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Common Q&A on Seller Tools

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Common Q&A on Seller Tools
Jan 29, 2010 04:32 PM
We're compiling many of the common questions and answers regarding several of the changes introduced in Dinesh’s Spring Seller Release Announcement on January 26th. They'll be posted in threads like this one and tacked to the top of the board to make it easy to find information (instead of needing to comb through all the various discussions). These are actual member questions and staff responses, with some slight cleanup to make them easier to read. More topics will be posted in the next few days. For more information, make sure to review our seller checklist for more information. Thanks, Cheryl



Cheryl
Seller Marketing and Communications
eBay

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eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.

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Common Q&A on Seller Tools

(2 Replies / 5,812 Views)
Common Q&A on Seller Tools
Jan 29, 2010 04:32 PM
We're compiling many of the common questions and answers regarding several of the changes introduced in Dinesh’s Spring Seller Release Announcement on January 26th. They'll be posted in threads like this one and tacked to the top of the board to make it easy to find information (instead of needing to comb through all the various discussions). These are actual member questions and staff responses, with some slight cleanup to make them easier to read. More topics will be posted in the next few days. For more information, make sure to review our seller checklist for more information. Thanks, Cheryl



Cheryl
Seller Marketing and Communications
eBay

Last Post
by cherylf@ebay.com (0) View Listings
(1 of 2)
Re: Common Q&A on Seller Tools
Jan 29, 2010 04:34 PM
Q: I upgraded from Basic to Premium Stores today. When I went to upgrade from Selling Manager to Selling Manager Pro, it told me it would be $15.99 per month. I thought SM Pro was included in the Premium Stores? Does that not take effect until the end of March?

A: Selling Manager Pro is free with a Premium or Anchor Store subscription. Unfortunately, the subscription flows don't do a good job of indicating this when upgrading. We are looking into fixing this.

Rest assured, that if you have a Premium or Anchor Store and you then subscribe to Selling Manager Pro, you will NOT be charged. Please go ahead an subscribe. To check, you can see any fees incurred since your last invoice in "All Account Activity" within My eBay > My Account.

Q: I see that you are adding multi-variation listings to more categories. Are there any plans to (a) increase the number of available variations in a listing to more than 120? and/or (b) allow buyers to make offers on items in a multi-variation listing.

A: We're currently evaluating both these changes to multi-variation listings, but they are not included in the changes announced this week. We'll include your input when we decide if and when to implement these two enhancements.

Q: I see the ability to list multi-variation listings will add categories at the end of March, specifically: Sporting Goods, Home and Garden, Baby, Health & Beauty, Pet Supplies and Jewelry & Watches.

I think that's great.

Are there any plans to add more categories later in the year?


A: We do intend to enable more categories for multi-variation listings, but don't have a specific schedule at this time. When we have firm plans, we'll include them in future announcements.

Q: The addition of multi-variation listings to the Crafts categories would have a huge impact on my listing fees. Could you please provide us with a schedule?


A: I've got some good news for you and other sellers who sell in Crafts. All categories under the top-level Crafts category are already included among those that will be enabled for multiple variations later this quarter. This was accidentally omitted from the information we published today. We'll be updating that information within a few days.



Cheryl
Seller Marketing and Communications
eBay

(2 of 2)
Re: Common Q&A on Seller Tools
Jan 29, 2010 04:37 PM
Q: Would the following be a proper use of the multi-variation feature:
I have a wide range of Bingo themed shirts. Could I generate a listing that was entitled something like "BINGO T-shirts". And give the buyer the option to choose several different bingo shirts, and several different sizes?

The first drop down box would show:
Bingo bug
Drive me to Bingo
Not tonight honey.. Bingo
I love Bingo
Bingo Ten commandments
Bingo players prayer
Bingo Excuse shirt
Bingo state university
Call my number Bingo shirt

The second drop down boz would show:
Small
Medium
Large
X-Large
2X-large
3X-Large

All designs would go on the same Branded shirt which would be clearly spelled out in the listing.


A: Yes, you can use the multi-variation feature to combine these in a single listing as long as they are the same brand/style shirt and only vary by decorative design, size, and color (which you don't mention, but which also could be varied in the listing if you had for example both white and black versions of the same brand/style shirt).

Q: Will this multi-variation listing capability be available in TurboLister?

A: Yes, Turbo Lister already supports creating multi-variation listings in the categories where they are enabled currently. It will support the additional categories announced this week when they are enabled later this quarter.
In Turbo Lister as soon as you select a category that is enabled for variations, the Details pane (below category selection) changes to include a Variations section with a "Create Variations" button. To see this, start a draft of a new item and select the "63850 --> Clothing, Shoes, and Accessories > Mens Shoes" category. You'll also see that within the category browser, the information on the right will indicate when the currently highlighted category supports multiple variations.

Q: Can we use TurboLister when uploading the free auctions or they have to be done manually like the 5 free auctions we get now?

A: If you list with a selling tool such as Selling Manager or Turbo Lister, all items that begin at midnight (PT) or later on March 30, 2010, will be charged according to the new fee structure. For non-Store subscribers the free insertion fees for auction listings starting under $1 is for any listing tool or SYI.

Q: Will pictures be free in the Ebay Motors - Parts and accessories category if I have a Premium Store?? Due to the nature of what I sell, I use both Ebay Collectibles and Ebay Motors Parts and Accessories. This answer will help me determine if this change benefits me or hurts me.

A: The new picture pricing changes does indeed apply to ALL categories on the eBay.com web site for Store owners. In eBay Motors, the FREE image pricing applies to Parts & Accessories categories, but excluded for Vehicles.
Pictures will be free in all store tiers (Basic, Premium and Anchor) including the eBay Motors Parts & Accessories category.

Q: The eBay store listings state free pictures but what about the auction style listings? Did eBay lower the insertion fee just to charge for pictures? Or is the first still free?

A: Yes the first picture is still free in auctions. After March 30th up to 12 pictures will be free with a store subscription.

Q: Do Store levels matter in Best Match? Does the level of store you have make a difference in your item's visibility in the core search?
My biggest concern is having my items seen. The best match is still a bit confusing and adding more listings to the fray is scary. Once all the store listings get dumped into core, isn't it going to be even harder for a seller to get their items seen?


A: The current listing best practices for Best Match sort optimization will not change after March 30th, and currently the seller tier does not have a bearing on listing rank.



Cheryl
Seller Marketing and Communications
eBay

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