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Last Post Jan 23, 2009 2:13 PM by: ezrider327
Replies: 191
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commanderkang
Posts: 89

Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 12, 2008 11:59 PM
The so-called "title and descriptions" search glitch has nothing to do with a "glitch." This is all an intentional action, done by eBay. I searched title only, for two generally used keywords, both words preceded by an attached + to make them required terms, and limited the search to a specific sub-category. By these limitations, I was only seeking a few specific results. The number of results returned was 13. I studied all 13 listings, in detail. Then I verified that all 13 listings also contained the same two keywords in BOTH the title and the description text. I then repeated the search with the "search title and descriptions" checkbox turned on. The number of results was 11. Then I compared both result lists and was not at all surprised at what I found. The only difference between the two lists was that the common-folk's listings were not included in the second search results. Only the PowerSellers' listings were returned the second time around. Only the PowerSellers were getting their listing descriptions read in the search. I have shared my findings with multiple persons, investigating independently, with only my findings as a base pattern for their own methods. All are in agreement that this is not a "glitch" and will attest to the same. We (all persons involved in the investigation) each possess extensive programming backgrounds in ANSI C, C++, Java, Perl, TCL, Borland, Pascal, HTML, Unix, Linux, WinBlowz, you name it, and are very experienced in both writing and maintaining large search engines.

The reason I was prompted to look into this situation was that my own sales began to drop off sharply after I recently rejected an offer from eBay to join their PowerSellers storm troopers. Even my listings' visibility had dropped below those of sellers with much lower status and reputation. My prices were consistently lower, my quality consistently higher, my customers consistently happier, and yet my visibility was consistently dropping. It is still unclear as to whether this is a global search structure modification or simply an added flag for common-folks, such as myself, who decided to reject the PowerSellers' offer. Logic drove me to investigate greed-driven eBay's abuse of its self-proclaimed power. It is an entirely narcissistic creature and as such can be broken by its own emotional frenzies. Greed is pure emotion, i.e.; never knowing when to stop, never having enough. The only emotion I have in this matter is IRE. Since I can't make money here any more, I'm posting all of my findings no matter how it offends eBay. The members deserve the truth and eBay can't do much more to me than they've already done with their tactics, so let them sit and spin...

The scope of this maliscious and perhaps even punitive abuse is so grand that it affects ALL eBay members. My potential (and past) customers are now being directed to sellers with lower quality products, higher prices, and slower shipping, having never even seen my latest listings among their search results. It's not just happening to me, it's happening to you too! This investigation will inevitably lead to another, and yet another, until many of eBay's skeletons are out of the closet. Chances are, their stock values will then take a nosedive, just as my sales did, and eBay will be court ordered into corporate restructuring, allowing a regulatory body to maintain and ensure a fair business platform.
It is unfortunate, but eBay has become a Dictatorship. Members (especially sellers) are merely peasants, being despoiled repeatedly in turn by both the taxing monarchy (eBay) and their collecting police body(PayPal). With rules inside of rule-sets, policies within policy-manuals, in chapters which do not exist in the light of day, and a support system that seems to vanish when the truth would cost them money. eBay believes they know everything and have the right to force everyone to conform to their idea of how better to pay eBay money. eBay cares nothing about anything other than itself and has lost its way. eBay needs to be scrapped and its executives fined for every dime they have, or imprisoned, or BOTH. Yet another Class Action Lawsuit has now taken shape above and perhaps this one will take them down permanently. Now that the truth is available for all to see, in the light of day, its own population can smash the dictatorship. That is how all dictatorships have been crushed in the past. Not with the bang of gunfire, but with a whisper from lips to ear, just before the blade quietly falls.

