Hi, I need help with "how to" resolve the issue of receiving items "not as described." I have been an ebay buyer for many years and this is the first time ever dealing with this issue.
I read through the Resolution Center, but I need to know:
How long to wait to open a case after emailing seller?
Should I send the items back before hearing back from seller?
The seller was quick in responding to questions before the purchases, but now...
I purchased six items and four are damaged. Items were described as "excellent and mint condition."
Thank you for any help!