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does ebay and paypal reimburse fees if an item is returned?

Original Post

keriannes_kloset (680

)

(1 of 15)

does ebay and paypal reimburse fees if an item is returned?

Jun 15, 2012 12:48 AM

I would hope they do but Im finding out things every day that just shock me!

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does ebay and paypal reimburse fees if an item is returned?

(14 Replies / 990 Views)

keriannes_kloset (680

)

does ebay and paypal reimburse fees if an item is returned?

Jun 15, 2012 12:48 AM

I would hope they do but Im finding out things every day that just shock me!

Last Post

Aug 7, 2012 07:12 PM

by ms.rodriguez* (19

) View Listings

couldabeenworse (225

)

(1 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Jun 15, 2012 07:25 AM

PayPal automatically refunds the % fee IF the seller properly uses the 'refund payment" link within 60 days of the transaction. They keep the .30 Transaction Fee.

eBay credits the Final Value Fees IF the seller refunds in full, requests the credit, AND the buyer agrees. Any listing fees are not credited. The credit may not come until the next billing period, so you may end up paying the fees one month and getting credit the next.

) View Listings

(2 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Jun 15, 2012 10:58 AM

How do you request the credit?

the_pisces_all (Private) View Listings

(3 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Jun 17, 2012 09:09 PM

You click the "Customer Support" link at the top of every ebay page, type in "How do I request a Final Value Fee credit?" and follow the instructions...

The Pisces All - and videotapes most of it!!!

) View Listings

(4 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Jun 19, 2012 09:17 PM

So then the process would go as follows, 1) receive returned item, 2) issue full refund via pay pal, 3) send "cancel transaction" request in resolution center, 4) buyer agrees and then I would receive FVF credit? Is that correct or is there something I am missing?

keriannes_kloset (680

)

(5 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Jun 20, 2012 12:00 AM

im righ tthere with ya aneliz. Im trying to figure this out myself.

avamac410 (2771

)

(6 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Jun 20, 2012 09:56 PM

keriannes_kloset wrote:

I would hope they do but Im finding out things every day that just shock me!

Correct!

sandyshoresvirtual.. (2227

)

(7 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Jun 22, 2012 04:53 AM

aneliz35 wrote:

So then the process would go as follows, 1) receive returned item, 2) issue full refund via pay pal, 3) send "cancel transaction" request in resolution center, 4) buyer agrees and then I would receive FVF credit? Is that correct or is there something I am missing?

That's correct. You may want to let the buyer know they will be getting an eBay message asking them to agree to the cancellation and encourage them to press the "agree" button so you can close out this transaction for your records. If they don't press the button on the message they get that they "agree", then you don't get the FVFs back. If a buyer is pissed they had to pay the return shipping they may not agree to that email - some know that not agreeing will cost you money as then you don't get your FVFs back. Some may not agree because they think they can't leave feedback if they agree to cancel.

traderjac (3959

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(8 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Aug 7, 2012 11:17 AM

If the buyer requests a return for their confusion as they stated in my case and I refund in full except for return shipping, why should they then have to agree to cancel the transaction so I can get my fees reimbursed. The fees are around $20 which is a lot of money for me to be at the buyer's mercy. He's the one that requested the refund. As far as buyer paying the return shipping, that is eBay's policy. Are you seriously saying that I may not get my fees back based on the buyer's mood??

couldabeenworse (225

)

(9 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Aug 7, 2012 01:00 PM

If the buyer requests a return for their confusion as they stated in my case and I refund in full except for return shipping, why should they then have to agree to cancel the transaction so I can get my fees reimbursed.

eBay really doesn't need to refund fees at all: they did their job. They do so to encourage sellers to work things out to the buyer's satisfaction.

traderjac (3959

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(10 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Aug 7, 2012 01:12 PM

What does that mean, eBay did their job??? What about me doing my job to the letter. PayPal gave me a refund, what makes eBay so different. What difference does it make if the buyer decides to cancel the transaction or not to cancel as far as eBay doing their job goes in reference to my getting my fees back??Explain better because eBay doing their job really is not a very good answer.

traderjac (3959

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(11 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Aug 7, 2012 01:15 PM

Oh, and why wouldn't the buyer be satisfied? He is the one that made the mistake, not me. I clearly described the item in detail, and he didn't read it. I accepted his request for return and refunded him promptly. Why wouldn't he be satisfied with my service?? Again, does it boil down to his mood or personality?

couldabeenworse (225

)

(12 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Aug 7, 2012 02:35 PM

What does that mean, eBay did their job???

eBay is primarily an advertising platform, like newspapers, radio, tv, etc - none of which refund their fees if a sale falls through.

clay05clay (3) View Listings

(13 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Aug 7, 2012 03:41 PM

Re: does ebay and paypal reimburse fees if an item is returned? Aug 7, 2012 02:35 PM Reply | Report Abuse

What does that mean, eBay did their job???

eBay is primarily an advertising platform, like newspapers, radio, tv, etc - none of which refund their fees if a sale falls through.

*******

No, the above comment is not true. ebay is not an advertising platform and "like" the newspaper, etc. If you mean that the "insertion fee" is not refundable, I believe that is true. However, you do not have to pay it again to relist....I think. I could be wrong about the insertion fee for relisting.

It is lame that you have to ask for your final value fees to be credited back.....even more lame that you get charged shipping fees. However, ebay is what it is. It is Not the news paper or like other sources.....

It does rent space for Google ads. Maybe that is what you meant to say.

Ebay is testing "managed returns." In the future, the buyer will click for the return, etc. You will get your fees credited back without having to ask the buyer. If you refund them, etc.

You can also charge a restocking fee. With all the fees ebay charges, you have to charge a restocking fee to get around having to charge the high shipping they are pushing for with all the fees on shiping. I think they call it the "free shipping program" jmo

ebay is what it is.

ms.rodriguez* (19

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(14 of 14)

Re: does ebay and paypal reimburse fees if an item is returned?

Aug 7, 2012 07:12 PM

Think of ebay as a big fat pig that is never satisfied. The more it eats ,the more it wants.

Sometimes, bidders are real bast##ds and they will not agree to refund so that you get stuck with the fees. Some don't understand. Anyway, if this is what happens in this case, please CALL ebay. KEep calling and eventually someone will agree to refund you . Once you file for the credit of the final value fees, the bidder has 7 days to respond. If they don't respond, you will automatically win .

So you need to file for the credit. IF the person clicks REFUSES TO cancel the deal, then you call Ebay.

Keep calling them. I drove one particular rep crazy . I told them that the more I called, the more money I was going to cost Ebay. I got my refund. It was less than 2bucks but I will spend all day on the phone to prevent ebay from making an extra money out of me...