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Shopping Cart questions? Post them on this thread.
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(264 of 275)
Re: Shopping Cart questions? Post them on this thread.
Mar 16, 2011 04:07 PM
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areacode804 wrote: Pardon me if this has already been answered, but how does the following work?
"Specify combined shipping rules in My eBay and not just in the item description text to make checkout more efficient for buyers. Properly specified combined shipping discounts will be prominently displayed in the eBay Shopping Cart."
I am not sure I understand. For example, yesterday, a Buyer purchased 3 items from me. I would have shipped them first class mail if I sold them separately for a total cost of over $8.00. Instead, I sent a combined shipping invoice to the Buyer for $4.95 to ship all 3 items together in a new USPS flat rate padded envelope. I do not know how I would show that in My eBay? it is an idividual decision on how I can ship because it may have been quite different if the Buyer had purchased 3 things that were too large to fit in the flat rate padded envelope.
Please explain what you are wanting me to specify in My eBay so that my listings can be "prominently displayed in the eBay Shopping Cart".... 
Hi areacode804,
To setup shipping discounts you need to go into "My eBay", click on "Account" > "Selling Preferences" > "Shipping Preferences : Show". You will then see a variety of options to setup combined shipping discounts for your buyers.
For more information on setting up shipping discounts please see this help area.
Cheers,
Jordan
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Re: Shopping Cart questions? Post them on this thread.
Mar 16, 2011 04:20 PM
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bluedaemon23 wrote: Plus I can just see buyers, especially overseas ones, getting the idea that their whole order is going to come from one central place and they'll get the whole thing at once, and then they'll ding me because they didn't get something they didn't buy from me in the first place. We try to build relationships with our buyers - to build a reputation and customer loyalty. What happens to that when the buyer thinks he's buying "from eBay" rather than buying from the individual seller? Hi bluedaemon23 - I believe Andrew has answered this in post #2. Thank you, Jordan
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Re: Shopping Cart questions? Post them on this thread.
Mar 16, 2011 04:33 PM
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woodland_gnome wrote:jsweetnam@ebay.com wrote:woodland_gnome wrote:ricke49 wrote:postingidid wrote:Did we understand correctly that a person can bid on your auction-style listing and then REMOVE their bid at any time. If that's so, how does this work? Let's say, a buyer places a bid on an auction-style listing, and it goes into his cart. (Most of the buyers will think they've "won" whatever's in their cart, but that's a moot point now.) Another buyer comes along, places a higher bid, and the two proxies run up the total. Then, one of the buyers removes his bid. 1) What happens to the bid total if it's the second buyer, who ran the first buyer's proxy to its max? 2) What happens to the bid total if the first buyer backs out at this point? Thanks for this board. Gives us a chance to get answers. MY CONCERN EXACTLY - how does this change the dynamics of multi (potential) buyer bidding? Can a person withdraw a bid (on whim; rahter than for concrete reasons, as currently) and thereby reduce the potental sell price to the winning bidder? I asked WAAY back and never got an answer as to whether a bidder who had been outbid and tried to remove an item from the cart (which the FAQ says they can do) would get a warning to the effect that "All bids are active until the auction ends, and even though you have been outbid you could still win if higher bids are cancelled and you would be obligated to pay". Hi woodland_gnome - In the event that a buyer wins an auction that has been removed from cart we will bring that item back into cart and clearly denote it as requiring payment. Unpaid items are a significant source of pain/confusion/frustration for our sellers, our buyers and for eBay. We have been watching unpaid items very closely with our UK test (and will be doing the same in the US) and would view any increase in these trends as unacceptable. Cheers, Jordan That does not address my question. Will there be a warning at the time the bidder goes to remove the item? Putting it back in the cart later isn't enough because they will have moved on and bought the item elsewhere because they thought they were off the hook, and then put the seller in the position of having an angry buyer who is likely to take it out on the seller if the seller doesn't let the buyer off the hook. Either don't put pending auctions in the cart or don't let them take it out or give a clear warning to those who go to remove an auction item. A bidder cannot remove an item from My eBay: Items I'm Bidding On for exactly this reason: to impress on them that they are committed to the end. Hi woodland_gnome - Currently there is no warning message to buyers when the auction on which they are no longer the high bidder is removed from their cart. I will discuss your feedback with the rest of the cart team. Thank you, Jordan
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(267 of 275)
Re: Shopping Cart questions? Post them on this thread.
