honeville1 wrote:

I said "it makes sense for auctions" to strictly adhere to the buy now button...  but 70% of items sold on ebay now are New, BIN items.

 

So for those of us who are strictly retail, like myself, who sell new, BIN items linking our final value fees to the buy button instead of to the pay button does more harm than good.

Honeville

I have to agree with the above. eBay should not charge the fees to our account for a sale that has not yet been completed. Also, in one of your earlier comments you mentioned that we sellers shouldn't have to jump through hoops to get back a Final Value Fee already charged to us, when the buyer is refunded. In such cases, we have to go to extra length to APPLY for a refund of the FVF, which is an unacceptable business practice. Once the refund is issued, the FVF associated with it should be immediately refunded to the seller, everything else is thievery. The sale is cancelled - no fees. Simple MATH.

Be kind with those who aren't. You never now, they may have just been diagnosed with sumting.

mam

You seem to forget that only people with a Business Account can use the feature of "immediate payment required."

This leaves masses of sellers without this protection, thus masses of $$$$$ for eBay to collect for never return.

As we all know, unfortunately, not all sellers are assertive enough to search for and then follow up on the information on how to request back the FVF on refunded sales. eBay knows this, and fully counts on this to make additional revenue. The honest way would be to automatically refund the FVF when a sale is refunded in full via PayPal.

Be kind with those who aren't. You never now, they may have just been diagnosed with sumting.

Actually, I think that for Ebay, the survey was a success. It wasn't for us, it was for them! What they were wanting to know is exactly how much pain they can inflict on their customers before they leave and go elsewhere. With all of the potential solutions I've read here and everyone BACKING DOWN at the thought of implimenting them... We REALLY showed them... WE'RE STILL HERE!!! It's another day! YAY!!!

I am a 10+ year seller on Ebay, and this is my first post EVER. I find it hard to believe that an organization as large as Ebay is, is willing to truly hear what the sellers have to say, and take it enough to heart to change their policies.  Case in point, A buyer can buy your item, dispute it by claiming "Not as described", and have Paypal reverse the sellers money back to the buyer or hold it in limbo for thirty days while investigated.   Meanwhile the buyer enjoyes and uses your products for free.   The seller no longer has his product, he is out of his money, he will be responsible for all the fees, while ultimately we all know the buyer will win. Why do they play that game?

The listing fees, picture fees, postage fees, final auction fees, and other fees, are expected to be paid on time or not given credit for some of those fees when a buyer is unscrupulous.    It does not take 30 days to settle a dispute.  It is just one more way for the company to earn more money, while the seller waits and waits.  I won't even get into the lop sided feedback system, which is totally slanted to the buyer as well Ebay biggest selling point is that they have the selling traffic, but I must tell you, their was a time in our history that Rome thought they were indestructable as well.  You know the rest of the story.  I hope Ebay will listen.  I am not anti-Ebay.  I hope that the company approaches ALL of thier policies on what is fair for all, and not assume that what is fair for some is fair for all.  Bring the fun back, Ebay.  Donahoe open up your ears, sir.

Considering what they were doing, the thread is remarkably reserved.  Very little YOU SUCK comments.

We can fix that. 

Plant

You can report anyone that does then. Now these are the boards I know and love.

Plant

mam98031 wrote:

honeville1 wrote:

I said "it makes sense for auctions" to strictly adhere to the buy now button...  but 70% of items sold on ebay now are New, BIN items. 

 

So for those of us who are strictly retail, like myself, who sell new, BIN items linking our final value fees to the buy button instead of to the pay button does more harm than good. 

 

YOu can easily solve this concern by requiring Immediate Payment on your listings.  Then your FVFs are charged to you the way you prefer and no problems with non paying buyers either.

Immediete payment is STUPID.  NO.  I will no more make my customers pay immedietely for everything they want to buy than I'd expect wal-mart to make me pay for every item I buy there individually. 

I sell new bin clothing.... and I have over 700,000 variations to choose from.  Name one clothing store in the real world that makes their customers pay for their items one at a time.  NONE.  Ebay's payment process isn't exactly buyer friendly... it's like a 12 click progam.  LOL.  No... I will not send my customers through that for every item they want to buy from me. 

So let's talk solutions...  let's talk about fixing the problem that makes immediete payment necassary.  

