Skip to main content
eBay

Return shipping reimbursement

(1 of 10)
Return shipping reimbursement
Jul 25, 2012 10:05 PM

Okay, here's the story. I buy an item on ebay, seller takes 3 days after I pay before they send. They finally do, but it's a 100% completely different item than purchased. TOTALLY different, no relation at all, even made by different companies in different decades! Now, I have to pay to return this item which I did NOT purchase to get my original refund, but that will only cover the amount I paid to buy the items I never received. Since this other item is significantly heavy, it's going to cost me like $20 to return it, and when I get my original money back, I'll still be out the $20 for returning this item. Am I just out $20? Did I just poop out $20 that I'll never see again?? Did I really just pay $20 to get screwed over by a seller?? Should I send it back, or just keep pushing paypal to give a 100% refund? I really don't want to spend so much to get NOTHING!! This item I have now is NO WHERE close to being related to what I thought I had won.

Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription

eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.

Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to find the best Store option for you! Watch this tutorial to learn how.

*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.

Return shipping reimbursement

(9 Replies / 395 Views)
Return shipping reimbursement
Jul 25, 2012 10:05 PM

Okay, here's the story. I buy an item on ebay, seller takes 3 days after I pay before they send. They finally do, but it's a 100% completely different item than purchased. TOTALLY different, no relation at all, even made by different companies in different decades! Now, I have to pay to return this item which I did NOT purchase to get my original refund, but that will only cover the amount I paid to buy the items I never received. Since this other item is significantly heavy, it's going to cost me like $20 to return it, and when I get my original money back, I'll still be out the $20 for returning this item. Am I just out $20? Did I just poop out $20 that I'll never see again?? Did I really just pay $20 to get screwed over by a seller?? Should I send it back, or just keep pushing paypal to give a 100% refund? I really don't want to spend so much to get NOTHING!! This item I have now is NO WHERE close to being related to what I thought I had won.

Last Post
by eosrebelxt (0) View Listings
(1 of 9)
Re: Return shipping reimbursement
Jul 26, 2012 04:24 AM

You can file a SNAD dispute but you will have to return the item to the seller BEFORE ebay will refund you.  You will have to prove through tracking (DC) that the seller received the item back. 

 

Ebay can not refund you more than the amount you paid the seller.  IF the seller is nice he will refund your return shipping to you but he is NOT required to do so. 

 

You can always list the item yourself and  sell it to get your $$ back.  Research the value of the item you received~~it may very well be worth more than you paid.  That way you won't have to be out of pocket the return shipping.

(2 of 9)
Re: Return shipping reimbursement
Jul 26, 2012 04:27 AM

You can file a SNAD dispute but you will have to return the item to the seller BEFORE ebay will refund you.  You will have to prove through tracking (DC) that the seller received the item back. 

 

Ebay can not refund you more than the amount you paid the seller.  IF the seller is nice he will refund your return shipping to you but he is NOT required to do so. 

 

You can always list the item yourself and  sell it to get your $$ back.  Research the value of the item you received~~it may very well be worth more than you paid.  That way you won't have to be out of pocket the return shipping.

(3 of 9)
Re: Return shipping reimbursement
Jul 26, 2012 04:59 AM

seller takes 3 days after I pay before they send

 

That doesn't sound the least bit unreasonable - did the auction have a timeframe listed for shipping?

 

As for return shipping - that's always been on the buyer.

 

A good seller will reimburse return shipping when it was their error - and those that do not - usually pay for it in feedback.



You have the right to remain silent. Anything you say will be misquoted, then used against you.

(4 of 9)
Re: Return shipping reimbursement
Jul 26, 2012 05:42 AM

As kattinsanity says, file a Significantly Not As Described dispute through eBay. In your messages with the seller explain what is wrong with the item you received and also express your displeasure about paying the shipping back. If they do agree to pay for the return shipping be sure they have provided you with funds or a shipping label before you return it. There is no way to force them to follow through on their promise of return shipping after the fact.

 

After you've filed the dispute and the seller tells you that they will not pay return shipping you can also call eBay and explain the unfairness of having to pay return shipping. They will sometimes provide a shipping label for you and eBay picks up the tab.

(5 of 9)
Re: Return shipping reimbursement
Jul 27, 2012 05:27 AM

Really, when the description said the shipping would be within 1 business day of receiving payment, which cleared instantly on paypal due to having available balance, and 3 business days later, it finally is received by the post office?? If you take that long to ship your items out, I NEVER want to EVER buy anything from you!!

(6 of 9)
Re: Return shipping reimbursement
Jul 27, 2012 05:31 AM

Well, the post office took it back and said they'd send right to the sender. I guess it was taken back, because I didn't really open it, as I could tell this was NOT the items I purchased, without opening the box at all. Now, the seller declined refund, and I don't know if they're sending the items or not, as they said on ebay messages that they still had the items there, but on paypal, which I can't tell was sent before or after given this whole time zone difference, left a comment saying they weren't going to refund, and wanted me to send the items on to the winner of another auction for them. I didn't get any message from them before I went to the post office to return these things, and this whole ordeal has made me NOT want to ever deal with this person again!! They'll be VERY lucky if I don't leave them a negative rating for all this!!

(7 of 9)
Re: Return shipping reimbursement
Jul 27, 2012 07:48 AM

How could you possibly know that it is a "TOTALLY different" item than what you purchased if you didn't open the package?

 

 


THIS IS MY SIGNATURE: Is it off topic?

(8 of 9)
Re: Return shipping reimbursement
Jul 27, 2012 03:21 PM

How could you possibly know that it is a "TOTALLY different" item than what you purchased if you didn't open the package?

 

 

 

Probably by the size of the box.

(9 of 9)
Re: Return shipping reimbursement
Jul 28, 2012 10:12 PM

Very odd. In your original post you say...

 

"even made by different companies in different decades"

 

In your last post you say...

 

"I guess it was taken back, because I didn't really open it, as I could tell this was NOT the items I purchased, without opening the box at all"

 

So how in the world did you determine they were made in different decades if you never opened the box?

To the top