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I opened eBay case, it's closed. Was refunded, but do i return item?
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I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 11, 2012 10:11 AM
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Hey yall. I got a different kind of problem here...
Long story short:
I received an item SNAD (had actual evidence of such). Before opening a case, I tried reasoning with the seller via eBay messages---he did not comply.
I opened a case against him and tried to work it out with him there (I did not escalate it to eBay just yet):
I send him one last response requesting him to pay return shipping and refund me (July 9, 2012 at 10:27 AM). He does not respond as promptly. So, on July 10, 2012 at 11:10 PM the seller responds stating something like "buyer is king" and asks how much the return is. LESS THAN THE 24hrs THAT A RESPONSE IS EXPECTED (July 11, 2012 at 8:59 AM) the case goes like this:"The seller has issued a full refund of $XXX to your PayPal account and the case is closed." And the details state: "A full refund of $XXX was issued on Jul 11, 2012. The refund includes the purchase price plus original shipping and was issued to the same payment method you used to pay for the item. Please log in to PayPal and view the History page if you don't see it in your PayPal balance."
I did not get a chance to respond to him (I was busy with a real life outside of eBay...GASP)!!! The money is already back in my PayPal account and is marked as "completed". I never agreed to anything just yet and I did not have a chance to respond to the seller (unless eBay made him refund me or eBay did the refunding). There are no other details that say the item must be returned though, right? Do I have to return the item now that the case is closed and I am refunded? What's weird is I thought that a case would be opened fer atleast 30 days and both sides had to come to an agreement.
Advice? Thanks!
Yall can't have muh flag.
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(72 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 04:47 AM
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bluecarcar2006 wrote:
GOOD NEWS (well, for me anyway!) I received a message from CS and it contained a link to a pre-paid shipping label.
That is indeed good news bluecar! This will be counted against the seller, not you. eBay is out money on that label because the seller is refusing to pay your return shipping on an item the seller did not describe right. It is obvious that eBay is siding with buyers that they shouldn't be out any money on an item not as described. This is evident by them sending you that first note and not asking for the item to be returned, and also by them sending you a prepaid label to send the item back. eBay doesn't expect buyers to know all the rules, but they do expect sellers to know all the rules and be good sellers.
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(73 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 05:18 AM
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As is the normal~~ebay customer support gave her the wrong info when they told her nothing more was expected of her. She had failed to return the item to the seller as she was instructed to do in the dispute. The seller jumped the gun by refunding when ebay instructed him to refund immediately~~not knowing they meant refund immediately UPON RETURN of the item. When the seller informed ebay he had NEVER received the return ebay ordered her to return the item and told her it was HER respnsibility for return shipping. She still refused. Ebay had to instruct her a 3rd time to return the item and sent her the free label to do so~~they sent it to make sure the seller would get his item back, not because they didn't think the buyer should have to pay return shipping. They had already told her the 2nd time she was responsible for the return charges.
What will be counted aginst the seller?? Will he get a strike for refunding the buyer BEFORE even getting the item back? Will he get a strike for not paying the buyer IN ADVANCE for return shipping?? Buyers are required to pay return shipping and IF the seller sees the item as not described properly, broken, etc. they CAN refund the buyer for return shipping. They are NOT required to send the buyer money to be able to ship the item back.
"This is evident by them sending you the 1st note and not asking for the item to be returned". She was instructed in the dispute to return the item. Some flunky at CS told her since she had her refund she wasn't expected to do anything else~~the case was closed. THE 1ST NOTE told her to return the item and that SHE was responsible for the return shipping which is correct~~the seller has the option of refunding the return shipping UPON INSPECTION OF THE ITEM UPON RETURN TO THE SELLERS HANDS.
I don't understand where all of you get the idea the buyer doesn't have to return an item UNLESS the seller sends them money up front for shipping charges. Sellers have the option to refund the shipping once they have inspected the return and deem it to have not been acurately described, not be in working condition, broken, etc. and NOT be a buyers remorse return. They need to make sure it is returned to them in the same condition as sent, it is actually the same item they sent, they aren't getting a box of rocks or an empty box returned to them, etc.. Upon checking the condition and verification of it being the item they sent to the buyer they have the option to refund the buyer. UNTIL that time the buyer is out of pocket the return shipping.
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(74 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 05:22 AM
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BTW~~ebay isn't out the money for the return label sent to the buyer. We sellers pay for that label when they find they are losing money and we sellers get a rate increase to pay for all their FREE handouts to obstinate buyers.
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(75 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 05:36 AM
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Thanks, sandyshores. I think you are exactly right about this. Also, something I noticed on the return label I received - the address was totally different from the label I had peeled off of the original box the item was shipped in. There were no other labels on the original box, so this tells me that the item had been drop-shipped. I buy drop-shipped items all the time and never had a problem, but I found it interesting that the seller was so rude about the whole thing when they weren't the ones who shipped it to begin with! Of course I'm sure the manufacturer charged them a certain amount for shipping, but to make such a fuss over an item that they themselves did not see or ship, that's just too much. I have not left feedback and know I have to be careful how I word it, but I DO NOT want another buyer going through the same thing with this seller.
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(76 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 05:48 AM
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I'm sure you don't need to worry about warning others~~most buyers are more aware of ebay policies.
