Been selling on eBay for 10 years. I have 2951 all positive feedbacks on my selling name. I have had 2 neutrals dropped on me and never a negative. The neutrals were by new users who did not understand the feedback system.
I used to have an account manager.
This new customer service model is the WORST customer service model I have ever...EVER seen.
Called to ask about why I can't raise "buy it now" price above a certain amount without being asked to start a new listing.
Can only get OVERSEAS help. First try they put me on hold 'cause they didn't know. I asked for Supervisor when they didn't give adequate answer. Was told he'd call back in 24 hours. Took 'em 2 days. He didn't give adequate answers.
I called back the next day to try again. Overseas girl answered told me that since I had a starting price of $1500 I couldn't add a "buy it now" feature to my listing. Seriously? FAIL. I literally had to train her on the telephone about the buy it now feature. She admitted her error and apologized for giving me incorrect information. She was very sweet. I felt bad for her.
Ebay called my home number today to tell me about new promotions. I changed that phone number in the preferences several weeks ago yet they continue to call my home. I called customer service today to find out what I have to do to be sure they quit calling my home number. We don't check those messages anymore and only use our cell phones. Overseas customer support put me on hold for 38 minutes before I hung up. This was just about changing my number in the preferences ya'll!
I call again. Support answers. I ask, "what country are you in?" Manilla. I say, "put me through to the U.S. support." They say they will help me. I say no thanks. They say ok I will connect you. Someone answers after a few minutes. She only tells me she is in "Asia." I say no thanks...and hang up.
I call back again. Girl answers. "Where are you located," I ask her. She says, "our policy does not allow me to tell you where I am located." I say, "are you kidding me?" I say, "are you being for real?" She says, "yes, I am serious." I laugh so hard in her ear that I can hardly contain myself. Now, they are telling them to HIDE where they are from! ahhahahahahhahaa
I call back again. Guy answers. "Where are you located," I ask him. "Manilla," he says. I hang up.
I give up.
So I come here.
Am I in the TWILIGHT ZONE! ????
What has happened to eBay customer support? This is as bad as it gets.
I make eBay a LOT of money and offer the stellar service to my customers that they badly want out of a seller yet they don't offer that to me.
I would like to hear of an alternative to eBay? Coke has Pepsi. Chevy has Ford.
I don't see a viable alternative to eBay at the moment? Amazon? They don't auction do they? I've never checked Amazon. Ebay seems scared of Amazon so have any of you guys sold there? After 10 years and nearly flawless feedback and customer service by me I am now seriously looking for alternatives to what eBay has become.
I will be looking into developing my own website to sell my wares but in the meantime let me know your thoughts.
Has eBay become "too big to fail?"
Thanks for your input.