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hello,
am including my responding email to the HDC staff. Had 2 removed yesterday and 2 this morning. All had only been listed for a few hours when they were removed, so appears they are scanning new listings.
All 4 of them have no obvious errors to me. MY concern is that we are not told specifically why, and once they are deleted, we can't see what was there. THIS IS NOT the least bit helpful, as not all of us are intentionally putting things in wrong categories. If they are scanning for phrases, then it would be most helpful to avoid them.
Customer Help Desk:
341260718567 - Street Smart : Tara Quinn (Paperback, 2004)
341261840302 - The Winter Lodge : Susan Wiggs (Paperback, 2007)
As I suggested MONTHS ago, it would be EXTREMELY helpful if you would include the WHOLE description of the items you have deleted. Once they are deleted from our inventory WE HAVE NO WAY of seeing the information. THUS we can not see what the problem was, in my situation, I can no longer see WHERE the item is located in our inventory of nearly 12,000 items!!! It is a little hard to learn from our MISTAKES if we can not see what they are! If you look at my feedback from customers, one thing that will stand out is that my books are in BETTER condition than described.
Adding our full description to the email that is sent to us should be a VERY simple step for you as programmers.
For many months i reported items that were obvious problems, and many of those are still listed. Personally, I felt like it was a waste of MY time to report improper listings when they were never removed. If your staff has decided to become diligent and check our listings, then can we please try to do it efficiently!
Myself, as a seller and an occasional buyer, depend upon the accuracy of the description quality. I in NO way am unhappy or question the deciding factors for quality ratings, and do my UTMOST to abide by them.
Sincerely,
DeAnna J Peters
seller ID Pugpack1
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Must use Buy It Now and PayPal.
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