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Can you get a refund on Ebay Bucks?

(1 of 7)
Can you get a refund on Ebay Bucks?
Jul 14, 2012 01:52 PM

I purchased an item for $16 and used my $5 ebay bucks but my item hasn't been received...by the looks of the tracking...I think the package is lost. If the seller doesn't have it in stock and decides to refund me...do I get my $5 ebay bucks back? Thanks.

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Can you get a refund on Ebay Bucks?

(6 Replies / 752 Views)
Can you get a refund on Ebay Bucks?
Jul 14, 2012 01:52 PM

I purchased an item for $16 and used my $5 ebay bucks but my item hasn't been received...by the looks of the tracking...I think the package is lost. If the seller doesn't have it in stock and decides to refund me...do I get my $5 ebay bucks back? Thanks.

Last Post
by twangerstudios (1593 ) View Listings
(1 of 6)
Re: Can you get a refund on Ebay Bucks?
Jul 15, 2012 06:59 AM

No.. no refunds on ebay bucks at all once you use them there gone.

also you only have 30 days to use them if you dont they just disappear.

(2 of 6)
Re: Can you get a refund on Ebay Bucks?
Jul 15, 2012 07:04 PM

presuming tracking shows package was never delivered.

if the seller issues a refund, you will receive the full amount, which is more than you "actually" paid because ebay bucks discounted on the bill when you paid.

 


(3 of 6)
Re: Can you get a refund on Ebay Bucks?
Jul 16, 2012 08:04 AM

Hi nocturnal_siren,

 

Good question, and it's one we get every redemption period.  Yes!  You do get your eBay Bucks back if there is a return/refund.  Click this link here to read more...

 

http://forums.ebay.com/db2/topic/Seller-Central/Misplaced-Item-Refund/5100068839?#msg5201193643

 

Best,

Hillary

eBay Bucks Team

(4 of 6)
Re: Can you get a refund on Ebay Bucks?
Jul 16, 2012 10:58 AM

still not clear

and the other thread indicates there is a controversy

 

if i bought something for $10 with free shipping

paid $5 ebay bucks and $5 from paypal

and i return for refund

How much will the seller refund? $10?

 


(5 of 6)
Re: Can you get a refund on Ebay Bucks?
Jul 16, 2012 11:31 AM

Hi twangerstudios,

 

Sorry for the confusion.  The seller will credit $10, but the system knows how much you spent and how.  Therefore, you will receive $5 in eBay Bucks (with 21 days to spend them) and $5 credit to your PayPal (original method of payment). 

 

On the other thread, you can see an image about how it will look in your account from handeson - June 11, 4:59pm.

 

Let me know if you still have questions.

 

All the best,

Hillary

eBay Bucks Team

(6 of 6)
Re: Can you get a refund on Ebay Bucks?
Jul 16, 2012 03:57 PM

that's better, thank you.


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