Knowledge must always be, just as the truth will set you...FREE !
Lookin' out for the folks and heading to the Amazon Marketplace to be treated fairly...
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webpaper
Posts: 1,796
(1 of 191)

Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 3:15 AM
I wonder how long this will stay up. I do agree, and came to the realization some time ago that this is "the American Way". Terrorists do not have to waste time trying to destroy America, we are allowing Greed to do a pretty good job of destruction. Corporate America and the Politicians have done in a few decades what no country or organization has been able to do in two centuries. It's not the Republicans or the Democrats - it's greed on the part of the members of both parties.
Anyone know the answer?
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osmiroid05
Posts: 9
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 5:53 AM
Hi. I'm not quite sure about this. I do have Powerseller status on my selling ID, and two of my items have been affected this week.

I've raised this search issue on the UK boards, and have been contacted by a Pink - who says the problem is being worked on.

It's very frustrating indeed.
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snapmom
Posts: 82
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 7:26 AM
It seems that ebay would be working on this, I have many searches by desc. if I cannot find them, how can I bid.
Ebay (and sellers) have to be losing money on this.
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sonny@ebay.com
Posts: 36
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 11:29 AM
Hi all,

This is indeed a glitch, and is being worked on even as we speak. I do apologize - I know it's frustrating for everyone. Fortunately, it's only happening to a VERY small percentage of random items. If your items have been impacted, please contact Customer Support with the item numbers, and we will be happy to help out.

Warm regards,
Sonny
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commanderkang
Posts: 89
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 1:05 PM
Random items? That's a good one, Sonny. Let me adjust my annunciation to; Mr. eBay Employee, telling us it's nothing to worry about and it's a random glitch. If it's only happening to random items, why is it so easy to use the posted example search method (above) and get the same results no matter whose items they are? Hmmm... Could it be that it is just as stated? It affects ALL of my items, every single one. In fact, if my GF goes to list new items it affects her listings, all of them. Although, there are indeed about two million recent glitches since the "new search experience" was announced, this has nothing to do with a glitch. This has a blatant pattern and Sonny you are not programming literate. If you were, you'd never have posted the tripe you just did because anyone could see through it by simply testing the search. "A very small percentage of random items..." my BUTT! This forum is not the "lack of support and denial forum," it is the member discussion board. So don't come here with the eBay bailout and cover-up story. Speak as a member, not a staffer with the machine. You’re spinning in the wrong place, Sonny, so you go call Customer Support. We've already been there and met with denial and absolutely no "Happy To Help" personnel, since they do not exist. It is affecting ALL items listed by non-PS members and, depending on how recently you might have turned down the PowerSellers, it may be affect you a little more than others. The existing PowerSellers are experiencing a small random glitch in some listings due to their description content. eBay's search is messing up on some of the item description since the members are embedding a few too many script objects into their listings. Once they (the listing PowerSellers) limit their bloat, they will have no more problems. That could have been figured out in an hour if eBay had any brains left in the employee pool. But, all they have is dudes like Sonny, who do whatever it is they do. As for the regular-folks, trying to sell a product and make a few honest dollars, we're just being stomped on and LIED TO all day long by the eBay Money Eating Machine. Sellers are leaving in DROVES! This is not a glitch, it's eBay flexing its muscles once again and hurting the little sellers. You know, the sellers? The ones who have PAID eBay for so long, been ripped off by PayPal for so long, been FORCED to stop accepting checks or other paper payments so that we have to give all the money to eBay! That's right, the little sellers, who have kept eBay in business all these years, who have never been appreciated in ANY WAY, even the PowerSellers get nearly zilch in appreciation for the high dollars they pay to eBay and PayPal. eBay has become a gigantic, money sucking, lie-machine. As for you, Sonny, be sure to smooch that nutcase of a CEO in the morning for me when you nudge each other.
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coralsea1952
Posts: 3
(6 of 191)

Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 1:07 PM
I found this problem both interesting and all too familiar. I just re-listed a very rare Victorian aquarium book yesterday. Today I discovered that anyone doing a more thorough keyword search than "title only" by checking both "titles and descriptions" will never see my listing!

If I search by title only, all my searches find my item by different keywords, etc. but checking "title and description" and running the same searches again makes the listing disappear in every case! Thus is even true if I search by complete listing title! Checking "title and description" results in nothing found!!!

