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Last Post Nov 5, 2009 7:42 AM by: layae
Replies: 9
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layae
Posts: 6

Won an item, got the email, now item cannot be found

Nov 4, 2009 12:10 AM
I won an item via the BIN option. I got the email that said I won but when I tried to pay, I get an item not found message. What's up with that?

How do I pay for my item and get it shipped to me? I can't contact the seller because eBay says I have no open transaction with him even though I do.

Any help would be appreciated...
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mainelymomsmoney
Posts: 314
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Re: Won an item, got the email, now item cannot be found

Nov 4, 2009 4:42 AM
Why can't you reach the seller? You do not need an open transaction to contact another ebayer, not sure why you can't reach him. I reach other ebayer's with questions all the time. Need more info to offer any suggestions.
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virtualwhimsy
Posts: 26,292
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Re: Won an item, got the email, now item cannot be found

Nov 4, 2009 5:25 AM
It sounds like ebay pulled the auction - and if that is the case - you do not want to pay for it.



Someone pass me an explanation and a tanq on the rocks please.
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layae
Posts: 6
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Re: Won an item, got the email, now item cannot be found

Nov 4, 2009 5:35 PM
What do you mean eBay pulled the auction?

How could they have pulled the auction when I already got the email that said I won?

It sounds like ebay pulled the auction - and if that is the case - you do not want to pay for it.
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layae
Posts: 6
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Re: Won an item, got the email, now item cannot be found

Nov 4, 2009 5:36 PM
Hi! When I click on contact seller, I get a message that says:

The form is not available at this time.
You are attempting to communicate about an invalid item.

Why can't you reach the seller? You do not need an open transaction to contact another ebayer, not sure why you can't reach him. I reach other ebayer's with questions all the time. Need more info to offer any suggestions.
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layae
Posts: 6
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Re: Won an item, got the email, now item cannot be found

Nov 4, 2009 5:38 PM
I also get this:

We have determined you are trying to contact an eBay member with whom you are not currently involved in an open transaction. For the protection of the eBay community, we sometimes block these types of communication. To prevent this occurrence from happening in the future, we recommend the following:


If you are a seller, respond to all bidder questions before the auction ends.

If you are trying to contact the seller of an item that has not yet ended go to the item page and click the “Ask seller a question” link.

If you are the winning buyer of an item go to your My eBay page under the items I’ve Won section. Click the action drop down menu and choose the “contact seller” action.

If you are a seller trying to contact your winning buyer, go to My eBay and under the Items I’ve Sold section, click the action drop down menu. Choose the “contact buyer” action.

Reply to seller/bidder through personal email provider (if the sender has not hidden their email address).

Thank you for your understanding.

Why can't you reach the seller? You do not need an open transaction to contact another ebayer, not sure why you can't reach him. I reach other ebayer's with questions all the time. Need more info to offer any suggestions.
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eeniemeenie09
Posts: 201
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Re: Won an item, got the email, now item cannot be found

Nov 4, 2009 7:16 PM
The listing must have been in a violation of some policy, so ebay deleted the entire thing. It's probably best that you didn't pay for it. The seller may also be no longer registered.
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layae
Posts: 6
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Re: Won an item, got the email, now item cannot be found

Nov 4, 2009 9:37 PM
Is there any way for me to verify that the user no longer exists?

I can still see his profile. Here is the username: thefattestfatmike

And here is the item #: 140356844969

The listing must have been in a violation of some policy, so ebay deleted the entire thing. It's probably best that you didn't pay for it. The seller may also be no longer registered.
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muttlymob
Posts: 5,733
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Re: Won an item, got the email, now item cannot be found

Nov 5, 2009 6:23 AM
The item number no longer exists. eBay has removed the listing because either it or the seller violated some policy. Sometimes they do this after the listing ends, like in your case. Once eBay removes the listing you are under no obligation to complete the transaction and shouldn't try.

The seller is still registered but has nothing currently for sale and no closed listings.

What was the item?
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layae
Posts: 6
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Re: Won an item, got the email, now item cannot be found

Nov 5, 2009 7:42 AM
I wonder what part of the eBay policy was violated.

Damn! Now I have to try looking for a similiar deal...

It was a broken iPhone 3Gs.

The item number no longer exists. eBay has removed the listing because either it or the seller violated some policy. Sometimes they do this after the listing ends, like in your case. Once eBay removes the listing you are under no obligation to complete the transaction and shouldn't try.

The seller is still registered but has nothing currently for sale and no closed listings.

What was the item?
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