone received a more coherent answer to this issue??
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gregalot5
Posts: 1
(9 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Aug 20, 2009 4:12 PM
I read about this fix and it worked for me: update your PayPal and eBay accounts with the same email address. No idea why that worked, nor why it never caused me problems before.
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buyorsell888
Posts: 19,986
(10 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Aug 20, 2009 5:47 PM
If they weren't the same, I hope you didn't remove an address from PayPal, it will cause no end to problems when buyers pay you if you did.
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bearboy03054
Posts: 2
(11 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Nov 5, 2009 11:56 AM
I just hit the infamous "Sorry, you've hit a speed bump"

What is up with that? This message is useless!!!
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ylyniki
Posts: 1
(12 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Nov 5, 2009 8:33 PM
Sorry, you've hit a speed bump!
Please try again in a few minutes. If this problem persists, report an issue to eBay support.

What the hell with this error , I won 4 items and I cant pay any seller , anytime I tried I got this too , I dont know how to pay my seller .
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wankelfan
Posts: 11
(13 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Nov 9, 2009 8:40 AM
I also only hit speed bumps or the browsers just hangs forever since about a week ago. Same problem with 3 different computers and different browsers. It really sucks!
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kevindarling
Posts: 2
(14 of 16)

Re: "Speed Bump" Error Message When Attempting to Checkout

Nov 12, 2009 8:54 PM
I also, for the past week or so, have been getting the "speed bump" errors on items that require immediate payment.

Sometimes I can go back and do it again, and it goes through.

Obviously there's been a code change, and it's buggy.

It's no doubt stopping many people from using BIN.
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