I have a buyer who wants to return an item and has agreed to the return policy, but....she did not use the return option and instead is sending back thru the old method of sending and refund via agree to cancel transaction.
I feel she should have used the RGA so she can be tracked by ebay on her actual return status.
In her correspondence via email when she realized she would pay a restocking fee she ended her email with a (((. Which is a slight suggestion of negative feedback to come.
What to do now?