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July 2012 User Experience Survey Results
Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription
eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.
Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to find the best Store option for you! Watch this tutorial to learn how.
*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.
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July 2012 User Experience Survey Results
Aug 8, 2012 09:37 AM
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What We Learned When We Listened
About the eBay Community
eBay Members who visit the community on a regular basis come to eBay more often in general, and are interested in new ways for eBay teams to reach out and get direct feedback.
Focus groups, online discussion and other ways for members to directly engage with eBay staff are considered good opportunities for collaboration. These members are highly invested, and while some do come to the community to vent, many come to get help and give back.
Community members are diverse, and include all ages, experience levels and types of sellers / buyers. However, Community is a great place to come to talk particularly to people who have been engaged with eBay for 10+ years and know the ropes.
Most community members both buy and sell sometime during their careers at eBay.
How Community Members think about eBay, Inc.
They believe in eBay’s roots as a trusted global marketplace that promotes unique / vintage items, and want eBay’s future to include a focus on the small or specialized seller.
When it comes to selling: stability, services, and listing traffic are the most important aspects.
When it comes to shipping, most people agree that it is more important to know where a package is (tracking) than how fast it’s getting there.
Sellers want to contribute and collaborate and be sure that eBay is considering their needs and concerns moving forward.
They are still here. They want eBay to Listen and Acknowledge.
“I love the medium [eBay]. I am an avid seller and frequent buyer. There is nothing like it, I wish to see it prosper, and continue to be a venue of commerce as well as community.”
~ eBay Member July 2012
Thank you to everyone who participated for your thoughts, enthusiasm, and investment.
Best,
Kate
User Experience Team
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(624 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 01:19 PM
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spirit
I think it's just Ebay trying to over complicate things again. Like I say, I'm not an attorney by any stretch of the imagination. I have seen and written clauses for contracts that were for the state a company is incorporated in and it had arbitration clauses. But I've NEVER seen one with manidtory BINDING arbitration, forbidding lawsuits, forbidding class action suits etc. Very odd stuff to me. But I guess only time will tell if it actually will hold up.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(625 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 01:38 PM
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I hear ya mam...I call it,eBay's gobbly goop.
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(626 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 02:23 PM
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Yes, eBay WAS going to figure out a way they could sell to minors. You can be sure with the changes to the UA, their parents will be totally involved and liable.
And they'll figure something out for orphans, too!
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(627 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 02:41 PM
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Little orphan: "Please, sir, could have some more???"
Uncle ebay: :Sure kid, knock yourself out!"
Some people are clinging hideously to their idiocy!
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(628 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 07:15 PM
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I just read this on the SC discussion of the new UA terms.
b) YOUR INSTRUCTION TO PAYPAL
You authorize and instruct PayPal, or any PayPal affiliate, to debit your PayPal account for all and any Authorized Amounts and to pay eBay, or any eBay affiliate appointed by eBay, such Authorized Amounts.
You acknowledge and agree that in all circumstances you reasonably expect that payments made pursuant to this section are variable and may be made on various dates. You further agree that PayPal is not obliged to verify or confirm the amount that eBay presents to PayPal for the purpose of processing the payment of any Authorized Amount.
What affiliates?
Paypal may take various payments on various dates? Before the payment is due?
Paypal doesn't have to verify or confirm what eBay is asking for? They just fork it over because eBay says so?
What kind of safe-keeping of funds is that? How is this the world's most loved way to pay?
Just what is going on here? I don't believe I can work with this corporation any longer. My Paypal funds are in jeopardy. The money that I leave in Paypal from my small amount of sales to purchase items ON EBAY can be pilfered by eBay without question.
Am I reading this wrong?
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(629 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 09:01 PM
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rmge wrote:
I just read this on the SC discussion of the new UA terms.
b) YOUR INSTRUCTION TO PAYPAL
You authorize and instruct PayPal, or any PayPal affiliate, to debit your PayPal account for all and any Authorized Amounts and to pay eBay, or any eBay affiliate appointed by eBay, such Authorized Amounts.
