About the eBay Community
eBay Members who visit the community on a regular basis come to eBay more often in general, and are interested in new ways for eBay teams to reach out and get direct feedback.
I really doubt that the survey gave this result. Those that have participated in the threads for any length of time know how unusual it is for a pink to even pop in. The main thread that I've participated in for the past 3+ years has NEVER had a pink stop by. While it would be nice to get this, it does not happen since JD did major cut backs.
Focus groups, online discussion and other ways for members to directly engage with eBay staff are considered good opportunities for collaboration. These members are highly invested, and while some do come to the community to vent, many come to get help and give back.
This goes hand in hand with my above answer. Those that are regulars on threads in an effort to "give back" are here because the CS that Ebay offers is so lacking. I doubt that anyone told you in the survey that coming to the threads is a good opportunity for collaboration with Ebay staff. You can't collaborate with non existant people. Well unless you are in need of meds. We have rare and I mean RARE opportunities to engage Ebay staff on threads. And when we do, it turns out much like this did. A bunch of smoke blown around and not a darn thing accomplished except wasting a bunch of time.
Community members are diverse, and include all ages, experience levels and types of sellers / buyers. However, Community is a great place to come to talk particularly to people who have been engaged with eBay for 10+ years and know the ropes.
This I would agree with. And thank goodness for those that do come here and help or share stories as they are so needed by so many. That is the feeling of community that we give each other. Not a feeling Ebay gives us. Ebay tears it down at every turn and this did nothing to help that.
Most community members both buy and sell sometime during their careers at eBay.
That's a bit of sugar coating as many have told you they no longer buy on Ebay or they no longer sell or both due to the relentless need to make changes and micro manage members.
How Community Members think about eBay, Inc.
They believe in eBay’s roots as a trusted global marketplace that promotes unique / vintage items, and want eBay’s future to include a focus on the small or specialized seller.
SAY WHAT???? Either you didn't really bother to read postings from the last two threads you started or you just refuse to see what others are saying. I don't believe in by any stretch of the imagination that the survey showed this to be true and I know for a fact the threads sure didn't. While it is true for back in the beginning of Ebay, it has no basis in reality now. Ebay actively courts and promotes big box sellers and smothers the smaller sellers. Dang, you really did not take away very much from all the posts you solicited from members. I am beyond disappointed, but not surprise as at the end of the day, you are an Ebay employee.
When it comes to selling: stability, services, and listing traffic are the most important aspects.
Yes, so what is going to be done about it. We all know this, but that doesn't say anything as to how, why or when it will be fixed. Telling us what we already know is not what we were looking for and you are well aware of that. So does this mean it is important to us, but not to Ebay!
When it comes to shipping, most people agree that it is more important to know where a package is (tracking) than how fast it’s getting there.
Maybe yes, maybe no. I can only answer this one for myself and I think it is a combination. However I think that Ebay has brought so much attention to this subject that they have made buyers feel entitled to get their packages in the blink of an eye and in turn damaging many very good sellers for no good reason.
Sellers want to contribute and collaborate and be sure that eBay is considering their needs and concerns moving forward.
Truer words were never spoken and these results you have pulled together clearly show that Ebay does not feel the same way.
They are still here. They want eBay to Listen and Acknowledge.
To repeat myself -- Truer words were never spoken and these resluts you have pulled together clearly show that Ebay does not feel the same way.
“I love the medium [eBay]. I am an avid seller and frequent buyer. There is nothing like it, I wish to see it prosper, and continue to be a venue of commerce as well as community.”
I can whole heartedly agree with that but it will require Ebay to participate with it's members. Really listen. Really become concerned with our needs. Really become a FUNCTIONING part of the community instead of the big bad BULLY they currently are. They will never begin to repair the rip that exists between Ebay and it's sellers unless that first realize that we have great value and are important to the success of Ebay.
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Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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