Over 3 million items added to our website this year!

ted_200 wrote:

Just in case anyone from eBay is still reading...

 

On this board, right now, there are two threads near the top, both started by sellers with stores and over 5,000 f/b.

 

One wants to know if anyone else has seen a drastic drop in traffic and sales since mid-July.

 

The other is leaving eBay due to high fees.

 

STOP RE-ARRANGING THE DECK CHAIRS!!!  No one needs a new "My World" page.  No one likes Search that is wonky, unpredicitable, and changes every week.  No one appreciates a new photo viewing gizmo that supposedly works well with "mobile", but doesn't work at all on half the listings.

 

Understand the fundamentals of your business, understand the fundamental needs of your customers, and deliver QUALITY and VALUE in your product!  Get the pricing right, get the funcionality right, and get out of the way of your customers!!!

Ted, you're making entirely too much sense here!

“I love the medium [eBay]. I am an avid seller and frequent buyer. There is nothing like it, I wish to see it prosper, and continue to be a venue of commerce as well as community.”

~ eBay Member July 2012

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Come on now boardies....the above quote says it all in a nut shell.

At least sushetti on the "Test of a new item page" back in 08 interacted with us,quoted the pros and cons of posters and allowed us imput and came back with alternate solutions. The above OP post has left me at a loss for words.

I sell new bin clothing.... and I have over 700,000 variations to choose from.  Name one clothing store in the real world that makes their customers pay for their items one at a time.  NONE.  Ebay's payment process isn't exactly buyer friendly... it's like a 12 click progam.  LOL.  No... I will not send my customers through that for every item they want to buy from me. 

I see they've been screwing around with that again too... prompting me to "link" my eBay / PayPal so I can check out without having to log in to PayPal... HTH is that going to work?  That sounds like an pre-authorization for charges, basically the same problem that exists for having immediate pay on auctions.  I suspect once you do that, you won't be able to change funding sources, and this is just another trick to route you around being able to change from "bank account" to "credit card".

The checkout has been changed once again to make it as confusing as possible to avoid "bank account" and to try to get you to use Bill Me Later. 

But, but, but... honeville... if you do Immediate Payment, you won't have those unpaid items from those crappy buyers eBay won't ever kick off for never paying!  Don't you see?  This is the answer to all your problems?    Who cares if your buyer has to struggle through checkout 10 times for 10 shirts?  You didn't really want them to buy 10 shirts anyhow did you?  That's just going to increase your shipping workload, ya know!  And you'd give up your opportunity to pay PayPal ten 30¢ fees for ten payments... honestly, you're just no fun, and you clearly don't know crap about how to run a business!  !

But, but, but... honeville... if you do Immediate Payment, you won't have those unpaid items from those crappy buyers eBay won't ever kick off for never paying!  Don't you see?  This is the answer to all your problems?    Who cares if your buyer has to struggle through checkout 10 times for 10 shirts?  You didn't really want them to buy 10 shirts anyhow did you?  That's just going to increase your shipping workload, ya know!  And you'd give up your opportunity to pay PayPal ten 30¢ fees for ten payments... honestly, you're just no fun, and you clearly don't know crap about how to run a business!  !

That isn't completely accurate.  A buyer can put them into their CART and then go and pay for all the items at one time.  While the seller would get multiple payments, the buyer would have an easier time of it using the shopping cart.  However, I completely understand why honeville does not want to use immediate payment.  With their customer base and because they frequently get one buyer that purchases multiple items, IP doesn't work well for that type of environment. 

When you offer IP, you have all the fees considered, or you should and it would include the 30 cent fee for PP.  So whether they are purchasing one or ten, it wouldn't matter as far as having that fee covered, but IP just isn't a good idea for products that typically with have multiple purchases.

For me I have a combination of products.  One line of products IP works great for, on the other, no and I don't use it.  So it is just a matter of what works best for the seller and the products they sell.  For some sellers it is great for others not so much.  But it is a very viable and useful option for some and it's not a joke.  By the way, I never said that it was good for those that have buyers that buy multiple items nor did I say that a seller that has this type of buying base should use this option.  That would be just silly and my account quite clearly shows that I care about customer service.

********* Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.

I like bins with IPR...weeds out the creeps. Without IPR,a buyer can put your item in their cart and tie it up...then at the last minute decide they don't want it.