The Griffster still list items on ebay and I can't think of anyone more deserving.  I also believe that, being an ebay employee, his FB and DSRs get a regular cleaning as a perk of being an employee.

 

I have always believed that Kate was sent here to be the face of a project they were doing and that she doesn't sell on ebay, never has sold on ebay and probably will never sell on ebay.  That she has moved on and hasn't looked back because like all employees, they do their job and move on.

 

As far as interacting with us and actually 'converse' with us to find out the real problems we are having, she lost most of her cred on that matter with me when I realized that she would post a few comliments to us all, and disappear, she never interacted with any of us on a one to one that showed serious interest or comprehension about what we were saying.  Let's be real, she thought one of jake's posts was a good example about the problems of ebay sellers??*!?

ted_200

 

I am sincerely sorry that happened to you and sometimes it does go that way, but it's not the norm.  But I respect and understand the way you feel.  For me, I'm willing to take the risk as I have a real problem paying Ebay for fees they didn't earn as well as rewarding a buyer for not paying.  So when necessary I do file them and believe me, in a years time I file a lot of them.  I find that about 25% of the buyers pay within a day or two of the UID being filed.  A very small fraction are seasoned Ebayers & usually sellers, they will run it out to just minutes before the UID closes and then pay.  Then the balance I never hear from and I close the UIDs.  You can tell from my feedback that I don't get serious problems from these non payers, but I have a policy on how I handle things and I stick to it.  It works for me and many others.

 

 

********* Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.

larends

 

Oh no, there is a link to report a buyer you are having problems with.  They gave us this a year or more ago, I forget how long we've had it.  The link takes you to a screen that you can send an email to Ebay explaining the problem.  So you type out your problem, send it to Ebay and wait for a response.  Somewhere around 72 to 96 hours later you will get a canned email.  Read it VERY carefully.  The opening statement tells you that no one read your email.  If you want help call.

 

Over whatever period of time that we have had this available I have tried it several times with the same result.  And when I call Ebay, they say yes we know.  Such a wonderful waste of time.

 

Now I understand that they have improved the link.  I have not tried it since the improvements took place.  So maybe it does work like it was originally intended now, but I don't know.

********* Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.

I take the time to answer your survey, and this is what I get? Several paragraphs of condescending platitudes? Thanks a lot, eBay. The next time you send a survey that serves as a patronizing pat on the head, count me out. Fool me once, shame on you. Fool me twice, shame on me.

 

I grew up in the grocery business.  "buyers" alway picked up items and then decided they didn't want them.  They'd put them where they don't belong or abandon their carts.  That's common place because people, believe it or not, DO change their minds. 

 

Again, the problem that we have is not a "buyer" problem... it's an EBAY problem because ebay links seller fees to the BUY button instead of to the PAY button like a common sense company would do. 

 

So my complaint with unpaid bidders is NOT with them... it's with EBAY.   YOU take my money based on a commitment to buy instead of off a payment and then you make ME jump thru hoops to get it back... and punish buyers for changing their minds. 

 

Name one other business on the face of the earth that does that? 

 

Sure it makes sense on auctions... but not on new BIN items.  I don't care if my customer changes their mind.  All I care about is getting back the 11% ebay charged me off of something I didn't even make. 

 

Seriously ebay... You make ME punish my customer with an unpaid item strike when YOU'RE the only part of the equasion I'm upset over...  YOU took 11% prematurely... before money changed hands... YOU are the problem, NOT my customers.  I'm use to putting things back where they belong because a customer changed their minds... that's a part of retail.   If you stopped taking your fee prematurely I'd never file another UPI report ever again. 

Over 3 million items added to our website this year!

"Seriously ebay... You make ME punish my customer with an unpaid item strike when YOU'RE the only part of the equasion I'm upset over."

 

You're making a serious error equating eBay...an auction house...with a conventional retail biz.  When the auctioneer brings the gavel down, he sometimes announces: "Ya Bought It!"

 

The moral for bidders is clear: Bid in haste...suffer remorse at leisure!"  I can't be bothered with bidder's "mistakes" when somebody ELSE would have won, and PAID FOR, my item.

Seriously ebay... You make ME punish my customer with an unpaid item strike when YOU'RE the only part of the equasion I'm upset over...  YOU took 11% prematurely... before money changed hands... YOU are the problem, NOT my customers.  I'm use to putting things back where they belong because a customer changed their minds... that's a part of retail.   If you stopped taking your fee prematurely I'd never file another UPI report ever again. 

 

honeville, normally I am in total agreement with you, but not in this instance.

 

I've worked retail for years and attend lots of auctions and understand totally the fact that the buyer changes their mind.  But in certain cases, they shouldn't be allowed to.

 

At the auction houses I go to, if you bid and bought it and it has a problem and you changed your mind, tough toenails, it was your job to research it and make sure that you wanted the item at the price you paid for it.  They MIGHT let you give it back for re-auction, but the odds are good, you won't get to register for a number the next time you come in.

 

The same with internet buying.  The buyer should to make sure they want it and if ebay shows dozens of items that they hid before the purchase, be mad at ebay for that, not because the buyer is an impulsive, entitled, irresponsible idjit with the maturity of a spoiled 4 year old.  They are the ones you should be mad at and those are the ones that need to be punished if they don't pay for the item.

 

Be mad at ebay for not punishing them, be mad at them for showing items that they hid from the buyer before they bought, don't be made at ebay because the buyer didn't pay.

I'm still baffled about the survey but, I love this thread.

 

All the wonderful things said about Ebay here, just warms my heart.

 

Also, it just goes to show, Ebay doesn't need a survey, all our very kind sellers are more than happy to help them out.

 

Ebay, did you have any questions?

Plant

Do you all remember by analogy about the breakfast order?

 

"Yeah I'll have 2 eggs over easy, wheat toast and an orange juice" 

 

The waitress says "Ahhh yes, Mr. Hone.  No need worry.  I understand be wite back with order"

 

"Here ya go Mr Hone.  2 Frog legs with meat roast and a coke"

 

LOL...  Well, does anybody else here feel the same way about the user experience survey results? 

Over 3 million items added to our website this year!

 

Honeville

I have to agree with the above. eBay should not charge the fees to our account for a sale that has not yet been completed. Also, in one of your earlier comments you mentioned that we sellers shouldn't have to jump through hoops to get back a Final Value Fee already charged to us, when the buyer is refunded. In such cases, we have to go to extra length to APPLY for a refund of the FVF, which is an unacceptable business practice. Once the refund is issued, the FVF associated with it should be immediately refunded to the seller, everything else is thievery. The sale is cancelled - no fees. Simple MATH.

 

Be kind with those who aren't. You never now, they may have just been diagnosed with sumting.

mam

You seem to forget that only people with a Business Account can use the feature of "immediate payment required."

This leaves masses of sellers without this protection, thus masses of $$$$$ for eBay to collect for never return.

 

As we all know, unfortunately, not all sellers are assertive enough to search for and then follow up on the information on how to request back the FVF on refunded sales. eBay knows this, and fully counts on this to make additional revenue. The honest way would be to automatically refund the FVF when a sale is refunded in full via PayPal.

Be kind with those who aren't. You never now, they may have just been diagnosed with sumting.

Actually, I think that for Ebay, the survey was a success. It wasn't for us, it was for them! What they were wanting to know is exactly how much pain they can inflict on their customers before they leave and go elsewhere. With all of the potential solutions I've read here and everyone BACKING DOWN at the thought of implimenting them... We REALLY showed them... WE'RE STILL HERE!!! It's another day! YAY!!!