Account theft ..takeovers...hijacking... Getting Spoof emails from trusted websites is becoming an all too prevalent scenario on the internet.
This post includes a number of TIPS to protect yourself: Click the
HELP link on eBay's Navigation bar and find this resulting page:
Help index On the Left side,See the
Security Center Then by exploring the links, you will find a number of pages dealing with the subject of account safety.
On the "protecting your eBay account page, there is
Account theft info Look for the Live Help button for a direct line to immediate help from a Live chat person specialized in Account Theft.
More Helpful Links:
Use eBay's
Toolbar to help protect your account.
Identity Theft spoof email The Live Help link from the home page is great for answers you can't find anywhere else.
Members on the boards are very helpful too.
eBay takes Account Theft issues very seriously. Please know that once you report them that eBay is taking action.
If you recieve emails asking for your personal info...forward them,
with headers, to
spoof@ebay.com WITH headers...how to get these:
Spam Cop
Headers Do NOT post your email address to the boards...
even in asking for help or a response to a thread.
Your Address could harvested by scam spammers. Please know that one reason contact info is not allowed
to be posted is that it can be used for identity theft.
For anyone who has posted an email address on the boards...and you discover that you want it to be erased...
you can 'self report'...that is, click the report button on your own post...send the report, and it will be removed.
*What to do if you have an account theft* Users with takeovers need to report them on the rules and safety webform:
Rules and Safety then click: account concerns/ unauthorized use of my eBay account/there are auctions listed on my account that are not mine.
Contact this LIVE help specifically for Account takeover problems
Account Theft Chat found on this page:
Account Theft Reporting *Further info* Please remember that eBay or PayPal
NEVER ask for your Social Security Number, Passwords, PINs or mother's maiden name in an email.
*password safety*
Password Tips Make sure the password for your email program is very secure. Use a combination of numbers and letters and change it periodically. The same applies for the password hint question. It's also important to use different passwords for the various online accounts you use (Paypal, online banking, etc).
In the instance that you have responded to a SPOOF email with your personal information Please change your eBay password
and password hint. In addition,you may want to do the following for your protection of your personal information and identity:
A) cancel your credit cards immediately
B) file a police report immediately in the jurisdiction where it was stolen, because this proves to credit providers you were diligent, and is a first step toward an investigation (if there is one).
AND NOW MOST IMPORTANTLY:
C) Call the three national credit reporting organizations immediately to place a fraud alert on your name and SS#.
The numbers are:
Equifax: 1-800-525-6285
Experian (formerly TRW): 1-888-397-3742
Trans Union: 1-800-680-7289
Social Security Administration (fraud line): 1-800-269-0271
Finally, identity theft is handled by U.S. Postal Inspectors as mail fraud. Make online reports at: usps.com
Link If you don't have a
firewall on your computer...get one.
Link Here is a free one at zonealarm.com or zonelabs
there are websites to use to test your security as well.
Link If you would like to post emails you have received, as a warning to others. Please Kill/delete the links in them. Clicking there is NOT safe, you can pick up spyware. When viewing questionable links, it is safer to copy and paste into your browser than to CLICK