Mar 16, 2011 04:43 PM
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locanda wrote:Is there any way to see the Cart process WITHOUT opting in and making actual commitments or purchases? Such as only using items in the Test category? I'd rather see a bunch of pictures showing the process, then use it myself to judge how it might behave.
Hi locanda -
There are some pictures available at this link, but the best way to get a feel for cart is to opt in and try some of your own purchases (or even just add some items to cart).
Cheers,
Jordan
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(268 of 275)
Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 01:40 AM
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babybates2000 wrote:ashearer@ebay.com wrote:sharon495 wrote:ashearer@ebay.com wrote:Hi sharon495! Thanks for your question.
The shopping cart uses a payment = commitment model for fixed price listings. We don't have any plans to make this a seller preference. In cart buyers do have the ability to "continue shopping" for fixed price items with the same seller, but not in a way that reserves the item for that buyer. We believe this is consistent with what most e-commerce shoppers have come to expect from the shopping cart paradigm.
If you sell unique, single-quantity fixed price items and offer combined shipping, buyers will have to make a choice between securing an item by paying for it versus adding it to cart, making their final selections, then paying for everything at once.
Thanks,
Andrew Shearer
Product Director, Checkout Experience and Shopping Cart
Thank you for your response, Andrew. I am at a loss as to how any of this is going to help either the buyer OR the seller. I can see a lot of irate buyers taking out their frustration on the sellers. My labels are strictly BIN. They are limited quantity. My buyers jump on these knowing that I do not require immediate payment, that I am willing to wait while they continue shopping, and that I will greatly reduce the combined shipping vs. the single item shipping for items combined on one invoice.
This new Cart procedure is taking away these options for the sellers and buyers to have a good eBay shopping experience. This will force buyers to pay for BIN items individually, thereby charging them full shipping costs without possibility of reduced shipping. OR they risk losing the item to that buyer who only wants the one item and is willing to pay for it immediately.
What if the buyers do not want to use a Shopping Cart paradigm? Will the buyers be able to choose between (a)using the BIN option as they do now (with the item being reserved for them alone) and (b)placing an item into the Shopping Cart (and risk someone else taking it away from them)?
If not, you are effectively doing away with combined shipping discounts on multiple BIN's. I do not see how this process is going to increase sales, or buyers' satisfaction, when the buyers run the risk of having their selections bought by someone else, or are forced to pay higher shipping fees.
sharon495 --
The shopping cart is not an optional process for buyers. They will not be able to choose between the BIN model and the cart model. Combined shipping still exists for multiple fixed price items, but until payment is made.
Thanks,
Andrew Shearer
Product Director, Checkout Experience and Shopping Cart
I was very interested in seeing your response to this question. After reading the information on the announcements about the shopping cart, I believed that the Shopping Cart was something that Buyers (but not Sellers) could opt-out. Is this not correct?
If a buyer can opt-out, are purchases held for that buyer like they are now? I'm hoping that they are. I too have repeat loyal customers who are accustomed to shopping for an extended period of time to receive combined shipping discounts. Frequently they include FP and auctions. I do not have specified discounts set because it would usually result in an overpayment - depending on the number of items.
Most importantly, are buyers told when they use the shopping cart that the items are not held (like they are now) until they pay? Is it perfectly clear to the buyer that when they purchase a FP item with the shopping cart that the item is still up for grabs if they don't pay right away?
