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Technical Issues, Vol.3 -- 9/29/06
Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription
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Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 10:27 AM
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Please post your technical issues to this thread.
Always read from last page forward.
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(1 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 11:00 AM
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Thanks, Maeve--yer the greatest. What sort of virtual ice cream do you have in mind?
*******************************************
Sent to Maeve:
On the Half.com board, would you please:
1. UNpin the thread called Technical Issues, Vol 2, 8/15/06 AND First Time Posting thread
2. Pin the new thread called Technical Issues, Vol. 3--9/29/06 (see reorder #6)
3. Move the pinned Customer Service and Phone number thread UP under Read This First
4. Move pinned Buyer Protect Polciy thread UP under Phone Number thread
5. Delete/drop locked thread on August Site Issues to last page
6. Reorder pinned threads under Board Usage to:
a. Technical Issues, Vol. 3
b. Some Advice for Successful Textbook Buying
c. Please Look At Feedback Before Buying!
d. Please Read Product Descriptions Before Buying
e Important Links for Sellers of Books and Other Media
f In the News - Items of Interest to Sellers of Books & Other Media
7. Accept our gratitude and promise of free ice cream
------------------------------------------
At some point, we should combine b, c, and d into a single thread.
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(2 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 12:05 PM
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Good job rap....
Reports of listing inventory problems on site for last few days...
new listings not showing up in shop/inventory....
DO NOT RELIST
contact service either by phone or email....
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(3 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 12:18 PM
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had a sale last night....
the item is no longer in my inventory however my numbers have not "adjusted" down....
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(4 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 12:18 PM
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I've had the same problems as everyone else with yesterday's listings not showing up and sales not being removed from the sales page. So, I read the threads, followed your advice to send customer service an email yesterday. If you want a laugh read below what they just sent me. The book they refer to is one that I entered 9/27, and yes, those books show up. argh I love the part where they say "Please be assured that your items are available for sale on Half.com." Yeah, sure they're available. When I go to the listing page and my book isn't there, how is that available? There is no 'support' in our 'customer support'. Why can't they just tell me they have a problem and are working on it?  Dear Judy, Thank you for writing Half.com in regard to your items not showing up while searching. I realize your concern regarding this situation and will be glad to investigate this matter for you. I tried searching for your item "Do You Want To Know A Secret (Hardcover, 1998)" and was able to find it. You may find your item listing by clicking on the link below: http://product.half.ebay.com/Do-You-Want-To-Know-A-Secret_W0QQprZ670852QQtgZvidetailsQQitemZ340090427649 Judy, please understand that from time to time the system does experience some delays in the item appearing on the site. This is due to the high volume of items that are being listed. Please be assured that your items are available for sale on Half.com. If you still face any problems, please reply back with the exact problem or any error message you received and we will be glad to assist you further. Thanks again for writing. Sincerely, Mervyn N. eBay Customer Support
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(5 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 12:52 PM
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How about a reply like
Dear Mervyn,
I'm reassured to know my listing is showing somewhere on HDC but I don't think you understand
IT IS NOT SHOWING IN MY INVENTORY!!!!!!!!!!!
Sincerely..
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(6 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 12:56 PM
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Hi, We hope you can help us. On Sept. 16th we were suspended from ebay for one day for selling TE.  All of our store inventory was removed and our half.com account was put on vacation settings. Our half.com account is still on vacation and we cannot change it. Anything we list will not show up. We desperately need help and cannot find any. Can you help!  Thanks!  Dede & Amanda Mom 'n' Me Books
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(7 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 01:13 PM
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I think the whole half.com computer system is out of sequence or something. This is really not critical but, I have a feedback score of a whopping 28, yet when I post these replies they show 27. If you click on it you see 28. ??? weird ??? 
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(8 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 01:18 PM
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dede_and_amanda, You could try calling customer service if you have an hour or so availble to wait for a human, but they'll probably tell you to email them something about your problem. My experience with emailing CS is to get a standard answer email back, in about 2 or 3 days, that has nothing to do with my problem. Hopefully, some of the more experienced half.com sellers can come to your rescue. Good luck. 
