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Event Catalog Issues
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Event Catalog Issues

Original Post
signature.tickets (6987 ) View Listings
signature.tickets
(1 of 5)
Event Catalog Issues
Dec 15, 2011 09:30 AM

With the new event catalog, I am seeing a lot of inconsistancies with the way events are listed. In some cases, listings for that event are just not showing up at all, even though the details match the event perfectly. We use Ticket Technology, which pulls their event data from the same place I presume eBay pulls their's - StubHub - so there is no reason why our event info should not match your catalog.

 

In other instances, some listings are falling into a catalog listing for the incorrect event.

 

The concern I have is how adversly these problems affect listing exposure. If we have a listing that is not being cataloged at all, then we lose exposure. If we have a listing that is being cataloged to the wrong event, then we probably aren't getting any exposure at all.
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Event Catalog Issues

(4 Replies / 1,427 Views)
signature.tickets (6987 ) View Listings
signature.tickets
Event Catalog Issues
Dec 15, 2011 09:30 AM

With the new event catalog, I am seeing a lot of inconsistancies with the way events are listed. In some cases, listings for that event are just not showing up at all, even though the details match the event perfectly. We use Ticket Technology, which pulls their event data from the same place I presume eBay pulls their's - StubHub - so there is no reason why our event info should not match your catalog.

 

In other instances, some listings are falling into a catalog listing for the incorrect event.

 

The concern I have is how adversly these problems affect listing exposure. If we have a listing that is not being cataloged at all, then we lose exposure. If we have a listing that is being cataloged to the wrong event, then we probably aren't getting any exposure at all.
Last Post
Jun 6, 2012 10:45 PM
by signature.tickets (6987 ) View Listings
yshimony@ebay.com (0) View Listings
yshimony@ebay.com
(1 of 4)
Re: Event Catalog Issues
Dec 15, 2011 10:20 AM

Dear surcitytickets,

 

Thanks for your question.

We encourage sellers to actively use our catalog and choose the right event themselves.

However, some sellers list without our catalog.

In these cases we try to guess, with great accuracy, what is the right event for the listing.

We look at:

  • Title
  • Category
  • Event date in the format of MM/DD/YYYY (item specific)
  • Event time , tolerance of -+1hours (item specific)
  • Venue state (item specific)
  • Venue city (item specific)
  • Venue name (item specific)

If we see that there is no match in any of the above we might not tag it to an event.

 

In your case of wrong tagging we need to take a look at the specific listing to find the flaw in our logic.

It would help a lot if you can send the listing ID so we can investigate.

 

Thanks,

 

Yaniv Shimony, Tickets team.

 
attparktickets (19 ) View Listings
attparktickets
(2 of 4)
Re: Event Catalog Issues
Jan 11, 2012 01:37 AM

it's horribly buggy. 

 

all i can say is keep trying various search terms to find one that works.  For example, using date as a search term, even following their template to the letter, usually barfs.

 

Example: trying to list 49ers playoff tix after the dates were final: using "49ers 01/14/12" fails completely, and just "49ers" gives all team events with "49ers" names incl college and minor leagues.  Instead, using only "Candlestick" worked better.

 

Also note that a lot of the event data is wrong (wrong times are REALLY common).  Sometimes they fix it later, but just as often they create a new event with the corrections and leave the wrong one out there, so if you listed with the original event code it stays wrong forever.
attparktickets (19 ) View Listings
attparktickets
(3 of 4)
Re: Event Catalog Issues
Jan 11, 2012 01:42 AM
yshimony@ebay.com wrote:

Dear surcitytickets,

 

Thanks for your question.

We encourage sellers to actively use our catalog and choose the right event themselves.

However, some sellers list without our catalog.

In these cases we try to guess, with great accuracy, what is the right event for the listing.

We look at:

  • Title
  • Category
  • Event date in the format of MM/DD/YYYY (item specific)
  • Event time , tolerance of -+1hours (item specific)
  • Venue state (item specific)
  • Venue city (item specific)
  • Venue name (item specific)

Thanks,

 

Yaniv Shimony, Tickets team.

 

 

 

I think Yaniv has never actually used the system.  Errors are frequent, and the underlying event database has lots of errors.

 

Note that the instructions directly contradict Yaniv on date format.  QUOTING:

"Check if your product is in the eBay catalog (Enter Event Name, Venue, and/or Date (mm/dd/yy))."

 

See? the directions say 2-digit year, not 4-digit.  The database has a mishmash of 2- and 4-digit years, so most searches by date won't work.


 
signature.tickets (6987 ) View Listings
signature.tickets
(4 of 4)
Re: Event Catalog Issues
Jun 6, 2012 10:45 PM

Yaniv,

 

Here is one of many examples I've found with the catalog being out of whack. I have Fiesta Bowl tickets listed in item 380437019697. When you search "Fiesta Bowl Tickets", the only catalog item that pops up is Book of Mormon for the same date (1/3/13) and if you click that event, it's almost entirely Fiesta Bowl tickets. I understand you guys can't be expected to catalog every event and are probably just going off StubHub's info (they don't have the FB listed yet), but how about a function of some sort that allows users to suggest events that may not have a catalog listing yet. I know SH has something like this, as do most exchanges.
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