Like most sellers, I don't want to make my loyal customers angry over something I cannot control.
babybates2000 --
I apologize for the confusion. Right now the shopping cart is in a stage we refer to as a "customer beta," meaning it has not been fully rolled out to buyers. In fact, right now it's only open to buyers who specifically want to try it out (or "opt in"). Buyers who opt in can also opt out of the cart if they choose to. But this is a temporary state for the customer beta. Once the shopping cart is fully rolled out, all purchases will go through the cart and buyers and sellers will not have a choice about whether or not to use the shopping cart.
While we're in the customer beta phase, buyers who are not using the shopping cart will continue to have "Buy It Now" committed items reserved for them while they continue to shop. With the shopping cart, a buyer cannot reserve a fixed price item without paying for it.
In an effort to make absolutely certain that buyers understand items added to cart are NOT reserved for them, we've added a lot of messaging to the add to cart flow and the cart itself to let buyers know the item is not theirs until they have paid for it. You can opt-in to the cart experience yourself and see what it looks like!
Thanks,
Andrew Shearer
Product Director, Checkout Experience and Shopping Cart
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Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 01:45 AM
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brucel64 wrote:ashearer@ebay.com wrote:myliltucker1 wrote:Please explain how a Buyer is to adhere to a specified Payment time frame from a seller. What if one seller has a Pay within 7 days and another seller only has Pay within 3 days. How will that be handled when a Buyer puts both into His/Her shopping cart? Thanks Hi myliltucker1! Thanks for the question. Fixed price items that are added to the cart are not committed and the seller is not obligated to reserve the item for the buyer (in this respect add to cart works a lot like watch). In cart, a buyer commits to an item by paying for it, so time to pay is not a relevant concept for a fixed price listing in cart. When a buyer wins an auction, they will receive an email with a pay now link, which will take the buyer to cart, where they can review the contents of their cart and pay for their won auction. All applicable payment time periods will apply as they do today. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart Can you please expand on this answer and explain where a combined shipping invoice would fit into the timing of the buying process? It sounds as if BIN items are not committed to and the item reserved until they pay for it. bruceI64 -- Sure, happy to elaborate on invoices! BIN items are indeed not committed to (and therefore reserved for the buyer) until paid, but the request total process is one of the exceptions to this rule. In the shopping cart, if a buyer has an item for which shipping cost is unspecified OR if the buyer has more than one item from the same seller in his or her cart, we will display the "request total" link. When the buyer clicks this link, they will be presented with a page that invites them to commit to the items and request a total. Clicking this button will do just that -- simultaneously commit the buyer to those items and send a request for total to the seller. From there, the process works just like it does today. The seller responds with an invoice and the buyer is notified. He or she can then pay for the combined order in the cart. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart
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Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 01:57 AM
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babybates2000 wrote:Most importantly, are buyers told when they use the shopping cart that the items are not held (like they are now) until they pay? Is it perfectly clear to the buyer that when they purchase a FP item with the shopping cart that the item is still up for grabs if they don't pay right away?