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(9 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 01:33 PM
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judy.....
when I click on your feedback I see 28.....not the 27...have you signed totally out...cleaned out cookies and signed back in.....
dede and amanda....
as far as I understand, the only way your account can come off of vacation is with the help of cs...since it was put on vacation due to listing violations......
there usually is some "time limit" on suspension...however, you will have to contact service@half.com or call the 800 number to get more details....
make sure you go through your listings and remove anything that doesn't meet the new guidelines....
only exact matching ISBN's are acceptable to list on the site...
the complete list of what is no longer allowed to be listed can be found in the help section...
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(10 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 01:53 PM
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hows it going..
i have the same problem..i listed 25-30 books yesterday, none of which are in my inventory or in their proper listing..i relisted one to check today and it niether appears in my inventory or listings either...yesterday, i deleted all my cookies, thinking this might have something to do with it, but to no avail..if a half technical support team member could check this out for me and contact me, i'd really appreciate it..im not relisting any more of the books...thanks, dave
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(11 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 02:21 PM
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What I listed yesterday and today is not showing in my inventory. I e-mail customer support. One of the titles I listed at the $1.51 less than any other copy on half. I did a search on that title and you see my price as the best price on the search page, but when you click on it , the best price is $1.51 more.
Testing Testing Testing
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(12 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 02:22 PM
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The books I listed on 9/28 are not showing in my inventory either. I did a search and they are not showing up on the site at all. How can we sell them if they are not there....
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(13 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 03:18 PM
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I'd also like to chime in here and report that since Sept. 27, no new inventory has appeared in my list. I've entered at least 30 new books and even if I search within my inventory, the books are obviously not there. This has to be more than a case-by-case basis, since other people are experiencing it. And for me, it's been 48 hours. So there is indeed a bug and I'd love it to be resolved.
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(14 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 03:48 PM
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Could some kind person please give me customer service's email address and phone number. It's not easy to find and I have been looking for days. Maybe I'm just blind, but I cannot see it listed.
Thanks!
Dede & Amanda
Mom 'n' Me Books
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(15 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 04:20 PM
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dede_and_amanda, I was blind too....these kind folks that 'run' the discussion threads (that would be concerned sellers, not actually customer service) keep the CS phone number and email address at the top of the listed threads. It's number 3 now. So, in the future, we can just look it up there. 
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(17 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 04:46 PM
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I am drawing a blank here.
What is TE?
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(18 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 05:04 PM
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TE = Teacher's Edition, banned for sale here.
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(19 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 05:36 PM
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unless the specific TE ISBN is listed in the muze catalog......there are a few that I have stumbled across on the site.
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(20 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 06:55 PM
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this is total BS dude, i seriously stayed up supremely late because i didnt have to work today and listed like a crazy person, i just figured last night they werent showing up due to maintenence. JESUS CHRIST... other peoples lord in heaven will you ever wake up amy the computer and have her fix this $%!*.
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(21 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 07:46 PM
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WHEN is this cluster-mess going to be addressed by HDC????? has anyone gotten ANY real answer from them? I have not, it's been three days!!! Is there anywhere here where a HDC support person has even admitted the problem???????
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(22 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 07:49 PM
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Sailor--
WHEN is this cluster-mess going to be addressed by HDC?????
If is the correct question here.
has anyone gotten ANY real answer from them? I have not, it's been three days!!!
Three days is but a minute of Half-time.
Is there anywhere here where a HDC support person has even admitted the problem???
Not likely to happen soon, if at all.
But hang in there.
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(23 of 346)
Technical Issues, Vol.3 -- 9/29/06
Sep 29, 2006 07:59 PM
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Thanks, rap. How long do these things take here? has this happened before?????
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All About The Better Half.com
References & Discussions: Seller Listing Questions
What Can Be Sold on Half.com
Getting Paid Half.com Links:
Help Desk Half Policies Help Wizard
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Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription
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