Had this interesting conversation with eBay's Live Help. I'm not quite sure if I buy this explanation. I also contacted Paypal, and they said there were no issues with my account.
2:46:08 PM AgentJoshua B.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Joshua. How may I help you?
2:46:26 PM Customerstingray2805
I keep getting a message that says,
"Sorry, you've hit a speed bump! We're pretty busy right now, but please try again"
when I try to complete payment for an item I purchased.
2:46:36 PM Customerstingray2805
I called Paypal, and they said nothing is wrong with my account
2:46:40 PM Customerstingray2805
that I should just keep trying
2:46:44 PM Customerstingray2805
but it's been hours now
2:47:11 PM Customerstingray2805
and I Googled the issue, and some articles mentioned it being an "anti-fraud" safeguard preventing me from completing the transaction
2:47:22 PM SystemSystem
Connected with Joshua B.
2:47:22 PM AgentJoshua B.
Oh i see.. let me check that for you.
2:47:25 PM Customerstingray2805
I have also read that I might be able to complete payment through Paypal directly, under the "Send Money" - "Pay for eBay items" button. However, when I attempt to do that, I am unable to use the 8% off coupon I received. I am also concerned that if I do that, I won't receive the 13% Live.com cashback that I am supposed to receive for the transaction (I am also concerned that if I don't pay quickly enough, I will also lose out on the cashback).
2:47:29 PM Customerstingray2805
Thanks so much!
2:47:38 PM AgentJoshua B.
Are you referring to item 28033060xxxx
2:47:48 PM Customerstingray2805
yes - Nikon D300
2:49:42 PM AgentJoshua B.
wait..
2:50:03 PM SystemSystem
Connected with Joshua B.
2:50:08 PM AgentJoshua B.
Oh I just wanted to inform you that currently due to some minor system glitch on the site I suggest you try after some time and I am very certain this will work fine with you and your issue shall be resolved.
2:50:39 PM AgentJoshua B.
Just ignore all that ..
2:50:46 PM Customerstingray2805
Did you say anything between wait and "Oh I just wanted to inform..." I think there was a hiccup in my connection
2:50:48 PM Customerstingray2805
okay
2:51:01 PM AgentJoshua B.
Correct .. this will be rectified soon.
2:51:04 PM Customerstingray2805
wait, just ignore all what? What you just typed about the system glitch?
2:51:06 PM AgentJoshua B.
Is there anything else apart from this concern that I may help you with?
2:51:36 PM Customerstingray2805
so there is nothing wrong with my account, it's just a system glitch?
2:51:57 PM AgentJoshua B.
No nothing
2:52:11 PM Customerstingray2805
okay, great. Thanks!
2:52:16 PM AgentJoshua B.
Everything is fine.. I appreciate your alertness..
2:52:51 PM AgentJoshua B.
No just ignore the message that you typed
2:53:08 PM Customerstingray2805
Thanks, and thanks for the help. One more quick question - any idea when the problem will be resolved?
2:53:08 PM AgentJoshua B.
of Its ok..
2:53:23 PM AgentJoshua B.
You were very helpful to me
2:53:58 PM AgentJoshua B.
Well it must get resolved soon I too am hoping to get this fixed..
2:54:17 PM AgentJoshua B.
But confident that it will get resolved.
2:54:32 PM AgentJoshua B.
It’s been a pleasure chatting with you today. Thank you for using eBay Live Help! Once you’re ready to close this chat window, please feel free to click on the “Exit” button.
2:54:32 PM AgentJoshua B.
bye
2:54:37 PM AgentJoshua B.
take care
2:54:37 PM AgentJoshua B.
