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I buy an item yesterday afternoon, forward Paypal payment within an hour. I wake up this morning to a notice that the seller was requesting cancellation. I responded that I'd allow unimpeded cancellation if the seller sends me pictures of the guitar he claims was destroyed between last night and this morning. He responds that the guitar was in the dumpster and the trash was already picked up, and there would be no pictures forthcoming. He said that he would not sell the guitar in its present conditon. He would, however, throw it out. Unadulterated **%$#. Ebay cancels the transaction without my authorization. I guess it was Ebay who was the principal in this transaction. NOT! This is the second time that I've had this happen on Ebay over the years. Sure, the guy refunded my money, money that I'm sure has a hold on it by Paypal (Yes, since verified) despite their instantaneous grab from my bank account. I leave feedback stating, in the few words allowed by Ebay, what happened in the transaction. I end with "BS flag thrown". Ebay deletes feedback, in its entirety, for it being against their policy on "vulgarity". I tell the customer service robot that they are throwing the baby out with bath-water, but all I get is "It's Ebay policy. It's Ebay policy...", ad nauseum. I asked why, if Ebay cares about the efficacy of the feedback system, they would not allow the feedback without the "BS" comment. No go. It's more important for Ebay to stick to their wrist-slapping policies for what they deem "vulgar", than to protect those they refer to as the Ebay community. So now it just looks like I left bogus feedback and Ebay stepped in to save the world. If the seller was local, I'd take him and Ebay to small claims court. But alas, he's in Arkansas. In the future, maybe I'll just buy from people who I can practically sue for breach of contract from now on? I'd love to take Ebay to court for this stuff, but I need a California case in order to name them. Sooner or later, it'll happen.
Note: I have better luck on distance craigslist listings than Ebay lately. What does that tell you? That Ebay inhales gas.
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Baby out with bath-water. Ebay feedback tale.
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Ebay policies usually completely protect the buyers so this is a rare thing... must have been a guitar the person really really didnt want to sell and didnt list at what he wanted... boo to that seller ... or he sold it to someone in the feedback dept. just thinking..