What We Learned When We Listened
About the eBay Community
eBay Members who visit the community on a regular basis come to eBay more often in general, and are interested in new ways for eBay teams to reach out and get direct feedback.
Focus groups, online discussion and other ways for members to directly engage with eBay staff are considered good opportunities for collaboration. These members are highly invested, and while some do come to the community to vent, many come to get help and give back.
Community members are diverse, and include all ages, experience levels and types of sellers / buyers. However, Community is a great place to come to talk particularly to people who have been engaged with eBay for 10+ years and know the ropes.
Most community members both buy and sell sometime during their careers at eBay.
How Community Members think about eBay, Inc.
They believe in eBay’s roots as a trusted global marketplace that promotes unique / vintage items, and want eBay’s future to include a focus on the small or specialized seller.
When it comes to selling: stability, services, and listing traffic are the most important aspects.
When it comes to shipping, most people agree that it is more important to know where a package is (tracking) than how fast it’s getting there.
Sellers want to contribute and collaborate and be sure that eBay is considering their needs and concerns moving forward.
They are still here. They want eBay to Listen and Acknowledge.
“I love the medium [eBay]. I am an avid seller and frequent buyer. There is nothing like it, I wish to see it prosper, and continue to be a venue of commerce as well as community.”
~ eBay Member July 2012
Thank you to everyone who participated for your thoughts, enthusiasm, and investment.
User Experience Team