It's all about the buyer these days. They, (Ebay) want more customers, and the sellers have to go along. I thinks we sellers need a revolt!

Yep. Agree totally.

This new policy is all about exempting ebay from the costs of ever having to reimburse a buyer, and profiting off the losses of sellers.

Sellers are screwed.

This is an unmitigated disaster.

I posted followups on other "Policy" boards about these threads and they've all been "refused" so even eBay doesn't want to be involved in this. (Or they want to "manage" the damage they're getting.)

Someone in the ivory tower has lost their marbles and common sense and we have to pay for it. It's bizzare. I'm not looking to make a living doing this stuff, I'm looking to eliminate some clutter, get some beer money, give a few things a good home where others can get some pleasure from them and keep one more thing out of the landfills.

I want to know when the *BUYERS* are going to have to provide the same information to guarantee the sellers will get their payments!

I've been screwed out of payments because the "buyer" decided they didn't feel like paying for the item. So, if I create an auction I'm committing to a sale transaction but only if the buyer feels like it?

What kills me is that ebay doesn't want to be involved but they're willing to give *OUR* money back to the customers but they won't assure *US* of our payments?

I'm already looking for a new place to start selling things. It's too bad. It was nice for a while.

I'm an occasional seller who just got stung by the policy. I'd never heard of BP before now. The problem is that Ebay BP works on a different timescale to the postal services. I posted item 21/6/12 buyer is refunded 2/7/12 thats only 7 working days! Buyer didn't even contact me before opening a case - just went straight in. I contacted buyer and explained I was doing all I could - filled in a claim form, asked at post office etc. Then he escalated to customer services. What a tw&t! There should be at least 2 weeks from end of auction before they can even think about opening a case.  The item may well turn up yet.

buyer can't open a case till the estimated delivery date is passed.

you must have failed to respond to ebay's notices about the complaint. or failed to up load the required d.c. / tracking #.

age is a measure of time , wisdom is the measure of how we used that time

Snowy, I think OP is talking about if the PO loses the item. PO still GETS their money, FEEBAY still gets their money and so does Paypal...

Yes it is a joke!!  I am out $135 because of a claim the international bidder did not receive the product.  I have proof it left the US but from there nothing.  USPS does not have to track/scan the package at all locations and once it leaves the US they take no responsibility.  The buyer filed claim, I responded immediately, they waited till they could escalate the claim to respond and then did not give me time to make an offer and escalated the claim.  All I could do was so the full refund at that point, otherwise I get a negative.  This is just wrong, and proof it gets to buyer when shipping international is $12-15 not .19-.80 cents.

I will no longer sell international.

Should use register service ,provide tracking no .Incase of  lose the parcel .Need to refund for customer and back to claim post office later .

I sold my Chanel Wallet to a woman who wanted to return it after 20 days (even though our policy clearly states - 3 days to contact us if you want to return an item), then opened a case against me because I would not take it back.  EBay forced me to take it back.  When I received it, she has used it, ruined it and EBay would not listen to me ... they gave her a full refund!  Are they kidding me???  They are NEVER on the side of the Seller.

I have been a seller since 2003 and sold 35K over the years.   Back from a bit of a break I just get a case notice on an item which I clearly described and photographed that had a defect.  Price was appropriately applied to the item based on the condition.  Buyer gets item and claims the repair came apart.  I say fine no problem if your not happy I will refund your money just mail it back.  (First class shipping is $2.50).  She demands money back prior to shipping it back.  I take that as red flag and politely respond that I need the item back prior to refunding and that is how most businesses work.  In the back of my mind, knowing that her kid probably mis handled the item I am still willing to take item back.

  She files a Buyer Protection case "not as described" because she wants her money back in order to buy another costume before Halloween.  I was so upset I called ebay last night because I feel that is a bully move on her part and they agreed that I'm not at fault and the outcome would probably require her to return item for the refund which I had already agreed to give her.

I wake up this morning and low and behold they refunded the money for the item to the buyer and do not find me at fault.

I'm not out of any money and neither is she. 

Now this really upsets me because even though this looks like a win win situation what message is it giving the buyer? 

If Ebay coddles the buyer she will surely do this again. 

If Ebay pays for the item who really pays for it?  We the sellers pay for it through higher fees!   It was not that much money but it is teaching the buyer to bully and or scam sellers and not follow normal business practices which I was more than glad to follow had she been told to return the item like anyone else would have had to do. 

I have on occasion, to keep a customer happy, issued refunds without return when I felt the buyer was right and being honest but in this case I was being bullied by the buyer to refund immediatly without the opportunity to see the item and felt she probably was not going to return the item.  She got her way so she will probably do it again and again.  Watch out Christmas is just around the corner and if more people find out how easy Ebay is with this policy I can see many many scammers getting on this bandwagon to put presents under their trees.