You acknowledge and agree that in all circumstances you reasonably expect that payments made pursuant to this section are variable and may be made on various dates. You further agree that PayPal is not obliged to verify or confirm the amount that eBay presents to PayPal for the purpose of processing the payment of any Authorized Amount.
What affiliates?
Paypal may take various payments on various dates? Before the payment is due?
Paypal doesn't have to verify or confirm what eBay is asking for? They just fork it over because eBay says so?
What kind of safe-keeping of funds is that? How is this the world's most loved way to pay?
Just what is going on here? I don't believe I can work with this corporation any longer. My Paypal funds are in jeopardy. The money that I leave in Paypal from my small amount of sales to purchase items ON EBAY can be pilfered by eBay without question.
Am I reading this wrong?
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(631 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 09:28 PM
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Yes, circa, I had read that earlier before I read the user agreement.
How is this allowable? Does this mean that if ebay needs some $$$$$ to juice up the quarterly reports, it can just bill and take payments earlier than they are due?
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(632 of 653)
Re: July 2012 User Experience Survey Results
Aug 23, 2012 11:00 PM
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Arbitration clauses may bind clients to rules that do not yet exist.
Wow! What a concept. I just pulled that out of a link in another forumn. By signing an agreement, do you really have any clue what you just signed?
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(633 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 04:44 AM
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As to the "affiliates", I suspect since ebat owns GSI, that means them..
Some people are clinging hideously to their idiocy!
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(634 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 05:31 AM
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What affiliates?
The Devil and all his little demons so, go ahead.....sign the agreement, you needn't understand the details, honest you don't. ![]:)](http://b.us-forums.lvwd.net/images/emoticons/devil.gif)
Plant
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(635 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 05:44 AM
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Ususally a contract is created with a signing of the document or a hand shake and a "meeting of the minds".
When I took a legal assaitant class at Cal State,that was the first thing I learned.
So.....if one does not read the UA...then what???
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(636 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 06:10 AM
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I really think ebat relies on peeps NOT reading the UA-after all, it's written by company lawyers and is about as thrilling as a day spent watching paint dry. Once clicked, the UA is enforceable, to the demise of folks NOT versed in legalese...
Some people are clinging hideously to their idiocy!
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(637 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 06:56 AM
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I really think ebat relies on peeps NOT reading the UA-after all,
Of course they do, it's an age old business trick and the longer the agreement, the less likely it will get read. Bet they put all the good stuff way down the list or at the last to increase their odds a little more.
We need to all send Ebay a copy of our user agreement and just say, we need not hear back from you as you are opted in by default, and by allowing us to sell on your site, you agree to my terms.
Your terms could include a slashing of their terms.
Problem solved. 
Plant
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(638 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 07:19 AM
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OTOH, firing them as a "venue" is an option that should be looked at with a bit of courage-when I stopped selling in '08 (may1) I had many trepidations because I had been doing so well, but in the first 4 months I had manifestations of what would soon prove to be the plague of locusts ebat would unleash upon the sellers and rather than succumbing to a nervous breakdown, I waited a year to confirm my suspicions and closed my account April'09...
Oh and BTW, I "reclosed" my PP account later that year when I got a snail mail "because you are a valued customer of Paypal" that showed me that there had been a "glitch" in the closing process the year before...
Some people are clinging hideously to their idiocy!
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(639 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 07:34 AM
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OTOH, firing them as a "venue" is an option.....
Done in 08 here too.
The simplicity of selling my plants here and generally doing such a job, I rarely had to worry about really contacting the buyers with other than a form email on when their item shipped, was what I liked about selling here. Getting a fair wage and having full control of whatever I did here was also a huge draw for me.
When I could see that was going to be gone, so was I.