What makes this even more frustrating is that as a re-listing I will not pay a listing fee since there is already one bid. However, my potential customer base has been drastically reduced as can be seen by the number of viewers and I will most likely sell the book for far less than I would have if the search system worked correctly.

How will eBay help those who are already committed to a sale in an artificially constrained customer pool? They collect commissions in any event but the sellers will suffer reduced income at best and no income at worst!
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phist
Posts: 5
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 1:29 PM
The problem is more serious as it affects also international sites. On thursday, I have listed 14 items through ebay.at and 12 of them got affected - they are invisible through description search. As all 12 were in the Stamps category, I have - after reading the above discussion - made a quick check by searching in the Stamps (Briefmarken) category for items located in Austria (assuming that almost all were listed through ebay.at). The result:

regular search - 28515 items
description search - 11660 items

This indicates that approx. 16000 items of 28000 are affected! This is about 60 percent - "a VERY small percentage" indeed.

The worst is that most sellers and buyers are not aware of this and all are losing: sellers money and buyers items, because the problem is not officially announced.

phist
a just quite frustrated ebay veteran (member since 1998)
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snapmom
Posts: 82
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 1:31 PM
NONE of my items for sale are showing up in the detailed search.
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clittlern1
Posts: 1,268
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 3:41 PM
know it's frustrating for everyone.

I hear that word a lot.
What I don't hear is REFUND for poor service.
I heard it once, have yet to see it.
Frustrating.
Nice.
Try taking that to the bank.
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commanderkang
Posts: 89
(10 of 191)

Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 3:54 PM
eBay did not post this in the general or system announcements because it was only stumbled onto by some sellers, as well as diagnosed and evaluated by others, such as myself. eBay can't post this issue as it stands, not until they put a lot of effort into their attempt to cover their tracks and find a way to explain how it was a magical glitch. And "gremlins" do exist, so does the tooth fairy and the easter bunny! If this was a glitch, as they say on the phone, it would have been posted long ago. They have been CAUGHT and they don't like it. They are biased, money sucking megalomaniacs! Oh, and did I mention they are CAUGHT?
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commanderkang
Posts: 89
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 4:39 PM
UPDATE: The research & analysis of this issue has greatly expanded since just yesterday. We've found even more evidence of eBay's cruelty towards the little guys. The information is now being independently evaluated by over 20 persons, now spanning 2 continents, and is producing amazing results. The level of responses, interest, and volunteers of assistance from users via regular email has skyrocketed. I am pleased that even some of my past customers have offered their time and input. I can't tell you how good it makes me feel to see every day folks, like myself, taking such an active part in this investigation. Some of the narrowing results, which point directly to this being "no glitch," are overwhelming. Modifications to inventory results and further analysis have also been expanded. There are now oodles of test listings; most have been camouflaged to keep eBay from seeing our more advanced analysis methods. We now even have a few decoys out there to keep them busy sucking their Java until the end of time, if necessary. Those of you who already have direct email contact with others and myself are encouraged to keep up the good work. I am not going anywhere. I am not relenting in any way whatsoever until eBay has been put in their place and restored fair order to this marketplace. They can flag my account any way they want. I will never fear eBay, or any other corporate monster, for that matter, who would infringe on our right to carry out legitimate business practices. To eBay: 2 words, "Proxy Searches" You're not dealing with geeks, you're dealing with smart people. There's a big difference and it's a big planet, a lot bigger than you. I anticipate some additional (and even entertaining) news later tonight. Everyone sing along... "Class Action, Class Action."
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joekabib
Posts: 26
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 5:39 PM
First, this is my posting ID - I am a powerseller and have been on eBay for over 9 years, buying and selling.

The specific cause of action you want to examine for this, at least in California, is called

Tortious Interference with Prospective Economic Gain

In a nutshell:

If eBay takes an action that interferes with the relationship, or POTENTIAL relationship between a seller and a buyer, this is "interfering with prospective economic gain" or, more simply, making it harder for you to make money as a seller.

