Thank you for taking the time to post the info!

We've observed that some sellers in the categories where pictures are now free are utilizing free extra pictures, but not the Supersize option, which is also now free and enables a much larger picture to display when a buyers clicks the picture at the top of the item page.

Here are some guidelines if you sell in those categories and want to utilize free Supersize:

1. Select the free Picture Pack option box in the Add Pictures window before uploading your pictures. Supersize can only be enabled by selecting Picture Pack on the US site. (Other sites may still have a separate Supersize option.)
2. Upload large high-quality originals. The source image dimensions must be a minimum of 800 pixels on the longer side to take full advantage of Supersize. We recommend a source between 1000 and 1600 pixels on the longer side, created or saved with high JPEG quality. (Do not use commands like "Save for the Web in your image editing program). eBay servers process the uploaded source picture using a high-quality image processing library to produce copies at sizes eBay needs for different uses. The copies are compressed at a JPEG quality that allows them to load acceptably fast for buyers on slow internet connections.
3. If creating new items using relist or sell similar, which normally re-use stored picture copies from the original listing, and you want to use Supersize, then you need to remove the pictures and re-upload them to create new copies on eBay servers, following the tips above.

The guidelines are similar for sellers who list with Turbo Lister, except that the user interface for selecting Picture Pack is different. In addition, if you want to add Picture Pack to saved items and templates, you should first delete the existing pictures and then add them back to the items.

Augy
eBay

having trouble uploading pictures . we took all the necessary steps in troubleshooting still wont work is there anything else

Hi I'm new to ebay selling and want people to know that I was having problems uploading pictures to my listing. I tried everything in the help menus and contacted support but they weren't able to help either. I finally got my pictures to upload though, this is what I did. First I had upgraded to Internet Exployer 8 and that is when all the trouble started. A lot of sites just are not ready for the upgrade yet. So I went to a new web browser Mozilla Firefox and I also updated my Kodak site that I use for my pictures. Everything is superfast now and working great. Hope this helps someone who may be having the same kind of problems.

It did change some things for me but I think it's better. What picture loader are you using? I have Kodak Gallery. What I had to do before was right click on the photo and send to... desktop. Then when I went to upload I would retrieve it from my desktop. Now that I am using Mozilla I still send 1 picture to desktop but then when I go to upload it they are all there (whatever pictures I had downloaded together at the time). Hope this helps. Leah