Plant
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(640 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 10:44 AM
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Lately I've been thinking that better listing, inventory, and sales channel tools are needed. That way you would easily be able to direct and redirect your inventory to different "venues". I think someone else said it best when they said Ebay represented only 10% of their sales and that because of Ebay's policies they only use Ebay as a dumping ground for the junk they can't get rid of anywhere else. That may be the direction Ebay is actually heading with everyone jumping ship... you'll be able to buy big box Chinese and wait 3 months for your stuff or used junk that you'd be embarassed to even put out for a garage sale.
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(641 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 12:13 PM
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tommy
There are programs like that out there. They of course come at a price.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(642 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 06:04 PM
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Who woulda figured a poll in July would result in all this angst-you have to wonder what is down the pike for ebay to include the "no lawsuit" clause-there is some FB on AB to the effect that ebat legal beagles are getting ready for bear...
Some people are clinging hideously to their idiocy!
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(643 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 06:16 PM
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mewuzmarvin wrote:
Who woulda figured a poll in July would result in all this angst-you have to wonder what is down the pike for ebay to include the "no lawsuit" clause-there is some FB on AB to the effect that ebat legal beagles are getting ready for bear...
I don't know that any company can enforce such a clause. It would give them free reign [legally] to do as they wish. Now I know some will go off on that statement and say that ebay already does, but that really isn't completely true. There are many things Ebay can't currently do because of laws and regulations in place. They do walk a fine line, there is no doubt, but to say they are completely outside of the court system I can't imagine is enforceable.
Anyone can put just about anything they want into a contract [which is what the user's agreement is], but just because it is in the contract does NOT mean it is going to be held up by a court. Just because a clause is in a contract does not mean it is a lawful clause. All it means is that it is in the contract, NOTHING more. So only time will tell if it really holds up.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(644 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 06:24 PM
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So, I guess the home page should really have on it "ABANDON ALL HOPE YE WHO ENTER HERE" ..That may be the honest truth for small sellers..
In the possibility that the clause is highlighted for the least attentive user to notice, it will attempt to dismay discontent from the start. all the "old timers" will have hit the road anyway, so a more compliant and captive audience will be served...up......
Some people are clinging hideously to their idiocy!
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(645 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 06:29 PM
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mam, you're right, there are programs out there and they come with a price. The price is whether you buy into someone elses vision of how it should be done or you do it yourself. Have you found one that easily handles the entire workflow your 10,000's of items for a reasonable price? I'm not sure what a reasonable price would be since I'm talking enterprise class. I'm not talking about a pretty lister program.
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(646 of 653)
Re: July 2012 User Experience Survey Results
Aug 24, 2012 06:51 PM
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tommycat2000 wrote:
mam, you're right, there are programs out there and they come with a price. The price is whether you buy into someone elses vision of how it should be done or you do it yourself. Have you found one that easily handles the entire workflow your 10,000's of items for a reasonable price? I'm not sure what a reasonable price would be since I'm talking enterprise class. I'm not talking about a pretty lister program.
It is not anything that I've looked into extensively as I am to cheap to pay someone else.
*********
Sellers need to have their Buyer Requirements [in Site preferences] set to the strictest possible for UIDs. 2 in 12. If all sellers would file UIDs when appropriate along w/having your settings at 2 in 12, it would cut down on NPBs. They would be blocked from bidding or purchasing from ALL sellers that had their setting 2 in 12. This is our best defense, but each of us is dependent upon other sellers following suit. This will dramatically reduce the non payers if we work together.
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(647 of 653)
Re: July 2012 User Experience Survey Results
Aug 26, 2012 05:33 PM
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“Shill Bidding Fraud on eBay: Case Study #5”
http://www.ecommercebytes.com/forums/vbulletin/showthread.php?p=167554
“Today we’re dealing with phase two or phase three [he can’t remember which] of disruptive innovation. We’ve had the disruption, now we must disrupt our own disruption. ... We had to create a vision of the future so people could let go of a very successful past.” —John Donahoe (Sept 2007) …
“The difference between genius and stupidity is that genius has its limits.”—Albert Einstein …
And the ugly reality of dealing with the eBafia/PreyPal complex ... http://bit.ly/11F2eas
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