Like most sellers, I don't want to make my loyal customers angry over something I cannot control. Will we be able to see when someone makes a purchase on a FP listing before they pay? I'm trying to think of a work around to the cart. If a loyal customer purchases a FP listing (or several), I would like to be able to end the listing .....giving the buyer more time to pay without risking losing the item to another buyer. Or are you saying that the only way a buyer can purchase an item and not pay immediately (without risking losing the item to another buyer) is to only buy via auctions? I know probably most sellers want their buyers to pay instantly, but I'm not one of them. Different strokes and all that..... Are we at least going to get to create an exemption list? babybates2000 -- In the shopping cart, fixed price items will follow a pay = commit model, which means there is no "purchase" before "payment." There are some exceptions to this, including categories which do not have add to cart buttons on fixed price listings (vehicles, real estate, adult), categories which will have add to cart buttons but do not yet in this "customer beta" phase (motors parts and accessories), listings which accept a payment method other than PayPal (even if they also accept PayPal), listings using a currency that is not native to the listings site (although we will change this soon), as well as request total. Let me elaborate on the last one. When shipping is unspecified for the buyer's address and/or when the buyer has more than one item from the seller in their cart, we will show a request total link. Clicking on the request total link will invite the buyer to commit to those items and request a total from the seller. At that point the items are reserved for that buyer even though payment has not yet been made. There will not be an exceptions list for the behavior of fixed price items in cart. I apologize for the complexity of these exceptions. We're actively working on some of these and you will see this get a little simpler and easier to understand in the coming weeks and months. In the meantime, I'm happy to clarify as needed. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart
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Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 02:04 AM
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dethimages wrote:ashearer@ebay.com wrote:dethimages wrote:ashearer@ebay.com wrote:gumdropsandbutterscotch -- If you end the item or if the item ends on its own without anyone buying it, the item remains in cart with an "item ended" message and a link to "see similar items." Thanks! Andrew Shearer Product Director, Checkout Experience and Shopping Cart What if the item is then re-listed? Will this be reflected in the cart? (Such as "item re-listed here" with a link so they can jump to the new listing. Currently, "watchers" are notified when something that was previously ended has been re-listed.) Also, for "variations" listings, how will outages for the specific variation selection (for an otherwise active listing) be handled? Will the cart show that the selected variation is currently out of stock (in a way that is different from an actually ended listing)? ... and then when the "available quantity" for that variation is updated will it be shown again as available for purchase? Thank you. dethimages -- Great questions! Currently we are not doing anything in the cart to show the buyer that an item has been re-listed, but we definitely plan on adding this feature as soon as we can. I need to do some research on the variations out of stock question and will post a response as soon as I have the answer. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart Just a reminder that the variations out of stock/back in stock question is still awaiting the results of your research, Andrew. Thanks! dethimages -- Thanks for the follow up! I appreciate your patience. We are still researching this. I will try to respond in this space during the day on Thursday. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart
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Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 02:14 AM
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ricke49 wrote:Andrew – did you leave? It’s been about an hour since you most recent answer. It appears you are dodging (or at best delaying) a particular question. I’ve been closely following the progression of answers – and they’ve been answered in order for the most part. For instance, you answered (in order) questions from: myliltucker1, arduenna and recped. Next in line is postingidid (#207 – just now repeated as #229); #207 was quickly followed by re-iterations of essentially the same question by ricke49 ( #210) and woodland_gnome (#211). But you haven’t answered those questions. Why? postingidid wrote:postingidid wrote:We are a small selling family ........Did we understand correctly that a person can bid on your auction-style listing and then REMOVE their bid at any time. If that's so, how does this work? Let's say, a buyer places a bid on an auction-style listing, and it goes into his cart. (Most of the buyers will think they've "won" whatever's in their cart, but that's a moot point now.) Another buyer comes along, places a higher bid, and the two proxies run up the total. Then, one of the buyers removes his bid. 1) What happens to the bid total if it's the second buyer, who ran the first buyer's proxy to its max? 2) What happens to the bid total if the first buyer backs out at this point? .......... Hi! Me again. Is this the correct board for this question that I posted earlier, or is there a bidding-question thread? I've looked at Misc., but all it is is thousands of people griping about the fees. I'd like to work through this. If I should post this somewhere else, please advise. Thanks! ricke49 -- I hope at this point Jordan was able to answer your questions on my behalf later in the thread. Indeed, I had to leave for a meeting. I was not intentionally dodging any questions, and will be happy to further clarify if needed. Thanks for your patience! Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart
