Just wanted to ask is there any way that I can open a case after the number of days has passed for actually opening one?
The problem is not my fault because the original transaction date item was received after 1 month but when trying the item (toner for epson printer) we noticed that it was not compatible and I contacted the seller and he told me to send it back and they would send the one that was compatible with it and that I had to add $20, I paid the $20 difference because it was a different toner and sent the toner back, they told us that they received it and sent the other one on the same day. We've waited for 1 month because the other one took that much time but didn't receive it and not it s nearly been two months and we also sent 3 messages to the seller and didn't get a reply.
Obviously we can't open a case because its been too long. Can something be done?
Urgent reply needed :/ thanks