Everyone is right, Ebay is a scam, because on the surface it looks like sellers get protection and if you provide evidence you should have the case won in your favor but in reality Ebay sides with the buyers.  Doesnt matter because all they want are people buying.  problem is that ebay is so caught up in their little bizarre and warped reality of the world because without sellers, who their buyers going to buy from!

I just had my first screwjob by a buyer. I Sold an iphone to this guy and it was in great condition. No scratches, nothing, pictures even showed it. He gets it and says that he cant get the phone to work.....then 2 hours later he sends another email saying that it isnt as descibed that it has scuffs, scratches, and pits or whatever in it....total garbage.

I call the guy on the bull story (i.e. if the phone was "damaged" why did you spend hours trying to get it to work). Its obvious that he had buyers remorse (its a 3g and isnt the fastest) and totally lied.

I called out the bs to the ebay "resolution" (what a joke that was) and walked through everything....plus I have "no refunds" on the listing.

Within 5minutes ebay rules that they are issuing him a full refund.

Course, my fear now is that I WILL receive a scratched scuffed pitted and chipped phone. back.

Ebay's resolution center is a joke and there is no way to appeal their decision. I cant imagine why anyone would sell on the site as all you have to do is lie and you get your refund. Plus, why do they even say "no refund" when that is clearly not the case.

I may continue buying on ebay, but I just cant imagine selling on ebay due this nonsense.

I'm MORE that ready...  See below,,  And by the way, Take a look at the California Penal Code on Extortion:

Extortion is the obtaining of property from another, with his consent induced by a wrongful use of force or fear.

California Penal Code 518. Fear, for purposes of extortion may be induced by a threat, either to accuse the individual threatened of any crime; or, to expose, or impute to him any deformity, disgrace or crime.

California Penal Code 519. Also, every person who, with intent to extort any money or other property from another, sends or delivers to any person any letter or other writing, whether subscribed or not, expressing or implying, or adapted to imply, any threat such as is specified in Section 519, is punishable in the same manner as if such money or property were actually obtained by means of such threat.

California Penal Code 523. Demanding that the victim reveal the victim's PIN code for the victim's ATM card is extortion.

Buyer receives a NEW, SEAL cell phone.  After about 10 days complaints the phone was defective out of the box, etc.  In that email they state it gives an error of "Incoming Download Mode Polling Set Oemsbl-mode 1".  With about 90 seconds of Google research, the buyer is putting the phone on download mode. NOT a DEFECT but by holding the "power" button and "Vol Down".  The first page of the search was completely about this issue and phone.

I wrote the buyer, told them what I found was causing it and gave them a few of the links I found to confirm this with them.  What I got back was "Thank you for blaming buyer for a defective phone." and "Since you refuse to deal with it I will file Ebay complaint. From there I will contact my credit card company if we still can't resolve the issue. I'm not paying for a defective item." AND THEY DID...

I responded to the case, place all the relevant information in there and hoped someone at eBay with a brain cell would read my response.  Of course as I knew, the case was escalated in 23 minutes and then closed in BUYERS favor in less than 90 mins!

Fast forward.. Buyer returns the phone and eBay pleasantly hands them their money back.  I NEVER keep much in my listed funding source so then I get red letters across my screen basically saying "pay or else".

As I suspected there was NO DEFECT in the phone.  It was listed and sold. The new buyer receives the phone and happy, EXCEPT the first buyer had activated it, used it for the 8 or 10 days and when doing so, placed a 6 digit PIN on the account which looked the phone to the first buyer.

I emailed the first buyer for the PIN, no response. The second buyer was patient but needed a phone and I had them return it. In the meantime, I appeal the case. In the appeal, not only did I note nothing was wrong with the phone, the second buyer had even stated that in some of their emails. So now I have a second, independent person that knows they is no phone defect. In my appeal I stated that along with the phone is basically a brick and can't be activate without the first buyer's PIN to release the phone.

I stated in my appeal "I request the case finding either be reversed and funds returned to us or that eBay obtains the 6 digit PIN number from eBay user XXXXXXXXX so the unit may be activated. Otherwise, the item returned is damaged / different item than user returned."

eBay's response? DENIED!!  I have a $200 phone here that is now a piece of S**T due to the first buyer and I'm denied my claim?  WHY you ask?

