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Where can I file a complaint about EBay's customer support.

(13 Replies / 1,528 Views)

knoteboom (0)

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May 30, 2012 07:31 AM

My EBAY account COMPLETELY DISAPPEARED! All my sales info, ratings etc...

What was EBAY's answer to me? That I WAS A LIAR, that my account never EXISTED.

In fact, the sweet little Indian girl insisted over and over again that I was in fact LYING!

Does it matter that my PAYPAL Account still shows many of the transactions I had with EBAY? Hell no!

So I had to open up a brand new account with no customer feedback, which means that my sales will get lower bids and cost me money.

THANKS EBAY, You have another satisfied customer!

Uh, I'm lying about that, because hey I'm a liar according to your support person.

Last Post

May 21, 2013 07:55 PM

by gideon13 (4619

)

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karl*katz (78

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(1 of 13)

Re: Where can I file a complaint about EBay's customer support.

May 30, 2012 01:33 PM

http://www.ebayinc.com/contact

thepinkshoppingbag.. (174

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(2 of 13)

Re: Where can I file a complaint about EBay's customer support.

Jun 14, 2012 09:01 AM

Those Ebay Customer Support people have some major attitude issues! I called in a nice way and tone and was treated like a I was a thief/liar/most horrible person in the world for nothing! RIDICULOUS!!

oddstuff13 (49

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(3 of 13)

Re: Where can I file a complaint about EBay's customer support.

Jun 14, 2012 12:19 PM

Now that eBay's sole reason for existence is GREED, eBay doesn't have any 'Customer Service' or Customer Support any more. Now they just have an '800' number that after 20 minutes on hold, gets you a moron in the Phillipines that can't understand of speak English. eBay doesn't want to help you with any problems, they only want your money.

kurdistan1125 (63

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(4 of 13)

Re: Where can I file a complaint about EBay's customer support.

Aug 22, 2012 08:40 AM

In 15K transaction I had on eBay for a diamond that turned out not to be what was described and seller was very deceitful after he refused to refund the item and shipping cost, I left him a negative feedback. Ebay immediately removed the negative feedback for him and in turn enabling him to continue his deceitful practice. I was careful to spot and discover seller’s deceitfulness but many more may not be such lucky. When I called eBay they cited that my history of occasional leaving feedback prompted them to do so. Of course I leave negative feedback to deceitful sellers. I don’t find money on trees.

125eddiem (81

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(5 of 13)

Re: Where can I file a complaint about EBay's customer support.

Mar 19, 2013 03:12 PM

Ebay is a joke......spend your time answering their questions and filing the paperwork........waiting for responses........signing affidavit....faxing it back....Then they dismiss your complaint of not receiving an item for one of there sellers that doesn't even espond to their requests....What a joke. No more of my money will ever reach Ebay....shambay again.

tomasz1809 (13

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(6 of 13)

Re: Where can I file a complaint about EBay's customer support.

Mar 21, 2013 03:13 PM

English is not my first language but I've been using it every day for last 14 years . Today for the first time someone told me that my English is not good enough to communicate and maybe I should call back and request bilingual person . On top of that woman had very thick accent . Is this some kind of joke ?!

itsshaq (153

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(7 of 13)

Re: Where can I file a complaint about EBay's customer support.

Mar 28, 2013 04:56 PM

This Ebay customer service guy name James C is a total jerk. The most disrespectful customer service guy I have evern met. He is a big time liar. He keeps making things up when I asked him about my seller account increase.

Where can I file a compaint against this Jerk?

I asked for his supervior or Manager, he hung up on me.

michael.eliel (50

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(8 of 13)

Re: Where can I file a complaint about EBay's customer support.

