Folks,

There are still two issues with the site that we are working on. The problems do not appear to be impacting all users, so it's been tricky to replicate them and therefore diagnose them. However, they are both being worked on actively.

What would be tremendously helpful is if you could continue to send me examples. However, in order for us to use the data you send, we need the following information.

user name
date, time of error
error message received
url of page where you were before the error message
url of page of the error message
steps you took


I am hopeful that this will be resolved soon and I truly appreciate your patience through this. Thank you.

Amy

Got the update...It looks like the 'page not responding' error has been isolated and a fix will be rolled shortly. There may still be an additional issue affecting a limited number of users, re arribada, so we are still running that down. --asb

Folks,

A few updates...

1 As some of you probably saw, the miscategorization issue has been fixed, and affected listings were removed. The underlying problem has been resolved, so these items can be relisted.

2 We are aware of some intermittent inventory snapshot problems and are investigating.

3 Apparently, some of the check-out issues are very specific to certain configurations of browser, machine, router, and other variables, so we haven't been able to consistently reproduce the errors. Tech has been reaching out to folks that they see on the boards with problems to try to isolate the causes, so don't be surprised if you get a call from one of them to both help you get through check out and better understand the cause of the problem.

4 We are having some intermittent issues with inventory snapshot that are being investigated currently.

5 Another thing that will be preventing check-out is if a session has timed out. The message that a session has timed out is not displaying correctly, so a user might see a more generic message and not understand why they can't check out. We are working to fix the message that says that a session has timed out, but in the interim, the solution in this case is to go back and add the item to your cart again and proceed through check out.

I think those are all the updates I have for today. Thank you all for sending me error examples. I have been sharing them with tech folks all week, which has been very helpful.

--asb

Folks,

The problem updating credit card info appears to be happening for those with D-Link routers. Folks with D-Link routers need to update the router's firmware software. The link to update the D-Link router software can be found at:

http://support.dlink.com/faq/view.asp?prod_id=966&question=DI-604%20/ %20DI-614+%20/%20DI-524_revD%20/%20DI-524_revE%20/%20DI-624%20/%20DI
-754%20/%20DI-764%20/%20DI-774%20/%20DI-604_revE%20/%20%20DI
-614+_revB%20/%20DI-624_revC%20/%20DI-774_revB%20/%20DI-704UP%20/%20DI -714P+%20/%20DI-624S

Try this and contact CS if it still doesn't fix the problem.

--asb