When I called I was ( and still am ) absolutely furious...The customer rep. says the person who decided on the appeal noted "Item has been resold and was in transit before appeal was filed" WTF is THAT?  I asked for them to show me ANYWHERE that is stated.  All they could do was say "it's there somewhere"  But where?  NO answer..  The rep DID try to call the first buyer and they did send them an email asking for the PIN and they too got no response...

Don't wait call customer service directly and speak to a rep.  The documentations says there is a appeals button but as of yet I have not been able to find.

Ebay is out for ebay.They don't ptotect the legitimate sellers and let these damn scammers get away with anyhing including mail fraud.I'm listing more sales on craigs list now as far as I am concerned eBAy has bit the hand that feeds them.Fees Fees Fees and then they won;t back you up when someone makes a false claim or statement about you,,,,,,,,,,,,,,,

What is a SNAD?  Please refrain from abbreviations not everyone will understand.  That is as annoying as...

This is a joke. Once ebay stopped allowing sellers to give buyer's negative feedback, selling on ebay hit the SKIDS.

There is now NO reason for a buyer to pay for his purchases. There is no impetus for buyers to do ANYTHING above-board, because nothing will ever happen to them. If a buyer doesnt pay,..ebay simply returns your Final Value Fees. Big deal.

There is nothing to stop buyers from buying something, saying something's wrong with it, and returning ANYTHING (even an empty box) to get their money back.

Someone just bought a refrigerator water filter from me , brand new, in box with seal over the filter to keep contaminants out. He now says he bought the wrong one and it doesnt fit. He didnt even KNOW what kind he needed...just bought this one to try it out.

He threatened me with negative feedback if i didnt let him return it, after he had broken the seal and made it no longer 'new". He opened a case with ebay saying "not as described" even though it completely was. Ebay has ruled in his favor, that he must return the item and they will give his money back, despite a chain of emails between me and they buyer where he describes how he opened the filter, and never knew which one to buy in the first place. So now I get a used filter back, out the money, and have negative feedback.

Long story short..ebay sides with buyers regardless of anything.

Don't sell on ebay.

Use Amazon. They're much fairer.

Well, I've had my first bad experience as a seller.   Unfortunately I did not insure the item in question.  The eBay appeals process is useless for claims of shipping damage unless you have insurance.  I've lost a beautiful clock which I will have to buy back and is totally useless to me now.  The buyer went outside of the eBay process and those  emails and my online label receipt demonstrate how dishonest this buyer was, but eBay does not care.  I will probably close my account at the end of the year.  I would do it sooner but have commitments I have to honor.  By the way, you can shop without being a member and there are many other venues where you can sell your items.  And for that matter lots of other places to shop.  The main thing about ebay is that eBay does not run auctions like a real auction and because of that and the way they handle disputes, it opens the door for fradulent buyer claims.  And frankly this just ain't fun anymore after this.  eBay doesn't respect buyers. 

This whole issue of buyer's remorse.  In the real world of auctions you don't get to have buyers remose.  But eBay doesn't seem to understand this and that online it opens the door to tons of fraudulent activity.  There are lots of other places to sell and you can set up your own website and sell from there.   I'm pretty easy going but this last eBay seller experience has made me leary of selling.  There are also cheaper ways to sell your items.

The final insult in this case was that the buyer claimed item was damaged in shipping.  Unfortunately I didn't insure.  Buyer said I over charged for shipping 30.00, and then shipped in 15.00 flat rate box which is not true.  I have a receipt that states the shipping was 25.83 cents which is not a large flat rate box and it was shipped in a larger box.  But ebay actually said they didn't care.  It didn't matter if I paid 2.00 shipping.  come on!!  this person is actually lying and they don't care.  I believebecause of buyers remorse the buyer damaged the item to claim shipping damages.  If I had known my beautiful clock would  wind up like that, I would never have sold it.  The world is not and never will be a fair place and eBay is proof of that.

you also have to watch Ebay,, CDustomer service tells you what you want to hear and never follows through..They say they will give you credits,, But never do,,They hope you forget,,