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Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 02:19 AM
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brucel64 wrote:It looks as if a buyer would request and invoice for combined shipping while the items are still in the cart and available for other buyers to purchase. If that's correct then there's a possibility that a buyer will add several items to their cart, request a shipping total, receive an invoice and find that one or more of the items has subsequently sold making the invoice inaccurate and unusable. Because eBay's shipping calculator can't accurately give shipping when the combined weight exceeds the allowable limits for the carrier, what is suggested to maintain a positive buying experience? For instance 3 5oz items with a USPS 1st Class shipping listed. Each can be shipped 1st Class but combined they're too heavy (there's a 13oz limit) and those items combined would need to ship another method. Currently there are many sellers who give the buyer an invoice but under the current system the items have already been committed to and the only missing piece the buyer needs is the shipping charge. If items are sold while in the process of getting the invoice I can picture some less than satisfied buyers. bruceI64 -- Request total is an exception to the pay = commit model for fixed price items in cart. In the shopping cart, if a buyer has an item for which shipping cost is unspecified OR if the buyer has more than one item from the same seller in his or her cart, we will display the "request total" link. When the buyer clicks this link, they will be presented with a page that invites them to commit to the items and request a total. Clicking this button will do just that -- simultaneously commit the buyer to those items and send a request for total to the seller. From there, the process works just like it does today. The seller responds with an invoice and the buyer is notified. He or she can then pay for the combined order in the cart. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart
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Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 02:27 AM
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recped wrote:ashearer@ebay.com wrote:recped wrote:Items will sit in the buyer's shopping cart indefinitely Can you quantify "indefinitely"? Specifically with Auctions where the buyer has committed but not paid. Right now I have a lot of buyers who accumulate purchases over a period of several weeks. In many cases they can no longer use checkout because they have exceeded the 30 day limit. These buyers use Send Money to make the payment....how will the cart affect this and how will eBay calculate and bill FVF's when there is no record of payment? If things can truly remain in the cart indefinitely does this mean eBay will wait for months to calculate and bill the FVF? Hi recped! Thanks for your question. The short answer is that cart will not change the time elements associated with paying for auctions. Today's rules will not change in cart. For won auctions, the cart will function very similar to how the won/purchased container in my eBay works. The item remains there until it's paid for. Is there some specific behavior you'd like to see in cart for won auctions after a certain amount of time? Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart Not to be argumentative but you really didn't fully answer. Currently item are removed from the checkout system after 30 days, buyers of these items must be invoiced manually through email or a PayPal invoice, when/if they are paid this is not directly connected to the item. How and when will eBay calculate the FVF for shipping in these cases? recped -- My apologies. I was trying to say that cart doesn't change today's dynamic for how the process and rules around payment for auctions works. Leaving a won auction unpaid in cart is exactly the same as leaving a won auction unpaid in the won/purchased container. What you're experiencing today will not change as a result of cart. If you need a clarification for how and when final value fees are calculated today, I can recruit someone from our pricing team to help answer. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart
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Re: Shopping Cart questions? Post them on this thread.
Mar 17, 2011 02:32 AM
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avforsale wrote:My questions relates to auction format listing only. I list many items that are freight, or will ship UPS but due to eBay UPS shipping calculator limitations (more than one shipping container in one listing) we cannot use any automation in shipping costs. Customers currently wait until we send them an invoice with the cost then they pay. Will this process change? When someone is bidding on an auction I believe we can assume they have already compared this item to others that is why they are bidding on it, Not sure what combining an auction item with other items gains anyone, can you give me a perspective on this? I get it for BINs, but as a seller of mostly auctions, will this make things harder on my customers? avforsale -- The short answer to your question is no, this process will not change. Cart does not change the commit-then-pay model for auctions, so buyers can still win (and be committed to pay for) an auction without paying for it. From there, the buyer can "request a total" and you can invoice them just like you do today. The buyer is then notified of your invoice and they can pay the invoice through cart. And for what it's worth, buyers can also request a total for fixed price items as well. I've documented that process elsewhere in this thread. Thanks, Andrew Shearer Product Director, Checkout Experience and Shopping Cart
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Invoice
