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Last Post Nov 3, 2009 12:34 PM by: ebuster*
Replies: 187
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echobonbon
Posts: 12

New Ebay Feedback Rules!

Jan 30, 2008 9:50 PM
According to ebay, we as sellers are no longer alowed to leave negative feedback. This is obsurd! You all have had that one buyer (or many) who dont read your listing correctly and complain, or return for no good reason, or claim the item was broken and kept it and expected a refund, or never paid. We as sellers have to pay fees, make up the money in shipping and if an item was broken, we rarely recieve money back from usps, ups, or fedex, so we end up paying double. Leaving Negative Feedback is our right to protect ourselfs from ignorant, rude, or people who just want something for free. Dont get me wrong, I love all most all of my buyers and I love ebay, but For the people who misuse the "buyer" advantage, we as sellers end up having to "Pay BIG Time". Any of you sellers out there who feel the same, contact ebay and let them know how you feel, or even tell them if they dont fix this we might just have to take our buisness elsewhere. Thanks All and Good luck.
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joetango53
Posts: 1
(180 of 187)

Re: New Ebay Feedback Rules!

Mar 26, 2009 1:24 PM
Hi guys,

I must say that the new rule is not good enough; but it is trying to resolve a genuine problem, that of retaliation.
ebay is only a small part of my life. I've used to both sell and buy. Sadly, I've had disappointment as both seller and buyer. When I bought items that were not as good as described (and yes I did read the listing fully) I couldn't do anything, because the seller can just retaliate.When I sold something and the idiot buyer hadn't read all my conditions.. I was doomed too.
And indeed I as a small time user, I am much more affected by one negative feedback compared to your average seller.

So a better solution would be that when either a seller or buyer posts negative feedback, the other cannot post negative feeback in retaliation. How does this work?
Scenario A: Seller is not happy. This typically happens early on because it has to do with the buyer not paying promptly for example. If the buyer didn't pay promptly, the seller can put his negative feedback as soon as he wishes;
Scenario B: Buyer is not happy. This typically happens later because it usually has to do with the item, which can only be judged upon reception, after payment.

In both these cases, as soon as the first, negative feedback has been given, retaliatory negative feedback can and should be blocked. Why?
Because
-in the case of a bad payer, if the seller was unhappy, and knew there would be no retaliation, he would make his point early on. The current system encourages people to hold on to their grief for ammunition against the other ebayer.
-in the case of a bad seller, if the buyer was unhappy, and knew there would be no retaliation, he would make his point as soon as he received the item and noticed a flaw.

So that's my suggestion to ebay
-there can only be one negative feedback in a transaction; but both sellers and buyers have the right to write such feedback
-sellers should be encouraged to feedback as soon as payment is received.
-buyers should be encouraged to feedback as soon as item is received.
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petticoatjunction2
Posts: 2,057
(181 of 187)

Re: New Ebay Feedback Rules!

Mar 26, 2009 3:31 PM
How do you stop people from leaving negs in order to get in first & protect themselves by blocking the other person using the option. it's still one-sided.
I would never leave feedback first so the buyer can neg me if I don't let them extort a big discount.
The only problem with the old policy was ebay failing to follow it's policy & remove unfair feedback.

Another site has fixed the problem by not allowing any negs unless it has been assessed as fair & reasonable.
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platinumplus1003
Posts: 1
(182 of 187)

Re: New Ebay Feedback Rules!

Oct 5, 2009 2:45 PM
With Ebay's "feedback" system all buyers have 100% feedback this is not feedback at all.This just contrived BS, not a real feedback of how the buyer conducts themselves. This does nothing to protect sellers, Ebay has to have as much responsibility to the sellers as to the buyers. We as sellers are held hostage to buyers that are completely dishonest and we can do nothing to protect ourselves, and Ebay does nothing AT ALL. Reactive policies are not solutions.
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petticoatjunction2
Posts: 2,057
(183 of 187)

Re: New Ebay Feedback Rules!

Oct 5, 2009 3:40 PM
The problem lies in the fact that the old, two-way system of feedback 100% DID NOT WORK AT ALL

The only reason it didn't work was because ebay failed to honour their own policy & will only remove feedback if the person gets a court order. The new site that won't let neg be left unless it is justified is the only way feedback can work fairly.
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nfnelson
Posts: 14
(184 of 187)

Re: New Ebay Feedback Rules!

Nov 2, 2009 1:46 PM
I am mainly a Seller, and The reason we have the new feedback the way it is is because of a few bad sellers, now the buyer rules the seller, if they were a jerk in the first place. I am still trying to figure out how to wade through this stuff. I have a buyer that had his package lost in the mail for a month threaten to leave me negative feedback, well before the claim he made with Paypal closes, if I didn't refund his money, even though the shipping info says it is enroute although it has been 30 days. and if you refuse a Refund amount claimed by they buyer, based just on the buyers claim and no evidence of that it is indeed lost and even if they chose no insurance ( when the inusrance was still an option that was allowable), you cannot, or it is too confusing to make the partial refund through Paypal. I feel I should not refund his shipping if he didn't choose insurance ( again, when it was still a viable option), but if they claim it all ( and they probably will get it all), you must now call Paypal and Tell them and then they will tell you to get the buyer to call or email them, then you can make the partial refund, what A "Cluster-Flock". Now buyers who if you were a store sole proprieter and they came into your shop and said and did the things they say or do in their emails they would be arrested, but this is the interweb and anyone can be as Rough and tough as they want to be. What ever happened to civility. I must say that I am a skeptic from the word go and I have to convince myself that everyone is not out to cheat me. About 99.9% of the people i deal with are proof that people through their comments and actions are Basically good and they restore my faith in Humanity. As for the minority, I have to just chalk it up to business and hope or realize that Karma Will catch up to them. most of the minority must have some mental issues ( according to their correspondence) is all I can guess it to be.
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nfnelson
Posts: 14
(185 of 187)

Re: New Ebay Feedback Rules!

Nov 2, 2009 1:51 PM
sorry for all the awful grammar and punctuation, please overlook that, I am tired and really didn't have the time to write that but I did so it looks like crap, but I hope you get the message, if not, please know that I am not crazy, just overworked because of having to now work harder for the privilege of making ebay Shareholders more money.
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petticoatjunction2
Posts: 2,057
(186 of 187)

Re: New Ebay Feedback Rules!

Nov 2, 2009 3:51 PM
paypal rules changed a long time ago. Insurance is mandatory for you to qualify for seller protection. If the buyer doesn't want to pay for insurance they cannot use paypal. It's an all of my listings.
A lot of sellers also don't realise you can still get stung if you don't complete the registered post form with all of the buyer's details. Australia post will tell you they don't need that form any more but it is the ONLY proof paypal will accept if the buyer makes a claim.
The new feedback rules tempt even honest buyers to try & get something for nothing. That;s why sellers are bailing out in droves.
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ebuster*
Posts: 9
(187 of 187)

Re: New Ebay Feedback Rules!

Nov 3, 2009 12:34 PM
Feedback is all becoming a joke anyway



Once eBay moves to just DSR then no one will know who says wot (You can work the rest out).

At least here you get to see A***B for the bidders but us in the UK only get to see Bidder1, Bidder2 but do note eBay swaps the A***B every 3 months to protect buyers :)

How does this make power seller feels who worked hard to get were they are



eBuster has 1000's of adverts where feedback is being sold for 1c a pop and can index the web pages to pull out anyone thats been buying feedback.
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