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(77 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 05:59 AM
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kattinsanity: I think most sellers are more aware of eBay's policies AND THEIR OWN before they start commenting! LOL
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(78 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 06:21 AM
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Buyers aren't expected to know as much as sellers. They buy something and expect it to be what was described. If it isn't, they expect to return it and not be out any money. It's as simple as that. I have no sympathy for sellers that don't describe items right.... I get my share of those as a buyer and it is getting worse on eBay lately. I have even had to start sending this message to sellers after every item I purchase:
You stated your item had no chips or cracks. Before I pay can you please reinspect the item to ensure it is as described? Not saying you don't inspect your items good but I have received items in the past not as described and it's a hassle for both buyer and seller to have to return an item after it's sent.
And you know, the sorry thing about it is that some come back with "oh, I missed a couple chips" and "do you still want the item". DUH... no I don't. They cancel the transaction and 50% of them relist it with the EXACT SAME DESCRIPTION.
It's no wonder buyers are getting upset with returning things.
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(79 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 06:22 AM
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I think your 62 feedback speaks for itself. You don't even know what a drop shipped item looks like.
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(80 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 06:32 AM
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Buyers aren't expected to know seller policies but they are required to know BUYER POLICIES. Just as bluecar THINKS the seller should have sent money up front for the return of the item it is completly WRONG. A seller MAY refund upon the return of the item after inspection BUT it is the buyers responsibility to ship it at their expense. IF they have altered or damaged the item and don't have a legit claim for a refund of return shipping most won't return it knowing it will NOT be refunded.
If a buyer is allowed to claim stupidity of buyer policies, why shouldn't sellers be able to claim the same stupidity? A buyer is suppose to be clear on both ebay policies and sellers TOS before ever hitting that "place bid" button. It's also in a buyers best interest ot know the policies of how they lose their buyer protection when they start playing games against ebays policies.
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(81 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 06:35 AM
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sandy~~you DO also understand you need to ask questions BEFORE you bid or win an item?? The time to ask the seller to reinspect the item for damage is NOT before you pay but IS before you place a bid. BUYER POLICY. Maybe you and bluecar can study up together??
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(82 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 07:04 AM
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kattinsanity wrote:
sandy~~you DO also understand you need to ask questions BEFORE you bid or win an item?? The time to ask the seller to reinspect the item for damage is NOT before you pay but IS before you place a bid. BUYER POLICY. Maybe you and bluecar can study up together??
I have an extensive watch list, and I use sniper. Bet me if I will be asking every seller for every item I think I may want to bid on if they have lied in their description.
I take MY time after I win to ask the seller to reinspect before they ship. Do I like taking my time to do this, no. But now I receive items in the conditon in which I thought they were and I don't have to do any returns. Better for me and better for the seller.
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(83 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 07:05 AM
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kattinsanity wrote:
Buyers aren't expected to know seller policies but they are required to know BUYER POLICIES. If a buyer is allowed to claim stupidity of buyer policies, why shouldn't sellers be able to claim the same stupidity?
Because buyers are always right!
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(84 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 07:10 AM
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Kattin, this thread is becoming just a space for you and I to argue. As with everything, people will always have different opionions. I think we have argued it to death so I'm going to unsubscribe to this thread now. If you want to continue talking to me, contact me thru eBay messages.
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(85 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 07:18 AM
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kattinsanity: I have to wonder WHY you are bringing up my feedback??? It's 100%. What are you trying to say or imply?
Also, you need to lookup the definition of drop shipping.
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(86 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 07:23 AM
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After further thought, I'm unsubscribing too because I really DO NOT CARE what kattinsanity "Thinks" or has to "Say" - about ANYTHING!!!
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(87 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 08:36 AM
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kattinsanity wrote:
I think your 62 feedback speaks for itself. You don't even know what a drop shipped item looks like.
How in the world would you know the person in question would only have a total of 62 eBay feedbacks?
How?
Psychic?
Almost daily I dine at
Jack in the Box
Once a week at the
China Buffet
Once a week at
Hometown Buffet
A George Jones song
"What my woman can't do can't be done"
"I am watching you"
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(88 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 09:04 AM
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She had failed to return the item to the seller as she was instructed to do in the dispute.
Oh fer cryin out loud....
There was never any such instruction in the dispute.
I don't understand where all of you get the idea the buyer doesn't have to return an item UNLESS the seller sends them money up front for shipping charges.
The Uniform Commercial Code would be a good place to start.
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(89 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 09:06 AM
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ebay isn't out the money for the return label sent to the buyer. We sellers pay for that label
I'd agree that only lousy sellers should pay the higher fees, but eBay hasn't been very successful in identifying them yet.
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(90 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 19, 2012 09:08 AM
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why shouldn't sellers be able to claim the same stupidity?
Now there's a business model for you....
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(91 of 91)
Re: I opened eBay case, it's closed. Was refunded, but do i return item?
Jul 21, 2012 01:33 AM
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The case this thread was directly about was obviously an area that ebay needs to close up, otherwise buyers can get shafted by sellers with SNAD listings and having to pay return shipping with the only recourse being a bad feedback left.
I understand ebay is addressing this.
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