Mar 29, 2013 11:41 PM

There is no means to contact eBay customer service directly in writing. This link will not help you. eBays phone line will instruct you to get live help from the upper right corner of their home page. Neither the ebay.com page nor the corporate page have such a link. Poor service makes for a poor product. The menu driven customer support links don't even begin to address the myriad of possible problems a customer might have. The lack of a means to efficiently report counterfeit or fraudulent items make me suspicious that eBay is trying to avoid having to investigate these complaints so as to collect more fees, obviously at the consumers expense. Bad service makes for a bad company. The fact that these posts are here as long as they are proves this. If you do not get satisfaction, go to an outside agency.

pretty*little*mogu.. (55

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(9 of 13)

Re: Where can I file a complaint about EBay's customer support.

Apr 29, 2013 04:00 PM

WORST CUSTOMER SERVICE ANYWHERE!!!! Ebay is hiring literally idiots to waste your time and energy calling because no one knows what they are talking about!!!! I called twice to get an answer to a simple question...first time I was placed on hold for 30 min. because this girl sounded 12 and did not know what she was talking about instead she seemed to be reading a script which didn't even come close to answering my question, that's when she said she would place me on hold for 2 min. and I ended up waiting 30 min.!!!! (I always write down cs reps names and this time I did not but her name started with a G)

I end up hanging up and calling back and I seem to get her twin sister as my customer service rep., her name I make sure to get - Kirby- whom ALSO cannot answer a SIMPLE question. Instead she picks something from thin air to say. She tells me that unfortunately the reason I cannot list my item is because I have 100 active listings??? Um, no I don't. Not even close. I only have 23 items on 4 active listings! AGAIN I am placed on hold and another 20 minutes pass by!!!!!!!!! TOTAL WASTE OF MY TIME AND CELL MINUTES!!!!!!!!!!!!!!! I ended up once again having to hang up, wasting almost an hr. of my day and not receiving an answer to my question. Now not only am I out of an hr. of my day, I am also upset and cannot put up a listing in which I took time to take photos and properly put together. It is really quite sad when as a seller I am doing my best to give my best on a website that gives their worst! It is obvious that Ebay does not take pride in their company because if they did, they would also take pride in their customer service which is a representation of their company!

nvfostermom (268

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(10 of 13)

Re: Where can I file a complaint about EBay's customer support.

May 14, 2013 01:56 PM

This is so true. They do not care about you as the customer, nor your purchases. They give you only 45 days to file a complaint, which as we all know is eaten up quickly in shipping times, long communication periods etc. The seller purposely drug this issue out for us, till we could no longer file a complaint and now we are SOL.

anush23 (11

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(11 of 13)

Re: Where can I file a complaint about EBay's customer support.

May 15, 2013 04:36 AM

I bought a watch fromPremier singapore on 13dec and an empty packet reached me on 25 dec.I lodged a complaint with the seller and also raised a dispute under Paypal.The seller promised that as soon as they got a lost report from their post they would either replace or refund.I did not therefore lodge a claim.5 months have passed and they have neither refunded or replaced.They have not replied to over30 emails.PREMIER is supposed to be EBAY TOP SELLER.Please help me retrieve my 135 usd

brittneeacarter (130

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(12 of 13)

Re: Where can I file a complaint about EBay's customer support.

May 21, 2013 09:31 AM

I've posted this several times already, but people need to know what they'll be dealing with should they need to contact customer support.

Tried contacting ebay customer support about an case that had been resolved, but ebay had delivered the wrong return address. After being transferred around from person to person and finally arriving to the buyer protection center, I was treated like criminal. I was talked down to, told it was my fault, that I was incorrect, and should have updated my personal information correctly. When I asked to speak to a supervisor about the way I was being treated, the representative told me no, that there was no one to talk to, and she hung up on me.

I like saving money, but this is totally not worth it. Ebay should be ashamed.

gideon13 (4619

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(13 of 13)

Re: Where can I file a complaint about EBay's customer support.

May 21, 2013 07:55 PM

Blog, Twitter, tell your friends. Spread the word how awful and abysmal ebay Customer Service (and other aspects of ebay as well) have become.

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