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Last Post Nov 14, 2009 1:14 AM by: hollir3
Replies: 4
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gutterhanger2000
Posts: 536

why can't ebayers keep current email addresses, shipping addresses????

Nov 6, 2009 11:31 PM
I have been hit with a rash of ebayers who have
improper email addresses
wrong phone numbers
wrong shipping address

why can't these idiots keep their info correct?????

I have been trying to contact a buyer for past 40 days....email is no good, phone # is no good
he finally contacts me today wondering why the delay?? well DAH!
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redbud_farm
Posts: 13,040
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Re: why can't ebayers keep current email addresses, shipping addresses????

Nov 7, 2009 11:08 AM
eBay doesn't care .

shoot after 4 days i'd auto file the nonpaying bidder complaint and forget them. 40 days is way too long.

We may walk a different path , but may be headed to the same place. So walk with me awhile when our paths cross. let's ease each other's load.
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papasteeze
Posts: 6
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Re: why can't ebayers keep current email addresses, shipping addresses????

Nov 9, 2009 8:03 AM
My physical shipping address has nothing to do with my billing address (PO Box). There is no way that I can find to get a verified shipping address that does not correspond with the billing address.
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jocknpam
Posts: 1
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Re: why can't ebayers keep current email addresses, shipping addresses????

Nov 10, 2009 8:14 AM
I can tell you at least one reason for wrong shipping addresses:

Ebay recently automatically changed my shipping address and I can't get the system to change it back to the correct one!

I live where there is not mail service to my street address. I use a PO Box for USPS, and my street address for UPS, Fedex, etc. USPS requires that the mailing address be the lowest line before the city/state/zip line. Ebay's new programming will not let me put it there.

I need to have both addresses shown because many sellers do not disclose what method they will use for shipping. I always include a note in my Paypal payment that indicates which address to use with which method, and almost always the seller sees that and sends it to the proper address.

There is a message on my address correction that says that the address I use does not match USPS records. DUH! USPS does not recognize my street address, and I need to list it for the other delivery methods. This is a case where the software is "smarter" than us humans. Garbage in - Garbage out.

Ebay - let us correct our addresses! Your software sucks!

As for email and phone numbers, Ebay should set up a system where sellers report contact problems. Ebay would then make the buyer update their contact information the next time they log in - no login until the information is refreshed. That would help your situation.
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hollir3
Posts: 1
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Re: why can't ebayers keep current email addresses, shipping addresses????

Nov 14, 2009 1:14 AM
Here's another reason.
I live in the Faroe Island, but Faroe Island does not exist in Ebay. I have to register as Denmark. Most mail are coming in from Denmark, and the cost is normally the same, but not when we are talking DHL (one purchase was returned to sender yesterday, reason ? : The adress should be Faroe Island, not Denmark, !!! #?+&%
I have tried to get in contact with Ebay regardin this, but it seems impossible. Can anyone help ??
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