This is not normally a problem, but when this is done INTENTIONALLY it becomes what the Legal Beagles call "Tort Actionable."

This, according to my understanding, is Very Significant, since when you use common law torts as causes of action you have a "sky is the limit" claim for Punitive and Exemplary Damages.

I am not a lawyer, so I do not know (off the top of my head) what the provable elements are for this particular cause of action, however this is so very close to a case that I am litigating (as plaintiff) and where I've been told to expect a Very Lucrative out of court settlement offer within days of filing the litigation, that I am very confident that this would be a good starting-point for discussing this with a law firm which specializes in California tort cases, and class action litigation.

If what you claim is happening (and I agree with you that it is happening) can be proven, and taken to class-action status, with a sufficient number of named parties-plaintiff, you could be looking at an "enterprise crippling" judgment for the Plaintiff Class.

I, on the other hand, would not ask the Court for a money award. I would ask the Court for Declaratory Relief at Equity (a permanent injunction) ordering eBay to roll back ALL the changes instituted since January 1, 2005 and a court supervised "quiet period" in which NO CHANGES AT ALL other than those required for software/hardware regular maintenance would be allowed for THREE YEARS to compensatee the Plaintiff Class.

Now THAT would be something worth the fight!!
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commanderkang
Posts: 89
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 5:56 PM
You are absolutely on the right track with your thinking. Speaking only for myself, I am not interested in being paid off in a back room deal to keep my mouth shut and go away. I want nothing from eBay (except maybe some appropriate refunds & punitive damages, paid to EVERY SINGLE SELLER THEY HAVE DONE HARM TO) other than to see a fair marketplace returned to the real owners of eBay, the average sellers! I want the lame rioting of buyers placed under control with equal feedback liability and risk restored to the business transactions. A seller should also be able to decide how they accept payment. What if I am willing to accept a chicken from a poor farmer, will PayPal give me the whole chicken, or keep 7% and give me the rest of the dead chicken?
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cooperbird
Posts: 103
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Description Search "glitch" is NOT a glitch. ALL READ THIS !

Oct 13, 2008 7:27 PM
commanderkang - Thank you for starting this thread. I first encountered this problem in early August and was told on August 9th that the technical team was working on this "system glitch" (their term, not mine). When an auction for a hard to find item was affected again in September, I ended the listing early because there were no bids and just a few watchers after 5 days. I vowed not to list anything again until I could be confident that my listings would receive the exposure that I was paying for.

Sonny - I must respectfully disagree with your conclusion that this problem is "indeed a glitch". This freakin' problem is an outrage!!! Since eBay's technical team hasn't been able to find the source of and PERMANENTLY fix this problem in over two months kindly don't insult us by calling it merely a "glitch".

coralsea1952 - I feel your pain! Because your book only has one bidder you might want to consider canceling the bid after emailing the bidder, then ending the auction early and asking eBay to refund your listing fees. You can promise your bidder that you will email him/her when you list the book again.

In August I sold a rare item for $510.00 that might have gone much higher if eBay had given it proper exposure. My winning bidder told me that she found my auction by accident because eBay did not send her a favorite search email. Coralsea1952, keep in mind that any potential bidders who have a favorite search for your wonderful Victorian aquarium book will NOT have been notified of your auction by eBay if their favorite search was by title and description.

If you do consider ending the auction early please email me directly for another suggestion that might make your decision easier to make. I have only ended one auction early in my over 8 years on eBay and it was not an easy decision.

Sonny - I hope you are able to return to this thread and fully describe what is causing this problem and what has been done to permanently fix it. Many of us eBay sellers have programming backgrounds and are fully capable of understanding a complex explanation so feel free to get very detailed and technical with us. Based on my own research in September, I suspect that this issue is a bug rather than a nefarious eBay scheme but the problem needs to be permanently solved.
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