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Help on handling return issue (buyer's remorse)
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Help on handling return issue (buyer's remorse)

Original Post
tian3632 (156 ) View Listings
tian3632
(1 of 3)
Help on handling return issue (buyer's remorse)
Jul 27, 2012 12:48 PM

I sold a cell phone.  Now the buyer wants to return it and claims he hasn't opened it.  The listing stated not returns.  The only reason buyer has given me is he can't use it.  But not exactly why.

 

I'm not sure what to do. Any help is appreciated.

 

Thanks!
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Help on handling return issue (buyer's remorse)

(2 Replies / 341 Views)
tian3632 (156 ) View Listings
tian3632
Help on handling return issue (buyer's remorse)
Jul 27, 2012 12:48 PM

I sold a cell phone.  Now the buyer wants to return it and claims he hasn't opened it.  The listing stated not returns.  The only reason buyer has given me is he can't use it.  But not exactly why.

 

I'm not sure what to do. Any help is appreciated.

 

Thanks!
Last Post
Aug 3, 2012 09:18 AM
by john.galt (50 ) View Listings
harleyblue63 (352 ) View Listings
harleyblue63
(1 of 2)
Re: Help on handling return issue (buyer's remorse)
Aug 3, 2012 01:34 AM
tian3632 wrote:

I sold a cell phone.  Now the buyer wants to return it and claims he hasn't opened it.  The listing stated not returns.  The only reason buyer has given me is he can't use it.  But not exactly why.

 

I'm not sure what to do. Any help is appreciated.

 

Thanks!

 

 

So sorry no one has answered you.  A no return policy is basically worthless on Ebay.  You need to tell the buyer to return the item and to be sure and use DC.  Once you receive it and have examined everything, you will then refund his original purchase price & original shipping cost.  It is his responsibility to pay to return it, but if you make him do this he will probably end up leaving neg FB.  Of course, there is the chance he will do that anyway.

 

The reason a no return policy doesn't work on Ebay is because the buyer can file a SNAD claim against you and Ebay will rule in his favor, make him send it back and make you refund.  It's best to handle it yourself.   Good luck.
john.galt (50 ) View Listings
john.galt
(2 of 2)
Re: Help on handling return issue (buyer's remorse)
Aug 3, 2012 09:18 AM

You are better off accepting the return now, rather than being forced to accept the return after the buyer opens a "buyer protection" case against you.

 

Tell the buyer "Return the item for a refund."

 

If they haven't opened it, I would probably refund the purchase price, but not the shipping to the buyer. If the item hasn't been opened, and the buyer just failed to check coverage maps before they bought the item, that's really not your issue. You might include a link to the carrier's coverage map (opening in a new window) in your listings for cell phones in the future.

 

The buyer can get a refund for price + shipping if they open a buyer protection case.

 

If  you refund the full purchase price without refunding the buyer's shipping, the buyer might still open a case and try to get their shipping back. It's much more difficult for the buyer to do that. They can still leave feedback and DSR's, though. So if they haven't left you a positive FB yet, you might want to refund in full. It's your call unless/until they open a buyer protection case against you.


You lock in your profit (or loss) when you buy the item.
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