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Last Post Nov 11, 2009 3:28 PM by: oliverc@ebay.com
Replies: 20
oliverc@ebay.com
Posts: 22

iPhone 1.3 FAQ

Jun 10, 2009 2:22 PM
We have had a great deal of emails from users of our latest iPhone application release and we would like to make sure you get the answers you need. Please see below for answers to frequently asked questions.

Q. How do I recover my user name or password?

A. Please go to this page which walks you through the recovery process.


Q. How do I register to use the eBay iPhone Application?

A. You can use your normal eBay login details. If you have never used eBay before then please go to this page and enter the required information, you will then be ready to use the eBay iPhone Application and any other eBay websites.


Q. How do I pay for an item I have won?

A. To pay for an item you have won using the eBay iPhone Application you need to go to the main eBay website using a computer (www.ebay.com). You can pay for the item by logging in, going to your myEbay page and selecting the item you want to pay for. There will be a link on the item to take you to the payment flow.


Q. Can I sell an item using my iPhone?

A. Currently we do not support selling items through the eBay iPhone Application. Please use the main eBay website to list and sell items.


Q. Can I view completed items on the eBay iPhone Application?

A. Currently we do not provide the ability to view completed items on the eBay iPhone Applications. Please use the main eBay website to view completed items.
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brat809
Posts: 1
(15 of 20)

Re: iPhone 1.3 FAQ

Oct 28, 2009 9:14 PM
i keep getting error t12310 when trying to place a bid, what settings am i spose to change to fix this?
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htrdcowboy
Posts: 2
(16 of 20)

Re: iPhone 1.3 FAQ

Oct 31, 2009 3:18 PM
I'm having the exact same problem, has there been a fix for this?



You are not the only one... this is very frustrating. i am a relatively new iPhone user, and have NEVER been able to log into Ebay using the Ebay application.

The error that i get is:

"Login Error: Invalide user name or password. If you are using a PayPal Security Key, please append the security code to your password (T35)"

It would be great to get some understanding of how to fix this problem. Obviously, i'm entering the correct password, and logging onto the actual Ebay website is no problem.
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htrdcowboy
Posts: 2
(17 of 20)

Re: iPhone 1.3 FAQ

Oct 31, 2009 3:34 PM
Okay I've figured it out. I just deleted the eBay app from the phone and reloaded it. When I logged in that time it went thru with no problem. Hope this helps someone, thats having the same problem.
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ekimminau
Posts: 1
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Re: iPhone 1.3 FAQ

Nov 9, 2009 10:54 PM
Why is the eBay app disabled on the app store? I can see the app but the "get app" button is greyed out.
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stcshindo
Posts: 34
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Re: iPhone 1.3 FAQ

Nov 10, 2009 5:47 PM

Q. How do I pay for an item I have won?

A. To pay for an item you have won using the eBay iPhone Application you need to go to the main eBay website using a computer (www.ebay.com). You can pay for the item by logging in, going to your myEbay page and selecting the item you want to pay for. There will be a link on the item to take you to the payment flow.


So basically we can't use the iPhone app to pay.
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oliverc@ebay.com
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Re: iPhone 1.3 FAQ

Nov 11, 2009 3:28 PM

Q. How do I pay for an item I have won?

A. To pay for an item you have won using the eBay iPhone Application you need to go to the main eBay website using a computer (www.ebay.com). You can pay for the item by logging in, going to your myEbay page and selecting the item you want to pay for. There will be a link on the item to take you to the payment flow.


So basically we can't use the iPhone app to pay.



Hi stcshindo,

This FAQ is for iPhone 1.3. The current version is at 1.4 and we hope to have 1.5 with you soon. 1.4 and 1.5 both have PayPal payments built in to the app for most items.

Currently you cannot pay for items that require instant payment or third party check out, but for most items a 'Pay with PayPal' button will show in the view item page when you win an item.

Oliver
eBay Mobile Team
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