Okey doke, here's 15 things to get us started:
1) When an auction is pulled due to a VeRO report, why isn't the seller given the specific information supplied to eBay by the VeRO Member? According to the Report Of Infringement, the VeRo Member must state what IP, specifically, has been violated. This information should be passed on to the seller so that he can better repair the situation and/or avoid it in the future.
2) When I emailed eBay informing them I wanted to dispute a VeRO claim, I received an email telling me to email and ask for a Counter Notice. Why not just email the Counter Notice at that point? It took an additional 36 hours+ to receive the Counter Notice, which made it the weekend, essentially adding 4 days to this ordeal for no apparent reason.
3) Why is the Counter Notice Form no longer available on the website?
4) Why do you give repeated and strenuous warnings regarding the risks of filing a Counter Notice? It seems you're trying to
strongly discourage sellers from completing this form.
5) Is there any tracking of VeRO members to assure they're only filing claims when they should be?
6) There was a report on the boards that the email address supplied to contact a VeRO member was no longer active. Can anything be done about this? Where should it be reported?
7) To your knowledge, is there any way to sanction a VeRO member who falsely accuses people without grounds (ie. slander, libel, restraint of trade)? Or any legal recourse on the sellers part?
8) What, exactly does the 'ended auction' notice sent to bidders say when an auction has been pulled due to a VeRO report?
9) If it is found that an auction was pulled by mistake, is anything sent to the former bidders to restore the sellers reputation?
10) Could you, please,
require VeRO members to post some type of About Me page. You're giving them a
lot of power without any accountability.
11) Since the seller's personal contact information is made available to the VeRO member, the VeRO member's personal contact information should be made to the seller. I don't mean an individual's home phone number, but a company mailing address, phone and fax.
12) Is
any investigation done between a VeRO member filing a report and eBay's pulling of the auction?
13) Could the person at eBay who decide to pull an auction, please sign the 'whyended' email? It's assuring to know there's a person making a decision somewhere.
14) Notifications of auctions ended due to a VeRO report should be sent from the veroended rather than the whyended email address.
15) A simple overview of a VerO case's chain of events would be nice. For example: a)VeRO member files repot, b)ebay examines listing, c)if determined appropriate, auction is ended and seller is notifed, d)seller contacts VeRO member to resolve issue, e)if not resolved, seller files Counter Notice, f)etc..
Alright, several are more suggestions then points to be covered, but since I know I've got someone's attention for the moment I'm throwing in everything
