I sold a new cell phone at the end of April. I recently got a message from the buyer stating the phone had a picture on it. I had this phone to sell because I received multiple phones from AT&T.  They may have tried to transfer my info to the phone but I never used the phone.

Then I get another message stating: "the phone is really bad at getting service no matter where I am at so if you could just please tell me why and how to fix it I would be happy"  I explained that I don't know why they're having problems with it because it's new.  I also suggested that they get with their service carrier to troubleshoot the problem.  I got a response back stating that their old phone & the rest of the phones have no problem with service.

I don't understand why they waited almost 2 months later to contact me about this.  My posting for this item showed; All Sales are Final, so please ask any questions thru eBay before purchasing this item. How would you handle this situation?