ebay gave some suggestion on taking returns but did not limit the seller to the suggestion

They didn't say sellers couldn't state "Returns accepted only if you are the Queen of England", either.

Did ebay make a mistake?

eBay makes a fool of itself regularly.

if ebay wanted returns to be handled one way they would not of given the box to state your conditions in.

If they wanted sellers to just pretend to have a 14 day return policy, there is no point in requiring sellers to accept it.

Customers are not stupid- they will read the return policy of your listing

I have no doubt that no matter how ebay handles this, we will see MANY sellers complain on this board that sellers didn't read the whole policy.

Under couldabeenworse seller's ID they state in their listings:

Nonsense.

lovetoshop6100 wrote:

thank you Sandyshoresvirtual~i thought is was something like that-thanks for sharing

couldabeenworse sellers information

 

I was joking!  I haven't a clue what's in their listings... but I always think those hiding their IDs are the worse offenders of policy. 

I list quite a few books and do not offer any return policy. In 14 days a buyer can read a book or use it for reference. They can then return it for a refund!!! I wish to sell books, not act as a library or book rental.

crawdaddygolf wrote:

What the heck are my options??!!!   I have in my return policy the item cannot be used (golf clubs refinished) other than that i return for any or no reason at all.   Now i have a buyer who says the shafts are not "stiff" which i have confirmed before i listed.  Ebay has decided in the favor of the buyer (even though he admits to playing golf with these "new" clubs!)    I have my return policy stating this and also again in the item discription yet ebay wants the buyer to send them back to me!

So does this mean i can buy something from a seller;  beat the crap out of it and send it back for a refund?!  ARE YOU KIDDING ME!!  What planet are they from.  I buy the clubs off ebay and they make money.  I refinish them and sell them on ebay and they make money; and now they want to tell me that i have to give a refund to someone who is new to ebay and may never buy something again;  but i pay anywhere from 100 to 300+ per month in invoices and they are ok with pissing me off and leaving ebay??!!

Someone please give me some encouragement and tell me how to deal with these folks?

Crawdaddy, is that the titleist set?  Your pictures are wonderful and you state both in your listing and in your return policy under Payment and Shipping the item cannot be used.  Did he mean the "flex" when he said the shaft wasn't stiff?  If I remember right there are five generally used ratings for shaft flex: Extra Stiff, Stiff, Regular, Senior and Ladies... and they are denoted by letters.  I had to have a golf pro watch my swing, measure my swing speed, and watch the flight of my ball to tell me what flex I needed when I bought my clubs (which was YEARS ago).  But I remember that because my dad told me the flex was really important and he told me to be sure when I bought clubs to have a pro suggest what flex I would need.  I can't remember tho if that flex was noted on the club or that different manufacturers were suggested for different flexes!  But I guess the point I'm trying to make is that if the buyer was complaining they were not the proper flex for him, it was the BUYERS fault for not asking questions or knowing what the heck he was buying.  Which would fall under a "changed mind" and if he files an Item Not as Described for that it is clearly stated that Changed Mind is not covered under an Item Not as Described Dispute. 

Also, I assume the dispute was settled in his favor before you received the item back.  Your pictures were excellent.  If you could show eBay they were not returned in the same condition as when purchased, you would have a good chance of appealing the decision and winning.... ebay may have to eat that $455 and give it back to you since they already took your money and gave it to the buyer.

 I have just sold a dental bridge that I described in perfect detail .

I stated in my listing that I did not know how much actual gold there was or for that matter if it contained any gold  at all.

When the seller sends me a message asking me if there is any gold in the bridge I responded that they maybe only trace amounts or perhaps no gold at all.

Then he tells me that he has been working with metal in the dental field for some time and knows all about it.

So I wonder then why is he asking me this question?

 And so I in messaged him and told him again that I did not know if there was any gold or just a little gold and that maybe if he wants to invest in precious metals he should stick with yellow gold, he should buy a gold testing kit and do research.

He tells me then, that he knows all about it and that I should send the bridge now.....  So I sent it.

That I actually tried to talk him out of buying it is now  annoying me as well because he just messaged  me and told me that he tested the bridge and is returning the bridge because it has no gold!

I then messaged him back and told him, "sorry , but I only accept returns for items not as described.

My question is.   Do I have any recourse other than sending this guy's payment back and excepting the return?? I do not find this situation as a learning experience.  Is this what I can expect in the future?

hi there

ok i´ve had someone who whats to return after 33 days after they have recieved the item, as far as i know they haven´t recieved it damaged or anything. this is the 45 days from when they first payed. they did not contact me until now, i´m not sure what to do.

please help

thanks toni

"Since you have the eBay messages where you told him you didn't know if there was any gold in it, he can't return it as item not as described."

wrong, wrong . wrong.

first a disclaimer like that in a listing violates several ebay policies. you can't disclaim anything in description, it's either gold or it's not.

seller would be best served by refunding as soon as item returned or could be looking at complaints filed also with postal service for fraud.

seems that seller maybe getting a wake up call by this listing

age is a measure of time , wisdom is the measure of how we used that time

tobrown65 wrote:

hi there

ok i´ve had someone who whats to return after 33 days after they have recieved the item, as far as i know they haven´t recieved it damaged or anything. this is the 45 days from when they first payed. they did not contact me until now, i´m not sure what to do.

please help

thanks toni

let it alone, 45 days from payment now , so they can't file a complaint with ebay/pay pal.

i'd not comunicate again unless they do , then a simple "i'm sorry but do to so much time has passed , we can no longer refund".

and go now to your blocked bidder list and block them .

age is a measure of time , wisdom is the measure of how we used that time

For the person who thinks my listing was misleading

You listed non-gold in the scrap gold category and offered a 14 day return policy you don't really have.

I don't believe you intended to deceive anybody, but, yes, those were both misleading.

REAL stores allow you to return within 30 days.  However, they are allowed to look at the item and deterimine whether it's been used or not and if so can deny your refund.  Not Ebay...they DON'T care about us, period.

Try selling lingerie and personal items.... yes they return used, not at all and against any store return. what we walk into victoria secrets buy a nice teddy- oh not as described-opps they have item and didnt return, or file return used. No store i know of excepts returns except ebay makes us- which we are lible and against some laws... so i agree and little john doesnt like his toys- what about mom who's teddy didnt do trick so dad was happy... someONE was happy... me great- one used teddy or panties.. best offer- or out funds and panties.... gotta love still paying the fee's!